Fortes Bros Inc. Emergency Roadside services JunkYard in Sunnyvale (CA)

I had a flat tire and had to pull over to the side of the freeway. I called Fortes and the receptionist answered the phone right away and took all of my information pertaining to where I was stranded and told me that a town truck would be in my area in about 20 minutes. Within 20 minutes a tow truck showed up and the driver was a super nice guy and he asked me where I wanted the car towed. I told him and he towed my car and we had a nice chat while driving to the service station. My car got dropped off, I paid the driver and I was good to go! Within an hour of my flat tire, Fortes came and picked up my car and had it dropped off! Superior service!! Thanks again Fortes!!! Hopefully I won't need a reason to have any of my cars towed in the future, but if I do, you'll be the tow company I will be calling without a doubt!!

Oscar came and helped me replace my car battery. He was so pleasant and worked very fast. I made the appointment and he arrived and fixed my car in 10 minutes! He explained everything clearly. I left a difficult situation with a smile on my face!

Had a great experience with Joshua today. He showed me and explained why my 6(!) year old battery had stopped working and replaced it. So convenient. He was done within 30 mins

This review is specifically for George at Fortes Bros. My car died in Cupertino and he helped out diagnosing the issue wasn’t battery related. George helped me schedule a tow pickup so they could take my car to my mechanic back in Albany. He assured me that I could go to my holiday party and then home and that they would take care of the car. He went above and beyond and I’m thankful. Thank you George.

I hadn't driven my car for weeks due to a health issue. So it wasn't surprising that it wouldn't start. AAA sent Fortes Bros. to help. Oscar was so nice and explained everything. He replaced my battery (2017) with one he brought along. Kudos to Oscar for quick, friendly service!

I had flat tire and i was NOT as safe location. It was dark parking lot and i was very scared. I had to wait 1.45 min and when finally the driver arrived, he completely went to a different location. I waved and used a flashlight so he could see me but nothing. I waited and waited he did NOT come. I was afraid that he would take off so i had to run to that car. The driver name was JONATHAN and from the very first moment he had terrible ATTITUDE and was very RUDE! He did NOT apologize for being rude or going to a completely wrong location and did not even try to me, but he treated me that he was going to cancel the call and even my AAA membership! I told him that this is very dark and scary location, very dark parking lot. He did NOT CARE. He just told me he’s gonna cancel the call and he did! He left me, after waiting over 1h and 45 minutes on the dark parking lot, where no one was around here. My words cannot describe the disappointment I have with this company. What kind of employees they are hiring! I DO NOT recommend to anyone this company! Please stay safe and away from this company !

Top notch! Needed to get my car to a shop on a busy Friday before closing and they made it happen. Bryan was great checking and calling to see if I needed flatbed and got my mustang what it needed. Tow driver helped us push it on the lift.

I'd like to thank Rener and Fortes Bros. My day was off to a rough start yesterday. I'm a contractor and had a 630am appointment at 6am my truck wouldn't start. Called AAA and Rener was there in 30min. While I was waiting I Googled how long does a truck battery last and it had been time to replace it. He had one and I learned my battery in under the drivers seat....I did not know that. He was fast , very professional, kind and made the entire experience pleasant! Made it to my job at 715 and had a great day, thank you! Best- Kenny

I can't believe the disrespect, unprofessionalism, and discriminative! I just got in Cali from New York for my grandson's first birthday. I was dropping off presents at my son's apartment for my grandson. And when I came back out I found my vehicle was gone! Yes it was in a fire lane. But I literally wasn't there for 5 min. But anyway when I got my truck back. My 2018 Tundra was dented all over and my bumper is almost ripped off! When I got in back I reviewed the video on my dash cam. And the guy came in with no lights on not even caution lights hooked and booked! And almost dropped my truck the bumper caught the truck. And side swiped my tuck on a fence. So when I came there to complaine. A guy came out named pablo. Said move you fn vehicle over in this parking spot or I won't help you trying to show Authority. I moved it over there. He tosses a clip board at me and said fill this out and started to take photos. I said I'm sorry I have dyslexia and I need help filing this out! With dyslexia when I'm upset or have a migraine I can only see partial of letters and sometimes they moves! He had the audacity to say to me what are you slow and repetitively calling me a Reta**. I am a business owner and work hard for everything I have. This is my work truck that I have worked for hard so many years. It is almost paid off and they just treated it like it was trash, and treating me so inhumanely that no person should be treated! I am beyond hurt and disgusted! I pray this reaches many and this business will fail! One last thing I also called multiple times to speak to a supervisor and they keep pushing me to a voicemail and not even take care of the complaint!

Antonio was quick to arrive. He helped put gas in my car quickly. Very professional experience overall and I’m glad AAA sent Antonio.

Our van’s tire blew out on the freeway. We were able to tow it back home. Then I called AAA on the weekend to tow it to a service center to have the tire replaced. They dispatched this guy from Fortes. After he loaded the van, I just asked him what’s the address of the service center? He gave me the attitude right away and even told he knew what he was doing. I was like… HUH?!??!? I need to know where he’s taking my van so I can drive there. Definitely lacks customer service. And seems like their default stance I guess is be defensive and arrogant.

At 10:30pm after a Warriors game, I discovered that my car battery was dead. Fortes bros showed up in 15 minutes and got my car started. Great job!

I had a battery problem with my 2006 Buick Lucerne. In fact, it was dead and would not hold a charge. I called AAA and they sent Miguel from Fortes Bros. Towing. Miguel was super professional, polite and customer service oriented. He diligently provided the assistance I needed. As it happened to be, my battery was still under warranty. Miguel happily replaced my dead battery with a new one and now my Lucerne is back on the road. Miguel is an asset to Fortes Bros. Towing. Please give him my thanks. I will always recommend Fortes Bros. for any towing or roadside assistance because of Miguel.

The battery in my car died. I contacted AAA roadside service and they sent Fortes. Between the time I called and when Cesar for Fortes changed the battery was about 30 minutes. Cesar helped turn a stressful situation into one of relief. Thank you!

A guy came from Fortes Bros when my gf called AAA for some gas. He showed up quickly (to Potrero in the city) and was very polite and professional. Thanks Fortes Bros!

You cannot lie to customers who are in distress after a roadside emergency while you have the AAA badge in your truck. I understand COVID new regulations do not allow passengers in the tow truck, but dropping my car at the dealership then leaving it unattended in after promising to wait for me to catch Uber only to get on to next tow job is going to get you one start. I took me hours running around the BMW dealershop to find where my cars was dropped. This behavior is a liability on AAA business and Fortes Bros.

This place is TOP NOTCH. I needed a tow asap and had some insurance issues. Fortes told me "we are here to help people" and that is exactly what they did. Very professional, communication was A+ and they were very reliable. So satisfied and a ton off my shoulders with their help. 5 STARS!!!!!

Thank you fortes bros Inc. My rental car key was inside forgotten after a jj's concert event after ubering; when I was about to leave today the keys was inside. The response was fast & easy! Peace of mind love it!

I just had a car problem on Easter Sunday. The driver at Fortes Bros who just gave us a ride was very professional and made a stressful situation easy to deal with. The driver even offered to give us a short ride from the service shop to our house. We decided to walk but we appreciated the offer. Great employee and customer service!! Thank you!

I had a dead car battery so I called AAA and they sent a battery service tech from Fortes Bros. He arrived and tried jumpstarting my car but was unable to get it started even after a lot of effort on his part. Because of this he thought it was a starter issue so he arranged for a tow truck and I called a dealership to make an appointment. He recommended we don't replace the battery as a damaged starter can damage the new battery. When the tow truck driver got here he mentioned that the battery service is not reliable and wanted to jumpstart it himself first before towing. His portable jumpstart worked on the first try. I called Fortes to arrange a battery replacement (since the tow truck driver doesn't carry batteries) and was told I'd be placed at the back of a long queue even though the original technician would have replaced the battery had he had operational equipment (the portable jumpstart). I asked for my case to be escalated and was told that's not possible. To be fair they mentioned there was a car pile up and they were supporting law enforcement with it but I just needed battery service which doesn't use a tow truck. I was also told just because I "feel like something was done wrong" they can't escalate things. I did not "feel" that way, the second AAA technician from a different company himself said this is a common issue with these guys and the car was running perfectly after his jump start! I gave up on AAA and these guys and went to O'Reilly's and got a new battery installed in under 10 minutes. This is a terrible company with unsympathetic customer service and they clearly do not supply their technicians with even passable equipment. The tech himself was very nice though which is the only positive of the experience for me.

2/16/24 - AAA sent Fortes Bros to my rescue. I locked my keys in the truck so I called and they showed up to Marina Blvd in SF in less than 15 mins and had me in my car in 3 mins. The gentleman provided fast & excellent service! Thank You Bros!

I had an excellent experience with the AAA tow driver. They provided top-notch service and were incredibly professional throughout the entire process. The driver Marvin was prompt, courteous, and handled my vehicle with great care. I was impressed by their efficiency and expertise in ensuring my car was safely transported. I highly recommend the AAA tow driver for their outstanding service.

Had a simple tow today and the service was great. From the moment Paul I believe was his name pulled into the drive way, off the bat he made sure to confirm the service was legit and that everything would be covered with no expense due to my triple A account. A very genuine guy, he communicates very respectfully and tries to give his own insight as well on how I could resolve the issue I had with my truck! If I could ask triple A roadside service to assign me Paul for all my towing necessities I would!

I am delighted with the service I received from Fortes today. Service technician Andrew came within 15 minutes of my AAA request to change my tire after I got a flat off of 237. He was extremely gracious and ensured that both me and my vehicle were safe from oncoming traffic on the offramp where I was parked. He was patient and explained the next steps for getting that tire replaced. It is the day before Christmas Eve and I am so grateful for his help and getting home safe. Thank you Andrew and Fortes.

Awesome and easy company to work with! Towed my car 150 miles with a smile!! Thank you so much!!

Great service, very decently priced - Paul was very helpful, friendly, competent and efficient!

Helped us with a flat tire! They came super fast and were very nice. Reliable and excellent service! I really liked that they had a tracker so I knew when they would arrive. Thanks Erick!!