Highly recommend even if you're visiting! My car was towed here with a flat tire. The front desk gentlemen promptly confirmed my details, tire availability, and estimated time to complete. He coordinated with the mechanics and was able to get me in and out with a quickness! Amazing from customer experience from the interactions to the service.
Louie is amazing! 10/10!
While driving my kids to school, I realized my low tire pressure light was on. I passed this shop on my way and gave them a quick call to see if I could swing by after drop off to have them check it out.
They had me back on the road within 30 minutes. All the guys were incredibly welcoming, though my favorite was for sure Louie the shop dog.
I’ve always gotten my tires at a big chain but I’ll be coming back to this shop when it’s time.
Always nice to walk into a place and just feel that small town caring vibe.
I initially brought in my 1997 4Runner for a transmission fluid temperature sensor among other items. The shop later told me my transmission was overfilled by nearly 2 quarts and recommended a pan drop and filter change, which I approved. The problems began immediately after their service.
Before picking up my vehicle, I received a call from the owner's son. He informed me that my transmission was now suddenly 'not running well' and exhibiting a delayed engagement from a stop. They immediately blamed this new issue on the 'age' of my vehicle/transmission and told me it was likely failing and 'might need to be replaced.'
After doing my own research, I discovered my repair order shows they only installed 3 quarts of transmission fluid for a job that requires 4.5 to 5. They had left my transmission nearly 2 quarts low. Coincidence?
I purchased the correct fluid, and after adding the missing fluid myself, the problem is 100% GONE. The transmission shifts perfectly again.
A basic fluid service is one of the most common jobs a shop does. If they can't get that right, and their first instinct is to blame your vehicle instead of their own work, they cannot be trusted.
This is either gross incompetence or a deliberate, predatory business practice in order to scam customers.
I fixed their 'failing transmission' for the cost of 2 quarts of fluid.
Avoid this business at all costs.
I can’t say enough about this neighborhood gem. Mark and his team are fair, communicative and caring. They even have a car that you can use if it’s available while they’re working on your car. A wonderful addition is the shop dog Louie! I will definitely be back and can’t recommend enough!
I called to see if I could drop my truck off for regular service on my way home from work. They were very professional on the phone and even offered me a ride home. It was late in the day and I said I could pick the truck up the next day, as their hours said until 5. At 5:15 I got a call that said they stayed late to finish my job and would I like them to drop my truck off at my home!?! Yes!! Outstanding and unexpected customer service!
So awesome! I brought my grooming van in for breaks and rotors replacement and they ordered parts and replaced everything the same day knowing I have clients waiting for me the next day. They saved me!! and Mark even provided me with his car to get to my house. I never expected to get a replacement car as a compliment with a service. This is my second time using them and they saved me! So kind and thoughtful. Will be back for anything is coming with my vehicles!!! Highly recommend folks!
I didn’t get his name but he was amazing. Super nice, extremely knowledgeable about my car and interrupted his servicing to help me out. Best experience. Highly recommended!
I don't know where to start when letting people know how amazing Ben Lomond Tire is! Their outstanding customer service is something I thought was a lost skill. They are warm, personable, knowledgeable, honest and have integrity. Their prices are affordable and their work is reliable. I recently bought a used car, that's alignment was off. After suffering a terrible blowout, I brought my car to this awesome shop and did not regret it. They understood the holidays are hard on the wallet, and paired me with affordable tires of great quality and put my car back into alignment. I am so incredibly grateful for their service. It was timely and their communication was on point. This is the only place I'm taking my family's vehicles to and I told the whole neighborhood about their quality work.
Thank you Ben Lomond Tire, it's so refreshing to have a shop like yours, that I can rely on when life throws you curve balls. You helped me so much!
With appreciation,
The Beck family
This is the type of shop I’ve been looking for! Honest, reliable and affordable services. They got me in same day for a brake change and had me on the road by the end of the day. The team is very helpful and knowledgeable. I even received a follow up text from the owner a few days later to make sure all was good. 10/10 highly recommend!
Took my truck in for new brakes. Very professional and kept me in the loop on the status as well as gave recommendations and options for brake options. Highly recommended.
I want to give a HUGE shout out to the people that make this the shop a place I TRUST for my vehicle needs. My Jeep Wrangler JL which hasn’t seen love since purchase because the dealership have a wait time of three days for Service with an appointment.
At Ben Lomond Tire Brake & Auto they provided excellent customer service, transparent pricing, and high-quality workmanship. Additionally they offered a refreshment and a ride while my vehicle was being serviced. Mark and Arnold saved my day when my Ferrari caught a screw, it was at the end of the day that they took my frantic phone call and saw to me promptly. I can’t thank them enough for getting me back on the road! This is the shop I’ve always fantasized about, like something from an old Hollywood movie, better because they’re real! Cheers and Ciao!
Mark took over this business recently and is eager to earn the trust of and build his reputation with the community. Hes knowledgeable and friendly. His son Dillon works with him. I took a chance and had them work on my suspension. I was given a nice loaner car - very convenient! They did the job in a couple of hours. They did a thorough inspection and found some minor issues that are helpful to know. They charged less than was quoted at other businesses. I’m hopeful that I can continue the relationship because my car needs a lot of maintenance work!
We were stuck nearby on a road trip and our brakes were smelling and it was a Saturday and we had commitments in the bay area and then farther north and I’ve never met someone so nice as this mechanic owner and he just got us on our way with absolute Generosity and good service
I never ever review anything, but I had to review this guy!!
Called looking for 2 used tires for my truck. The girl who answered said we don't sell used tires so what's with all the used tires signs an the building 🤔
I had to have a tire replaced , I scheduled an appt for this morning , Henry Carlos and Erica were very accommodating and the work was done great as well as fast! I’m very happy with the customer service and the professionalism shown with the care of my car ! Also Masoods store is right next door , i bought a coffee and A Ferrells donut ! Perfect start for the day! I recommend Henry’s Auto for your complete car care needs!
Not good!
Took my motorcycle wheel to there
Shop for a front tire mount and balance.
They told me I could have it done the same day over the phone.
When I got there the lady at the desk said it would need to be left over night.
I was then quoted two different prices! One over the phone and one in person. Must have been the mountain special.
Came back the next day and the technician informed me that their machine could not balance the tire???
Had to take it somewhere else to have that done.
Get back home and realized that they had the direction wrong, not to mention that they stripped one of my disk break mounting bolts.
Called then to ask if they could remount the tire in the correct direction and the lady at the front desk hung up on me....
Now I'm $25 to get it mounted incorrectly at Henry's shop,
$20 to get it balance correct.
$30 to order the stripped hardware replacements.
And about another $10 In gas.
$85 and a headache, for something that should of only cost $40.
Bottom line is to take to someone that will do it right and not hang up on you when you call back!
Here are some picks if you think im exaggerating!
Henry is a crook. It is common knowledge to not use him as your mechanic if you want it done right. He will over charge you for shoddy work. He constantly berates his workers in front of other people. Funny cause his workers are the only good thing about his shop.
Got a flat while on a day trip. We quickly put our spare tire on ourselves and called them. They said they would take us (busy Saturday at 13:00). So grateful. Their service was kind, quick and well done. We really appreciate their repair (it was a big one!) and promised us they would be done in an hour, but they were done in 40 min. Thank you again!!
Through, fast and friendly,and at a competitive price.I really felt like I was a priority.Thanks Henry And Crew. I would definitely recommend and will recommend Henry's to friends abroad.
Henry tried to tell me my rack and pinion had to be replaced. This was after he put breaks on my truck. There's nothing wrong with my power steering at all. I don't recommend anyone going there. A major rip off!
My power steering pressure hose was repaired quickly and efficiently. My alternator/air conditioner/power steering serpentine belt was cracking and worn after 18 years of use, and with a call to me, and my permission, Henry's replaced it while under the hood. Henry shuttled me to my residence, and picked me up when repairs were complete. The cost of repairs was well within the parameters of mechanical repairs quoted on Google. I was very pleased and would use Henrys Automotive again.
The only thing tougher to find than a good wife is an honest auto mechanic. Henry is a winner. His crew are talented ,experienced and efficient. They don't sell you anything you don't need and have always been very nice and professional to work with. I've had Henry's looking after my vehicles for many years (as long as he's been in the valley.)
I lost my husband last year but he told me ahead of time to keep using Henry's to take care of our Camry. Recently I took it in and had Henry go over it top to bottom. They fixed what needed fixing and suggested one thing that I chose to wait on. Everything was done quickly and reasonably. They drove me both ways as that's my only car now. I'm in good hands!
Henry is an honest guy who wants to get you back on the road ASAP. They replaced my radiator and some hoses and belts in my truck for a fair price, and didn't charge me labor to change the oil as well. I brought my truck in the day after I called them and they had it done and back to me by the end of the day. Henry recommended some other stuff to address in the future but didn't pressure me to pile up my service and repair bills. He just gave me his advice and left it at that. Very cool.
My truck runs great with no issues.
Great Shop. Friendly. Recommend.
Henry's made a special effort to fit in my car and solve my problem when I showed up without an appointment with a new strange engine noise. The communicate clearly and answer all my questions.
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