What clients say about Fritz's Auto Repair and Smog in Palo Cedro (CA)
I brought my truck in for a power steering issue and was charged $90 just for diagnosis, which resulted in being told the power steering pressure hose was leaking, something that is visually obvious and easily accessible on this truck.
I was then quoted around $500 for the repair. I was told the hose alone would cost about $180. After being given the exact part number, I found the same hose available for $110 at NAPA and as low as $57 online for the OEM GM part. That’s a 60%+ markup on the part, and that’s before labor.
It’s also common knowledge that repair shops typically purchase parts at wholesale pricing, not retail, which makes the quoted part price even harder to justify. On top of that, the labor charge was excessive for a job that is relatively straightforward and not difficult to access on this vehicle.
I don’t mind paying fair prices for honest work, but this estimate felt heavily inflated across the board, parts, labor, and diagnostics. I strongly recommend getting a second opinion before agreeing to repairs here.
I highly recommend Fritz! They are so kind and reasonably priced - they even gave me a recommendation for a fix when I wasn’t using them to do the repair. Cricket and Jeremy are the best front desk people
Went to try to get my car smogged.. it said online it was open, but it was around 12:40pm on a Sunday.. so maybe he was at lunch . Cuz nobody was there.
I have been bringing my family’s vehicles here for over 20 years. Regardless of who owns Fritz’s or manages it or works on your vehicle, it is always top notch service.
Highly recommended!! Excellent customer service.They know how to get the job done and they are quick about it. Reasonable prices for exceptional work. Any time our vehicles have an issue,they figure it out and fix the problem right away. Great place and great staff!! Thanks guys!!
My Dad and I where traveling across country and our RV developed a engine problem on Sunday night. Someone local told us about Fritzs Auto so we got there first thing Monday morning. They got us right in and found the issue and had our RV repaired and back on the road by lunchtime. Great service and at a fair price! 5 Stars!!!! Great guys to do business with! Thank you again!!!
I had issues with my car, thought it was the transmission. They found out what was wrong with it. Were able to get it fixed and ready for pick up the next day. Great work car purrs like a kitten!
Have brought three cars here now and both front office staff and mechanics are helpful and thorough. The owner pointed out needed repairs that they don’t even work on, but it was a safety hazard (tires.) Probably saved my mom a lot of hassle (at minimum!) from a blown tire somewhere in the wilds of I-5. Reasonably priced and timely. Really seem to know their stuff!
Visiting the area had a minor repair not only did they get me in last minute but charge was more than reasonable. Wish very much I lived closer to this repair shop it would definitely be one I would use ,courteous professional the best. If you live in the area you'd be crazy not to go to Fritz's.
My family has received excellent customer service from Fritz's Auto for over 2 decades. We absolutely love the new owner and love that he was a mechanic there prior to taking over the business. I trust my vehicle will always be taken care of. 10 out of 10!!!
$$$. Hang on to your wallet. Tried to charge me over $500 for a $250 wheel bearing kit. The total Estimate was well over 800. Wheel bearing was corrected across the street for 1/2 the price. Mounted a toolbox fuel tank in the wrong location of the bed. Corrected work. left holes in the bed of the truck, which I corrected with carriage bolts. They Charged .50 for zip ties x 11 ... BEWARE. Never again.
I am greeted with a smile and they are quick to help me .Plus they let you know how long it may take;( always ready early :) Great place with honest; helpful & knowledgeable staff. Worth the drive from Redding
They have been our families mechanic for years. The staff is always friendly and helpful. They have always been fair with prices and the work is always done in a timely manner. I have recommended them to numerous friends.
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