Trying to stop service to my home at
1871 laurel Ave Solvang California 93463 .
No answer telephone , web page not responding I will not pay service as of 4/14/2035
While pickup services are great, customer service is a joke. I have called eight times to try and correct what barrels we are supposed to have and what we are paying for, all to no avail.
Damn! They no longer cash out crv recyclables! No longer any place in the valley to do so! No point now to drive 40mi or so for the little recyclables I generate.
Our trash can wheels broke so I called to arrange a pick up and exchange of a can. One call, simple, and the next
service day, Monday, the broken can was picked and a new can was delivered.
I’m very satisfied with waste management. Drivers are very polite and leave a tidy site. I signed up for notifications and get updates on holiday delays. My only wish is weekly compost bins.
The waste pick-up service is excellent, 4 stars because we would like to have a smaller trash receptacle, which is apparently not available in our pick-up area.
Once I was able to speak with a human being, which took a bit of effort, it went smoothly. The young woman I spoke with handled my request efficiently and explained clearly what I should do. Personal transaction can't be beat.
Your staff takes my cans to truck and returns to front of my garage every week. I appreciate not having to go up and down a driveway to get this service. Thank you.
Not that we have much choice in the area but I'm been very happy with WM operating in the neighbourhood we moved in to! They've been entirely consistent every week since we moved in two years ago. I'm also very appreciative of the additional services they provide such as extra and bulk pickups that are included with regular service. I don't recall them ever leaving the pick up area in tatters. Their holiday schedules are generally notified to me, I use email for them, but even if I miss an email they're very consistent, and therefore easily predictable, in how they manage holidays.
Wm has always picked up and is very reliable and is easy to pay online. The holiday schedule is confusing, notifications with exact dates would be better. Another issue is I moved into my house that had service before and they made me use the prior tenants old nasty trash containers that had tears and rips across the lids. You’d think when you start a new service you would get clean container not ripped apart.
The guy working here always seems to be going on his lunch and turns me away. Huge waste of my time. If his lunch hours were posted it would be different, but he always seems to go at a different time. At least half the times I've come here over the last year this has happened.
Edit: I've tried to come here 3 more times since this review and every single time I've been turned away because the guy is going to lunch. I've come at different times between 10am and noon but it happens every time no matter what time I get there. I wish there was somewhere else in Buellton I could go, but there isn't, so I guess I have to keep coming here and keep getting told to come back later. This place is a joke.
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