Getting the pickup scheduled was easy but not a lot of explanation as to the steps of how to get release of liability and donation receipt. So far I have e received none of that but it’s only been a couple days
Very efficient in helping me donate my car which I loved, but had mechanical problems. Emily who answers the telephone was very helpful since I had lost the pink slip and/or title to my car. She called her front office and got back to me immediately telling me I could donate it without the title and I very much appreciated her efforts.
Customer service was nice even though in the beginning they asked for a bunch of papers because the vehicle’s owner is deceased…..the guy who picked up the vehicle just asked me for the title and the dead certificate and that was it ! It was a good experience.
Great communication, made this donation very easy. Linda was very helpful with this process with directions and a convenient pick up time. Thank you and I hope that this motorcycle will bring you money to the cause of curing child cancer
Charity auto donation is awful. I donated a 2001 Chrysler town and country wheelchair ramp van. It needed smogged but the ramp worked and the kneel system worked. The van ran. The outside had some scrapes but was in good condition. 77,000 miles on it. I donated to VA thinking maybe a veteran could use this van. They sold or auctioned this van for under $500. Don’t believe them when they say they get the most from your donation. Plus they took 25% out of that under $500. So the VA got pretty much nothing. So so disappointed.
I donated a 2001 Chrysler town and country wheelchair conversion. 77,000 miles on it and everything worked. Tow truck driver drove it right out of the driveway. Didn’t get no more than $500 at auction? Then 25% goes to administrative fees? So in the end, a perfectly good working conversion van a veteran could have used, the donation ended up being hardly nothing. So disappointing.
Donated a car, they sold it for 1500. They never changed the title. Immediately began getting parking tickets. They claim they changed title, obviously did not! Now it's impounded. All the bills in my name. Ticket folks and impound folks won't help and expect us to pay. Chairty says they'll handle it, they literally do nothing! Now I have to take them to court as I can't let this ruin my credit and it is wracking up tow storage fees. Absolutely mind numbing. I'm going to say it's a total scam of a company. I feel helpless, they always claim they'll be doing something but never have I'm going to try the dmv next as we have release of liability and transfer paperwork they obviously never filed. Use ANYONE else. Run from this company unless you're trying to be in debt thousands of dollars for donating a running car you could have sold!
I'm very satisfied from going online to request the pick up of the vehicle very easy to do to the towing truck driver the vehicle was picked up in less than 24 hours. All very friendly!
Great experience! The driver was a problem solver to what seemed to be a logistical impossibility…an indoor parking garage with a low clearance. Not if another driver would have given it a go. Kudos!
Everything went smoothly and professionally....except for the first woman than I contacted to set the pick up date. She didn't know what she was doing. The second lady I talked to, took care of everything and all was good. The weather was to bad for the first pick up, but finally it was picked up. That went very smoothly. I pray that the car will help some child. Will recommend this organization to anyone who asks.
Tow company responded nearly immediately, and even apologized profusely when they were later than they wanted (although they totally met the correct timeframe... delay was due to a really bad road blocking accident). They arrived prepared, and met our need!
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