Had a great experience at Valley Subaru. Interacted with a service writer named Jordan who was extremely helpful, kind and respectful! The dealership should be proud of this young man. It was my first visit there, but I will be back again!
From the moment we stepped into the dealership, Eddie Castaneda made us feel welcome, listened to what we were looking for, and guided us through every step of the process with patience and professionalism. There was never any pressure—just honest, helpful advice and a sincere desire to help us find the perfect car.
Thanks to Eddie’s help, we drove away in a Subaru Forester that we absolutely love.
Eddie Castaneda was incredible to work with. I do not like the car buying process, but with Eddie it was easy and painless. He was respectful and knowledgeable, it felt like he was working with me to get the best fit instead of just trying to make a sale. I hope I do not have to shop for a car anytime soon, but when the time comes I will come back to work with Eddie.
Sam Warren is INCREDIBLE! The service he provides is top tier. He is personable, understanding, and also funny! I cannot wait to have the opportunity to work with him throughout the entirety of my lease.
Sam Warren was amazing and tried everything he could to lower my rates and get me the best deal possible and explained ALL fees and reasoning. If I ever buy another car, I’ll come back because of him.
I love the Love Encore program! On the day you buy a new car, the excitement and stress of filling out paperwork can make it easy to forget valuable information about your purchase. With this program, you make an appointment after your purchase (usually 1-2 weeks after your purchase). You are given a small notebook and are encouraged to write down questions/concerns you might have about your new car. At your appointment, the Valley Subaru representative sits with you in your car and first addresses all questions and concerns. My representative was Garrett Alcala, and he was fantastic! He answered all my questions, and then went through every component on my dashboard, making sure that I understood what everything was for and gave recommendations for settings based on knowing that I live in the mountains. He was a consummate professional but also felt very approachable. I never felt stupid asking him a question. This is a great program, made even better by having such a knowledgeable and personable representative such as Garrett.
Edit: the manager of the service department gave me a call, gave a very professional apology, and definitely made the situation right. I’ll be going back for future car service and just getting a ride home if service is supposed to take long.
Their website says no need to schedule an appointment for just an oil change as it’s an “Express Service” but I went in on a Thursday morning and waited close to two hours. They never mentioned the wait would be long or apologized for how long it took which was quite frustrating as I would’ve planned my morning differently.
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