Copart - Colorado Springs JunkYard in Air Force Academy (CO)

This by far was the worse experience purchasing vehicles from Copart. It will be the last one. This location is horrible. I purchased a vehicle on 11/13/23. I hired a trucker to pickup the car. He made the first attempt on 11/14/2023. He was told he needs to make an appointment to pickup the car. He tried and guess what! no available appointment until 11/28/2023. You would think they should waive the storage fees. I was wrong, they charged me for every single day that the car was still there because they don't have an appointment available. So they charged me for their own shortcoming. I requested a waiver, and I was told I need to email the manager. I did just that. I did not receive even a response. So, never again Copart Colorado Srpings

Didn't have the awful front desk experience most talk about, fortunately. The gal that helped me was disinterested, but not overtly rude. What I'm not a fan of is the fact that this lot does not operate on a schedule that's even slightly convenient for the working Joe or Jane. I work M-F 8-5 and these are basically their hours, no weekends! Had to leave work early, use their "check in" system with it's constantly shifting "estimated time" and still sat there for 2 hours, almost to closing time, before I was able to recover my belongings. Wish Geico didn't use them and have told them so.

Reading all the reviews about this HORRIBLE front desk lady and still nothing has been done about it. SHE IS AN ABSOULTE WORTHLESS HUMAN BEING! Why would you keep her around? She is described very well by all the other reviews and yet all the responses from management are just call customer service because they are too spineless to deal with the issue. I assume they are getting some other kind of "OTHER" benefit from the WASTE OF OXYGEN they call an employee. I have contacted customer service and will be working my way up the chain of command through the cooperate aspect because local management seems to be ABSOUTLY USELESS in all manners considering the local side of things.

Copart is a great place if you love cars. I am a private contractor performing mechanical inspections. They have 24/7 auctions, someone sees a lot they' re interested in and wants a better look, I go out and do that for the clients so they are able to make a more informed decision regarding the purchase of a vehicle. This Merc has a monster motor with over 550 horses . Pedal to the medal! Copart employees are really nice, and helpful if I have a question or need assistance. I love this place!

They damaged my exhaust when it was in pristine condition prior to them having my car, they had my car while waiting on insurance. If it had been damaged previously it would have been on my insurance quote. SHADY BUSINESS

Absolutely one of the most crooked and poorly run yards for Copart. I buy a good number of vehicles and this yard continually damages vehicles and refuses to offer any resolution other than ignoring you and forcing you to pay fees and take the car anyways. It is nearly impossible to get ahold of their managers as well. Do yourself a favor and don't buy from this yard, because I assure you that you will regret it.

I drove more than 6 hours to pick up a van that I bought a third person (I paid them 300 dlls), when I arrived there the staff was very friendly, who arrives first attend, not many people in front of me, when they brought my van When I checked it I saw that it did not have the stereo that it had in the original photos. That stereo costs new more than 800 dollars used 350 dollars. I went and talked to the secretary to see what could happen (I thought about some money reimbursement) after Karl brought lunch to the employees and that he finished eating could attend me (1 hour later) he only gave me two options "You leave it and I give you your money back or you take it." and I thought .What? "Obviously I take it thanks for nothing," I said "are they stealing in your yard or what is happening? He could not answer anything. and of course Copart invests in security since it looks like yard from Jurassic park. Conclusion do not expect to find the car radio if it is expensive forget it. Copart is a millionaire company that has no need to be stealing radios .. they just need to clean their area of ​​people who are easily lendered to steal from those who have no other choice.

Waited 1.5 hrs to inspect a vehicle. Got to the front desk and they told me it's in storage and I can't look at it unless I put in a pull request which would take an undetermined amount of time to get the car to an area where I can view it. If that was the case all along then they could have at least informed me before wasting all my time.

“Sabra” at the front desk is extremely rude and unhelpful. Wait times are worse than the DMV.

Front desk lady is terrible her customer service skills need some work. I watched her time after time be completely terrible to everyone she dealt with as if we are at fault for her terrible career choice. No reason people should sit in the waiting from for over a hour yet all in at out once called to the front desk, but it's like the lady at the desk purposely makes you wait while she complete other task to try to make you just as miserable as she obviously is. My car was totaled out an usaa uses them but I would never use this company by choice just because the poor customer service. Smdh!

We pick up vehicles from Copart all the time, this is by far the worst Copart Location we have ever been in. Rudest most unprofessional treatment we have ever experienced!!!

Why is the horridly rude front desk lady still working there?! Negative stars!! The response from Copart to the last person who brought this woman's awful behavior to light, said that the situation would be addressed. It obviously has not been addressed because their front desk staff is still treating people horribly. It's not that hard to be nice to people, especially considering the people coming by to deal with their cars have had a pretty rough going of it lately.

You have to wait 1week to pick up your car this copart is disgusting very rude front desk i hope i will never ever come here

If I could do a negative rating I would, I had my truck towed there to be held while my car accident was being figured out. Mind you they had no permission to do anything with my truck except to hold it and they denied all responsibility for the damages done. They started parting out my truck and treating it like it was trash. They ripped my license plates off with pliers causing damage to those and caused undercarriage damage to my truck damaging my brand new engine I had put in it and damage to other parts of my truck. I built this truck with my dad and now I'll never see it again because they caused too much damage to my truck causing it to be more than it's worth to repair. Never go here for anything they are a sketchy company and they don't care about others property.

They should work on to add more cars at same appointment that already exists it will make life alot easier.

Not good So 2 years ago I said not good. Today I will say again it’s not good. all The staff and yard service are very rude. They never show any respect for any customer’s. I will not deal with them again ... They need to rehabilitate morals.

Colorado Springs office is understaffed, signing in was a nightmare. If you’re not a techy, you’re in trouble. The older woman working at the counter was extremely rude and unprofessional. I watched as she rudely interacted with one patron after another. She seemed absolutely miserable. In retrospect, I feel sorry for her. So after being ignored for an hour or so, a young woman (a complete stranger who was also waiting) helped me sign in when the lady at the counter knew I couldn’t sign in. So after waiting and watching 20 + folks who came in after me, I finally tapped out. I realize I’m older but it was a terrible day. And still not helped. “We’re busy today” only plays so far. My guess is “the lady at the counter is a relative of the manager”?

After waiting over 24hrs for my car to be towed to my home I called my insurance company and asked if I could just pick it up instead. They called copart and they agreed I showed up a hour later to pick up my car I walk in the lobby is full of people there's one person working the counter. However many people standing around. I waited over 15mins to be helped only to be told to sit back down to wait for them to take pics of my car why wasn't this done during the 5 day period they had my car when they were supposed to be inspecting it for damage. This is a very inefficient operation they got going, the only reason I'm even here is because this is who my insurance company uses I DO NOT recommend them and will never use them for any service in the future. I would also like to add that the brunette lady working the desk was a bit rude. Maybe she's stress out being that she was the only one in the office actually working while everybody else was standing around.

When did he say in office? Staff was extremely rude. Told me they wouldn’t release vehicle. If I didn’t have the phone, I made a check out time with and that’s the only way they could give it and when I told her if it was my first time here, she got really rude and told me to sit down and wait till she has time to help me.

Worst Copart location by far. I've bought plenty of cars from other yards that have been nice and helpful. The staff here are all rude even when it was their fault because they were not able to deliver the car by the 10th day. Isabelle was not helpful at all and when I asked her to hold on for one minute for me to ask whether the storage fees could be waived because they were late, she just hung up on. By far the worst location that is wildly unhelpful. Do not buy from here.

BEWARE!! My car was towed here from Castle Rock after my accident. Picked up my personal belongings just to find out that items have been STOLEN from my vehicle!! Shame on this company! They are simply disgusting!!! How about work hard for items you want (like I had to) Talk about kicking someone while they are down.

My car was totalled by my insurance. They said the company would pick up. Company was rude when they called to schedule appointment for pick up. They treated me like I was an inconvenience to them.

Didn’t have the best experience with them. A lot of back and forth and the phone calls were not very friendly. At the end of my process they gave me the someone else’s paperwork. Luckily I was nice enough to bring back instead of throwing out someone’s license plate. Hope for better services from them in the future.

Front desk staff helped out a lot with information. I did complain to the General Manager that I was on hold for 20 minutes, twice, and both calls got dropped... She was pretty much speechless. All I wanted was an apology, I asked nicely. I had to go, in person, to the yard and felt fortunate to let her know of the problem with the phones, while I was there. She did say, "there is plenty of staff to answer the phones." What?!? This is a customer service industry, at least try to work on service recovery when things get messed up! Most the reviews I put on Google are 1 or 5 stars. Because of the rest of the staff working for/under the GM, they get three stars. GM just cost you a couple of stars... Hope she finds another job where she doesn't have to interact with the public. I think she eventually mumbled a muffled "sorry," before stepping out into her very expensive car. Like they say in Texas, "All hat, no cattle." (Puts on a good image, but there's no real substance.)

ZERO STARS!!! Lady at front desk was extremely rude. It appeared like she could care less about her job. Had an appointment and still had to wait. She was doing absolutely nothing until someone went up to ask her questions about his car. She has the worst Demeanor. I will not be dealing with her again and if anyone gets her at the front desk immediately ask for someone else. All of my belongings were thrown in the trunk of my car and was damaged. My radio aux had the plug in part but the receiver was missing. Ruined my car charger and the cord. They do not care at all. Literally threw a full cup of coffee in the back and ruined some speakers I had. Zero care for anyone or their property.

Found a car I wanted on coparts. Paid for a membership and found I could only bid up to $3500, not enough to get the car I wanted. I sent $1000 deposit to bid higher. Bidding started. I could not bid. I did not have business license on file with them. Waisted my membership money. Found a friend to bid for me and won the car. $6700 bid, final bill $8360, wow! They lost the fob and I could not start the car. They said sorry tough luck. Never again with these people.

Made an appointment only the wait in the “queue” for 45 minutes. Lady was super rude as well when I asked what to do if I had an appointment, interrupted/cut me off multiple times. Came back later that same day and another lady was working who was very helpful and nice