Yar was amazing! He came in the middle of the night and help me out with the steering wheel lock. He was super nice and help me out! Super friendly and respectful!
Great customer service always greeted with smile and always willing to help. Keep up the great work. Just don’t go during the afternoon to pick up parts for will call you will wait forever!
I buy a back bumper than they give me the wrong bumper ! I already tell The customers Service lady what I want For four door car bumper but they give to me for two door car bumper I don’t tell to anyone buy here !
Very good company but the people at the desk are very lazy and customers should not get that service because we are productive and we buy parts to do business
I picked up a bumper labelled for 2 different trucks, counter person refused to get help determining which the bumper really was, insisted the one I wanted was the one In the box.
90 miles out of town, it was found to be wrong. The shop tells me they commonly have to return other parts to this place.
I have been in the automobile business for nearly 40 years, keystone is uy far the most difficult place ihave tried to do business with. the worst phone system ever. no help, no follow up, no place to leave a message. the worst!
Beci she's awesome and really do everything easy she is amazing thank you for your service really appreciate it . she's work at 3225 himalaya branch costomer service
We have ordered 2 belts for our car, first time they came within time frame they told us, one of them worked fine another didn't work at all. We took it for exchange, it was 1 week longer than told time frame and it didn't work again. Now I'm thinking if I should take it back for exchange again and wait for another few weeks or to find it somewhere else?
Ordered part over phone, drove 1.5 hours roundtrip to purchase just to find out they were mistaken when telling me they had it in stock. Offered to order and have it there in couple days for pick up.
What a cluster you-know-what. This place is huge and terribly unorganized. Was told I could come pick up my own parts. Set at their will call for over an hour. If you have nothing to do but waste time. This place is for you!
Can't guarantee the part. The part will probably be wrong and takes for ever for refund.also management don't seem like they care about employees there a high turn around rate on drivers, no appreciation at all...... Dead end job!
They will NOT answer the phone, this is ridiculous after 3 days of calling, and no response or call back, LOOK ELSEWHERE. You’ll save time and money and a lot of bs. Sad.
Drove all the way down from the mountains to pick up a bumper. I was quoted $132.00 out the door over the phone with a quote/hold number for reference. I showed up, the price jumped to $215.00. The lady wouldn't honor my quote from Daniel, the representative I worded with over the phone. I called and left Daniel a message, no call back.
I'll take our business elsewhere, lesson learned with these guys.
Bad costumer service. They make you pay for a part not knowing if they even have it. They made me pay upfront for a part just for them to check if they had it. Once they realized it was not available they made me drive all the way back there just to tell me that it was not available and that they would send me a check in the mail. I paid cash!!! This place ships most of there parts from other salvage yards around the country. So if you need something fast go to the locally owned places. You ml ight check for a new part with the auto parts store. You might be surprised that the price isn't much different and it is totally worth avoiding the BS!
SENT DRIVER TO PICKUP ACCESSORY AT WILL CALL. FOUND NOTHING FOR US. HAD US CALL & GET ORDER #. THEN SENT TO 2 OTHER BUILDINGS. LAST BUILDING, NO ONE PRESENT. PHONED IN AGAIN. TOLD NO PICKUP AFTER 12:00 PM, EVEN THOUGH DRIVER WAS THERE AT 11:45 AM & THEN GOT NO HELP & AT 1:00 PM , SO WE DID NOT GET PART NEEDED. WILL HAVE TO MAKE 2ND TRIP ON 2ND DAY TO GET PART IN WILL CALL, THAT IF SOMEONE WOULD HAVE TAKEN A LITTLE TIME COULD HAVE HELPED GET DRIVER TO CORRECT BUILDING, ETC. THIS IS THE 2ND TIME IN A ROW THAT WE HAVE HAD THIS SAME EXACT ISSUE.
Called this morning and talked to April about a relatively inexpensive and small part. The care and attention she gave us for such an insignificant sale was incredible. If you need to call this yard for parts definitely ask for April- she is the BEST! Thanks!
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