What clients say about Cupertino Auto Tech in Cupertino (CA)
I have been a customer at this shop for about two years. The shop recently changed ownership, and the new owner is professional and honest when you communicate with him directly.
Unfortunately, there is a serious issue with one Chinese-speaking staff member.
When I went in for service, this staff member immediately pushed a “major service” simply because my car is old, without checking the vehicle or asking about its condition. I clearly told the owner that I only wanted an oil change and for them to check the transmission fluid, and to call me if anything needed to be replaced.
The next day, when the shop called, I asked this staff member to help translate because of the language barrier. Instead of confirming with the owner, he laughed, said my car was very old, and insisted the transmission fluid must be changed.
Only after I asked him to check directly with the owner did the owner clearly say the transmission fluid did NOT need to be changed.
The owner was professional once involved, but this staff member’s attitude and lack of professionalism are misleading and take advantage of language barriers. I strongly recommend speaking directly with the owner and being cautious with this staff member.
Great service! They are very professional, reliable and kind; the prices are very very reasonable in both working hours and parts; when you see the bill and check the prices of the parts online there is almost no difference, which is pretty unusual as most places add a big percentage on parts. On top of that they are 100% honest: yesterday I went there thinking that my car had a serious overheating problem and they called me a couple of hours later telling me that the car was OK and the problem was caused by an incorrect usage of AC; they (the owner and Carlos) kindly explained to me the issue when I picked up the car today and didn't charge anything.
My car is an old Toyota Camry and my business with them is mainly maintenance, which for this car is very cheap: basically some oil a couple of times per year, so I'm not a big source of income; they just take care and respect all their customers; I love that.
This is one of those places where you'll always see a lot of cars and it's clear to me why so many people trust them.
Steve is a man of integrity. He is honest with everyone, even if you have no clue of any car repair jargons. Also his prices are way better than the dealers. I have known and used his service for over 20 years on all my cars. I just hope he does not retire too soon!!! In one case, a replacement engine failed, he honored the warranty and redid the job completely for free. Most shops would find a way to wiggle out of that one and try to charge you more.
very good service and affordable price, I have been charged for more than $400 for the same service at my Honda dealership but here saves me a lot of money and time and the Steve is very reliable to also check my oil refill request with me. Will come back again in the further for sure. Highly recommended this one to the other car owners.
Steve has a customer for life with me. He took my Audi S5 and fixed the brakes, cleaned an oil leak, explained all the stuff that Audi wanted to charge me $11K for…then the charged me a fraction of the price, while doing a far better job with the best parts. So grateful to have been referred to him and will be taking my car back there whenever needed forevermore. Thank you Steve!
I’ve been a loyal customer of Cupertino Auto Tech for over 15 years, and I can confidently say Steve is hands down the best car mechanic in the Bay Area. He’s honest, reliable, and incredibly knowledgeable about cars.
Steve goes above and beyond to take care of his customers. Not only does he keep my cars running smoothly year after year, but he’s also the person I trust for advice on buying and selling cars. In fact, I bought my very first car through him, and it was one of the best decisions I’ve ever made!
What sets Steve apart is his integrity. If he doesn’t have the tools to fix a problem, he won’t just leave you hanging—he’ll give you solid advice and connect you with other trusted businesses that can help. That level of honesty is rare and incredibly appreciated.
If you’re looking for a mechanic you can trust with your car—and your peace of mind—Cupertino Auto Tech is the place to go. Steve is simply the best!
Steve is honest and experienced. Job is done quickly with high quality. Price is very reasonable. He has serviced my 2 cars for 5 years now. Steve is THE guy whenever my car has a mechanical issue.
I’d highly recommend the owner Steve Hao for any repairs on Japanese cars, which is Steve’s focus. Steve is honest, dependable and very reasonably priced
Highly recommend. This is a no frills, reasonably priced, organized, get-the-job-done-kinda-place. Steve is an honest guy. I came in having trouble with my brakes. He didn’t try to upsell me. The dealership quoted me $980 and I ended up paying less than $200. I will be back.
Very capable, honest and reasonably priced. Have been regular customer for over ten years. Dealer workshops would say my (including my dad's, daughter's and son-in-law's) cars needed such and such repairs or maintenance and give estimates in the thousands. I'd take it to Steve Hao and he'd find most of these recommended jobs are unnecessary, then do ones he thought advisable at a fraction of the cost at much lower prices. As a bonus he's a very decent and affable person.
This guy is by far the most honest mechanic I have ever met. He is straight about what is wrong with your vehicle and willing to work with you. I am going back to him with everything related to my vehicle forever.
The owner is a no-nonsense person. Gave me a quick diagnosis and a reasonable price. No attempt to sell me stuff I don’t need. I had bad calipers in the front that were noisy. Job was done perfectly and car was returned exactly at the time that was quoted when I dropped it off. This place is a welcome relief after dealing with crooks like wheel works. I am a difficult person to please and I am fully satisfied with the service offered here. Would gladly recommend this place to anyone.
Steve has serviced three of our cars and kept us on the road for the past 20 years. Quick , efficient, and trustworthy. Saved us hundreds if not thousands of dollars in maintenance and repair costs.
Steve is a good auto mechanic with tons of experience. I found him on internet with many 5 stars reviews. He repaired my car’s problem which caused check engine light on and did a regular oil change all in a few hours. His fees are fair and reasonable. He also pointed out that my front brake pad needed to be replaced which I knew for some time and did not mention it to him, an indication that he paid attention to the car and being honest with truly existing problem. I will bring the car back to him to do the brake pad work in a few days. Thank you Steve, I really appreciate your good work!
My friend referred me to this shop, who has been a long time customer. When I purchased my first used car, I brought it here to be checked out, and they litsed all the goods and bads of the car, and gave me a very very fair assessment.
I ended up buying to car, and fast forward, car isn't running as well as it could be, and they warned me 'bout it before my purchase. Brought it, they fixed it in less than 2 hours. definitely worth every dollar. I am extremely thankful for this amazing tech shop, and their attitude toward costumers.
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