Copart - Colorado Springs JunkYard in Air Force Academy (CO)

Wow! Read other reviews and they were exactly right. Every other Copart we have been to has great customer service. The invalid at the front desk is a very rude individual who should not be in customer service. She was extremely aggressive and I think she hates her job. But this just says a lot about the quality of this company. Never will return here again.

I would never Recommend anybody use this company nor ever.Have your vehicle towed by this company. If You ever get into the unfortunate event that we did, and end up having to have your vehicle transferred to a holding lot by your insurance. Do Not Allow them to bring it here. They have the right to mess up your vehicle while its in their hands especially If it's been totalled out, then if you cant afford to jst let the vehicle go and buy it back and guess what? It ain't their fault nor their problem for what happened in their hands. Our vehicle was totaled out solely because of a minor bumper.Upon doing the buy back and getting it back there was worse damage than just the bumper, due to whatever they did while it was in their yard. You would think that Being a forbes branded company that they would've stand behind their customers especially ones who are having to buy back their salvage vehicle But that is definitely not the case here. They have that awesome title just to find their legal loopholes to allow them to be covered and wash their hands of your problem. So Please avoid this company at all cost. If I could have gave this place a negative five stars I definitely would.

This by far was the worse experience purchasing vehicles from Copart. It will be the last one. This location is horrible. I purchased a vehicle on 11/13/23. I hired a trucker to pickup the car. He made the first attempt on 11/14/2023. He was told he needs to make an appointment to pickup the car. He tried and guess what! no available appointment until 11/28/2023. You would think they should waive the storage fees. I was wrong, they charged me for every single day that the car was still there because they don't have an appointment available. So they charged me for their own shortcoming. I requested a waiver, and I was told I need to email the manager. I did just that. I did not receive even a response. So, never again Copart Colorado Srpings

Didn't have the awful front desk experience most talk about, fortunately. The gal that helped me was disinterested, but not overtly rude. What I'm not a fan of is the fact that this lot does not operate on a schedule that's even slightly convenient for the working Joe or Jane. I work M-F 8-5 and these are basically their hours, no weekends! Had to leave work early, use their "check in" system with it's constantly shifting "estimated time" and still sat there for 2 hours, almost to closing time, before I was able to recover my belongings. Wish Geico didn't use them and have told them so.

I drove more than 6 hours to pick up a van that I bought a third person (I paid them 300 dlls), when I arrived there the staff was very friendly, who arrives first attend, not many people in front of me, when they brought my van When I checked it I saw that it did not have the stereo that it had in the original photos. That stereo costs new more than 800 dollars used 350 dollars. I went and talked to the secretary to see what could happen (I thought about some money reimbursement) after Karl brought lunch to the employees and that he finished eating could attend me (1 hour later) he only gave me two options "You leave it and I give you your money back or you take it." and I thought .What? "Obviously I take it thanks for nothing," I said "are they stealing in your yard or what is happening? He could not answer anything. and of course Copart invests in security since it looks like yard from Jurassic park. Conclusion do not expect to find the car radio if it is expensive forget it. Copart is a millionaire company that has no need to be stealing radios .. they just need to clean their area of ​​people who are easily lendered to steal from those who have no other choice.

Reading all the reviews about this HORRIBLE front desk lady and still nothing has been done about it. SHE IS AN ABSOULTE WORTHLESS HUMAN BEING! Why would you keep her around? She is described very well by all the other reviews and yet all the responses from management are just call customer service because they are too spineless to deal with the issue. I assume they are getting some other kind of "OTHER" benefit from the WASTE OF OXYGEN they call an employee. I have contacted customer service and will be working my way up the chain of command through the cooperate aspect because local management seems to be ABSOUTLY USELESS in all manners considering the local side of things.

Absolutely one of the most crooked and poorly run yards for Copart. I buy a good number of vehicles and this yard continually damages vehicles and refuses to offer any resolution other than ignoring you and forcing you to pay fees and take the car anyways. It is nearly impossible to get ahold of their managers as well. Do yourself a favor and don't buy from this yard, because I assure you that you will regret it.

Front desk lady is terrible her customer service skills need some work. I watched her time after time be completely terrible to everyone she dealt with as if we are at fault for her terrible career choice. No reason people should sit in the waiting from for over a hour yet all in at out once called to the front desk, but it's like the lady at the desk purposely makes you wait while she complete other task to try to make you just as miserable as she obviously is. My car was totaled out an usaa uses them but I would never use this company by choice just because the poor customer service. Smdh!

Not good So 2 years ago I said not good. Today I will say again it’s not good. all The staff and yard service are very rude. They never show any respect for any customer’s. I will not deal with them again ... They need to rehabilitate morals.

Why is the horridly rude front desk lady still working there?! Negative stars!! The response from Copart to the last person who brought this woman's awful behavior to light, said that the situation would be addressed. It obviously has not been addressed because their front desk staff is still treating people horribly. It's not that hard to be nice to people, especially considering the people coming by to deal with their cars have had a pretty rough going of it lately.

Colorado Springs office is understaffed, signing in was a nightmare. If you’re not a techy, you’re in trouble. The older woman working at the counter was extremely rude and unprofessional. I watched as she rudely interacted with one patron after another. She seemed absolutely miserable. In retrospect, I feel sorry for her. So after being ignored for an hour or so, a young woman (a complete stranger who was also waiting) helped me sign in when the lady at the counter knew I couldn’t sign in. So after waiting and watching 20 + folks who came in after me, I finally tapped out. I realize I’m older but it was a terrible day. And still not helped. “We’re busy today” only plays so far. My guess is “the lady at the counter is a relative of the manager”?

If I could do a negative rating I would, I had my truck towed there to be held while my car accident was being figured out. Mind you they had no permission to do anything with my truck except to hold it and they denied all responsibility for the damages done. They started parting out my truck and treating it like it was trash. They ripped my license plates off with pliers causing damage to those and caused undercarriage damage to my truck damaging my brand new engine I had put in it and damage to other parts of my truck. I built this truck with my dad and now I'll never see it again because they caused too much damage to my truck causing it to be more than it's worth to repair. Never go here for anything they are a sketchy company and they don't care about others property.

They damaged my exhaust when it was in pristine condition prior to them having my car, they had my car while waiting on insurance. If it had been damaged previously it would have been on my insurance quote. SHADY BUSINESS

After waiting over 24hrs for my car to be towed to my home I called my insurance company and asked if I could just pick it up instead. They called copart and they agreed I showed up a hour later to pick up my car I walk in the lobby is full of people there's one person working the counter. However many people standing around. I waited over 15mins to be helped only to be told to sit back down to wait for them to take pics of my car why wasn't this done during the 5 day period they had my car when they were supposed to be inspecting it for damage. This is a very inefficient operation they got going, the only reason I'm even here is because this is who my insurance company uses I DO NOT recommend them and will never use them for any service in the future. I would also like to add that the brunette lady working the desk was a bit rude. Maybe she's stress out being that she was the only one in the office actually working while everybody else was standing around.

Front desk staff helped out a lot with information. I did complain to the General Manager that I was on hold for 20 minutes, twice, and both calls got dropped... She was pretty much speechless. All I wanted was an apology, I asked nicely. I had to go, in person, to the yard and felt fortunate to let her know of the problem with the phones, while I was there. She did say, "there is plenty of staff to answer the phones." What?!? This is a customer service industry, at least try to work on service recovery when things get messed up! Most the reviews I put on Google are 1 or 5 stars. Because of the rest of the staff working for/under the GM, they get three stars. GM just cost you a couple of stars... Hope she finds another job where she doesn't have to interact with the public. I think she eventually mumbled a muffled "sorry," before stepping out into her very expensive car. Like they say in Texas, "All hat, no cattle." (Puts on a good image, but there's no real substance.)

Waited 1.5 hrs to inspect a vehicle. Got to the front desk and they told me it's in storage and I can't look at it unless I put in a pull request which would take an undetermined amount of time to get the car to an area where I can view it. If that was the case all along then they could have at least informed me before wasting all my time.

ZERO STARS!!! Lady at front desk was extremely rude. It appeared like she could care less about her job. Had an appointment and still had to wait. She was doing absolutely nothing until someone went up to ask her questions about his car. She has the worst Demeanor. I will not be dealing with her again and if anyone gets her at the front desk immediately ask for someone else. All of my belongings were thrown in the trunk of my car and was damaged. My radio aux had the plug in part but the receiver was missing. Ruined my car charger and the cord. They do not care at all. Literally threw a full cup of coffee in the back and ruined some speakers I had. Zero care for anyone or their property.

Worst Copart location by far. I've bought plenty of cars from other yards that have been nice and helpful. The staff here are all rude even when it was their fault because they were not able to deliver the car by the 10th day. Isabelle was not helpful at all and when I asked her to hold on for one minute for me to ask whether the storage fees could be waived because they were late, she just hung up on. By far the worst location that is wildly unhelpful. Do not buy from here.

Didn’t have the best experience with them. A lot of back and forth and the phone calls were not very friendly. At the end of my process they gave me the someone else’s paperwork. Luckily I was nice enough to bring back instead of throwing out someone’s license plate. Hope for better services from them in the future.

BEWARE!! My car was towed here from Castle Rock after my accident. Picked up my personal belongings just to find out that items have been STOLEN from my vehicle!! Shame on this company! They are simply disgusting!!! How about work hard for items you want (like I had to) Talk about kicking someone while they are down.

When did he say in office? Staff was extremely rude. Told me they wouldn’t release vehicle. If I didn’t have the phone, I made a check out time with and that’s the only way they could give it and when I told her if it was my first time here, she got really rude and told me to sit down and wait till she has time to help me.

Whomever the lady is at the front desk of Colorado Springs. She has pink hair at the tips. She is extremely bad rude and disrespectful. Not sure if is a race thing but I was trying to get helped for over an hour while I watched her go above and beyond to help others non of them black of course. I made it clear I was having a problem with the app she heard me looked at me and walked away. Got on a radio and all but called a guy up to help the other guy. I was finally helped after waiting outside for an hour and 22 minutes. This place is terrible. But I'm sure they don't care because customer service doesn't matter after you buy. Couldn't give 0 starts or I would.

Blonde woman in front was extremely rude and not helpful at all. She makes the company look absolutely terrible. After about 15 minutes a Burnette arrived and was helpful and knowledgeable. My advice to you is get rid of the trash you have behind the desk, clean up alittle and start demanding your workers respect people. Terrible experience and will never be going back.

Found a car I wanted on coparts. Paid for a membership and found I could only bid up to $3500, not enough to get the car I wanted. I sent $1000 deposit to bid higher. Bidding started. I could not bid. I did not have business license on file with them. Waisted my membership money. Found a friend to bid for me and won the car. $6700 bid, final bill $8360, wow! They lost the fob and I could not start the car. They said sorry tough luck. Never again with these people.

If I could put zero stars for this yard I definitely would! I have purchased so many vehicles through Copart in different states and I would have to say this yard is the worst yard by far. I have purchased a vehicle 2 weeks ago and reviewed all of the pictures before buying the car. The transporter took pictures of the vehicle when the loader brought it out to him. The vehicle originally had a back bumper which was uploaded by their employee. When the loader brought the vehicle out, there was no back bumper. I called this yard to explain the situation and the lady on the phone told me I would have to email the GM. I ended up emailing the GM explaining the issue along with attaching the pictures from their site along with pictures from the transporter before he loaded the car onto his truck. No response the next 2 days so I emailed back out for a follow up. The GM finally responded with "Hello, We have not found the bumper in the yard. Our next step is to review the camera footage to see it the vehicle left with the bumper. Did you preview the vehicle prior to bidding and if so was it there then?" Of course I previewed the vehicle prior to purchase and I also included pictures that were submitted to their site by their employee.... I replied back to her and no response... A week later today and still no response, I keep reaching out and I will continue to reach out until I get this issue fixed! I don't want to hear I purchased the vehicle as is, because yes I did purchase it as is which means, the vehicle had a back bumper prior to selling and it should have the back bumper when sold and picked up! I am starting to realize that her mentality is that we need them, but in reality they need buyers. In order for this Auction to keep running, they should really re-evaluate how they handle issues that arise! I can easily stop buying from them and go elsewhere with my money. I am pretty sure they come across issues daily and have yet to handle it the right way so 1 buyer gone, leads to a lot more buyers gone...

The front desk lady was super unpleasant, on the phone and in person. Just doesn't seem to like her job, which is fine but makes the experience kind of awkward...

Made an appointment only the wait in the “queue” for 45 minutes. Lady was super rude as well when I asked what to do if I had an appointment, interrupted/cut me off multiple times. Came back later that same day and another lady was working who was very helpful and nice