Have a battery went dead in warranty refused to help replace got the run around, went dead in less than a week had to fight to get it replaced. Don't buy battery's from Advance Auto Parts
Daniel helped me with pleasure and knowledge to fix my wiper problem. The wipers I got here 2 months ago were sold to me and installed by your tech, incorrectly and the wrong wiper.
Ray was great man he helped my fiancé and I he talked to us really nice and calm. He is really respectful. We were able to understand him and he is funny person! I highly recommend him. God bless you, Thank you Ray🙏.
There’s a girl that works there called Envy and is very unprofessional. I bought a Ball Joint Separator and tried to return it because i didn’t need it no more. She told me she wasn’t giving me my refund back because she said i was using the tool when I returned it in the packaging.
No one answers the phones and when they do, you’re on hold for 15 minutes transferred to the commercial counter then back to sales. Looks like O’Riley’s is getting my business today.
Had a battery issue and Nicole was able to help me out and find the solution promptly and get me a solution in my budget. She is above and beyond what I ever expected from a big box auto store!
Went in to have my battery tested. The woman behind the counter was sitting with head leaning on her arm, barely awake. When I asked if she could test my battery, she barely looked up and said they don't have a battery tester. Clearly she didn't want to get upnand help me. My company has a corporate account here. Maybe I should tell my boss to look elsewhere. You need to do better!
I called in to get help with an air filter. The person I talked to was helpful and pulled the part for me which was great. However, I spent 10 minutes s on hold with no one answering. I was on the verge of hanging up when someone finally answered. Then when I walked into the store there were 4 people and only one of them was working,the rest were all talking, hanging out, and cleaning their purse. I don't see how I could have been on hold for 10 minutes if that's all they're doing inside.
Joseph the manager is a rock star I truly appreciate his help over the last year everytime I go in he is willing to help every customer including those that pose to be complicated he is extremely helpful well knowledged & experienced with large variety of parts. he definitely goes above and beyond every time I've had to go in to the store. I love how his none judgemental approach is a tremendous help when it comes to unexpected complications. as a female tech I appreciate not being treated like I'm ignorant due to my age or gender. he is always vary polite friendly and respectful as well as timely with every transaction. If u ask me. Dude deserve promotion preferably same store. Just sayin.
I called to verify an item. I was told they were open until 10 and they were only accepting credit or debit, but when I got that 2 to 4 minutes before closing the does were already locked. I called and they answered I was told hold on and they never came to the door.
I always go to this store when I need something. They are helpful. They care if I leave with the right part. I went today, and not only did they make sure I had the right headlights, Rich helped me install them. I don't even check prices, a lower price does me no good when I leave with the wrong part. Today I needed to change my headlight bulbs, Jesus helped me find the right bulb, and directed me in getting the right one for my money. Other places may be cheaper, but if you want it done right, go to this store. This store has my business as long as I drive.
Horrible! This advance opens up at 9am on sundays smh. Ordered online saturday night got to store about 8:30 only to realize they dont open until "9am" only to wait until 9:20am because the workers get there late. NEVER AGAIN. Ill take my business to the other autoparts stores that open up at 7:30am.
Had a good experience with J.T. who helped me find the right struts for my honda. Very knowledgeable employee. I was pretty upset to see the employees constantly being stressed by their supervisor or manager there. Overall good people
DISHONEST and UNCOMMUNICATIVE. So in my neighborhood, UPS drops all packages that we’re not home to receive off at this Advance Auto Parts. My husband’s Xbox was delivered here since I was unable to receive it at the door. I went to pick it up here, and they told me they hadn’t received my package EVEN THOUGH I had received a delivery notification to this location. I asked if they had my package/a package with my name on it. They repeatedly said NO… until I spoke to the manager (who was very unprofessional) and only when he ASKED ME WHAT. WAS IN. MY PACKAGE. I told him it was an Xbox and THEN he said “OH yeah we have that!” And he had an employee bring me the package, with my name clearly on the package label, and it was OPENED. I asked why my package was open and if I could see the security footage, and they said no and blamed it all on the UPS. This store is clearly run by dishonest people. I’m trying to talk to UPS to get to the bottom of this but the lack of cooperation and communication here has blown my mind. I’m not really the type of leave reviews, but this was unacceptable.
The first part I ordered was wrong, but the staff there quickly got it figured out and found me a replacement the same day super happy with there service
I was refused service because "my part couldn't possibly be from the car I said it was from." After I had just taken that part out of my car. I believe they didn't think I knew what I was talking about because I'm female. Went to the o'reilly across the street and had fantastic service instead. Will never be back.
I've managed my shop in commerce city for a few years now and I can't stand the manager here. I've had to return parts to other advance stores because he says they came from those stores, when this is the only store I've gotten parts from. The way he treats customers is just disrespectful. Especially in his tone of voice, and how he bosses customers around like they are employees. I've also never once had this store ask me how they could do better in a business relationship with my shop as a commercial account. I move thousands of dollars a month in parts and they can care less about my business. Orielys down the street is way better.
Poor selection of stock, this is the second time that I left without buying anything, they never have what I need. I do have to give credit to the parts man for helping me look for electrical tape. He was very eager to help me out. I ended up getting my tape from Walmart. I live near here and would love to buy what I am looking for from them but they just don't have a lot of choices.
They tested my system and replaced my battery. I've only had good customer service experiences at Advance Auto Parts. I recommend this parts store to others. I've gone to several across the state never a problem.
Service and knowledge. Friends who you can work with. Told the guy on my second visit, who backed up my first excellent experience and treated me right, that I will write their place up on a review. Unlike some folks who come right out and ask for a Google review, this was my idea. If the car dealer's parts and service dept. are rip-offs and the private shops are too expensive for your budget, find some way to do it yourself, when possible.
To be quite honest I'm not a huge Advance Auto Parts fan the company I work for has a commercial account here and I have to say it's definitely changed my opinion on them I can't say for all stores but for this one the people are always friendly and willing to help with anything if they don't know an answer to a question they will find it out either by talking to another employee or looking it up or contacting a repair facility they definitely go above and beyond to make sure you have complete 100% customer satisfaction before you walk out those doors
6050 E 58th Ave, Comm phone number two sixty fifty east fiftieighth, Commerce, CO 80022
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