Felt like I was unnecessarily charged too much for the tow. The work was done in max 10 mins for which had to pay ~1000$. Had to wait more than 1.5 hours for the driver
The service was Ben was absolutely amazing. He came on time jump my car unfortunately John failed and he told me to the shop. How do you recommend a guys
Had a flat tire on the highway and Towing Sunnyvale got to me in under 25 minutes. The technician was friendly and efficient, making what could’ve been a frustrating morning feel really manageable. Their pricing was fair considering how fast they came. The service was exactly what I needed. Highly recommend them for anyone in a pinch in the Sunnyvale area.
They don't deserve one star. We called for service and waited at least one hour before deciding to call back for an update. When we tried to call , they said driver is 10min away when we tried to cancel, and they tried to charge us a cancelation fee. We were only a 3min drive away from there waiting for a tow.
Absolute crooks. Towed a car that was not impeding traffic or causing any form of disruption. Charged $490 after towing the car for less than a mile, and having it for 10 minutes. Complete and utter thieves. DO NOT GIVE THEM YOUR BUSINESS.
Rose as a dispatcher is the worst person for this job. She was very indirect. I only called to see if they would be able to tow my bus, and when I asked direct questions Rose was everything but direct. She did not value my time and kept me on hold over an hour when I was simply just trying to get a quote. Rose is not professional/ when I asked to speak to a manager, Rose gave me the run around and continued to make me wait. They should hire more experienced dispatchers here. Rose is a gatekeeper stopping this business from getting business and if she worked for me, I would very concerned.
Absolutely unacceptable and unprofessional. Left me waiting stranded over 3 hours.
Initially quoted me 30 minutes. After an hour I called back. Quoted me another 25-50 minutes. Called back after another hour. Quoted me another 30 minutes. THEN BLOCKED MY NUMBER. If you couldnt do the tow then dont accept the quote. All I wanted was a simple tow for a mile mile and a half home, utterly unacceptable to ghost me.
Don't do business with this company they'll string you along and leave you stranded.
They towed my car an hour before close. Called ahead to make sure they were open, but was not warned about a $120 after hours fee. So I had to go back home and come again the next day.
Arrived three hours later than the one hour window I was given. Then ripped the front bumper of my car off unloading it from the tow truck. And gave me the runaround trying to avoid taking responsibility for it.
We called because I have a neighbor who keeps parking where he's not suppose to and he's blocking our drive way, so we decided to finally call a tow company this was our first time calling any tow company and now our last time calling this company, the guy on the phone didn't even let my brother talk he said because it wasn't an emergency he couldn't help us and then hung up!
This service cheated me. I was quoted $35-$85 for a battery jump start service. I thought the range was based on hourly rate. But the service only took 5 minutes and I was still charged $85. I was given no reason for this. I went to the address on the website - there is no business!
Came out and could not jump my battery but still insisted on charging me $85. Agreed to $49 but they insisted on adding a further minimum charge. It was never explained to me when I took the call that even if my battery couldn’t be started they would charge me this. Would never use again.
I was asked for information before I even found out the price. Then when I asked, they quoted me a fee for coming out as well as labor. When I called to cancel I was charged a cancellation fee dispite the cancellation being out of my control. RIP off!
I was told that the price would be $35 initially and $30 to $85 depending on what is necessary. The guy with an accent could not find my location and had an attitude. Once he found me he demanded I pop the hood. He didn't say hi or thank you. Only thing he asked after the jump was did I pay. It took him less than two minutes to revive my battery and I get charged $135. ripoff.
The customer service is bad there. They charge you high price and if you know the truth you want to cancel the service,then they will charge you cancel fee.
I forgot to fill gas so I called Towing Sunnyvale. Later it turned out they are not the most affordable company out there. Although the price was a bit high these guys came real fast and refueled my car with the right kind of gasoline. So overall I am pretty happy.
It was a fast service, Nick was the gentleman who serviced me. The time estimate was 40 min but he arrived in 30. The process was quick and safe. Nick is a great individual, if you are open minded and like to talk this is your service guy. In overall,towing service was great, customer service was great.
Ben helped me out today. Showed up promptly and provided friendly customer service. This was really helpful after having to start my morning off badly with a broken down car.
Waited 2 hours for a tow and we had cancel. It was almost 12:20am. Worst experience ever. Do not call these guys. Very unreliable. The call center kept telling us driver was going to contact us with an ETA, and driver never did, not even as courtesy. Our car was supposed to be towed by these guys to a location where a multiple car hauler was waiting to transport vehicle 9 hours away to a shop for repair. Was a waste of time!!!!!!!!!
This people deserve 0 starts, I don't understand how they are still operating. I called for a flat tire, the lady who answered the phone told me the waiting time was 45min. I call back after an hour just to sound like she has forgotten about my request. Then, she told me to wait 15 more min. About 5 minutes later I received a phone call which seems to be from another company saying they just received a call for a flat tire at my address and that they will arrive in 30 min. At that point, I told them I didn't need anymore. Horrible service.
If I could, I would give this place 0 stars due to their horrible customer service. I called them on behalf of my partner, due to his phone issues, for a towing for his flat tire. They dispatcher had a very bad attitude, when I confronted her about her very wrong ETAs and the lack of updates. She gave us an initial ETA of 30 minutes, it has been over 2 hours. She also accused my partner of not being in the location he had described.
Look, I used to be a dispatcher and this disrespect of customers is simply unacceptable. Even an update of what's going on would have been nice.
They gave an ETA of 30 minutes. After 40 minutes I asked for an updated era, and received dead silence followed, after the hour mark, by a suggestion to call any other service, when they had already hooked me on a cancellation fee.
My cars battery is dead so I did a quick search and I called this company noticing the 5 star reviews. They send someone over 2 hours later. The guy was a contractor and the utmost professional. He quickly assessed that a tow was unnecessary and then jump-started the car in 5 minutes or less. Then it's $120 when over the phone I am told it's $49 dollars to $130 max for a tow but no. $120 for a jumpstart!? I understand that a tow was not necessary but for 5 minutes worth of work!?.
For a jumpstart it's nearly the same price even though I have to drive the car over myself. Avoid this place like the plague since they will hand you off to a contractor and give you the run around. Expensive service for minimal effort. Not worth the trouble or arguing with a contractor they farmed the job out to.
Just called around and found a place charging 65 total for a jump start. Save your money and don't spend 120 for a tow here. Go elsewhere and do your research.
Absolutely wonderful towing company My wife car had a breakdown and I called towing Sunnyvale while she was waiting on the side of the road by herself. I told the guy that it’s urgent because I knew she will get panic. He took all the info and after 13 minutes my wife called me and told me that the driver arrived. I was amazed, and more than that he didn’t charged her too much Highly recommend
My car broke down on the highway and I was really nervous about calling a tow truck. I called Towing Sunnyvale and these guys handled everything just fine. The driver towed me to a tire shop and they took care of my car. The price was what they quoted me over the phone and they got to me fast.
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