I want to personally thank Mr. Garland Ellis today. I was having problems ordering 0W-8 synthetic oil online and had to drive to the city to pick them up. He was very helpful and made my experience at SF Toyota Parts very pleasant.
I wanted to write this as a thank you to the Parts department and Garland specifically, he helped me out when he didn't need to. I think it speaks highly about the sort of person this place has working with them. Much appreciated
Big shot out to the SF Toyota rental manager, Javier! My car was recently totaled and he was absolutely fantastic! He made the car rental process so easy and stress-free. He was friendly, helpful, and went above and beyond to ensure we had a great experience. I highly recommend Javier and his team at San Francisco Toyota.
Very inept employees at the parts department counter. I was picking up a part and they had no idea what was going on. A black man and an older white man on duty. Looked at each other like I was stupid. But the part I was picking up was right behind them with my name on it. Cmon guys, hire some people that are some what competent and know at least to be nice and courteous. It’s not that difficult. Please don’t waste your time or money supporting this behavior
Garland is the partsmen of parts guys. Extremely helpful in answering some fairly difficult questions I had about some parts for my vehicle. They also stock some cool Toyota swag and accessories to trick out your ride and your lifestyle.
While their online system may offer one of the best price discounts on Toyota parts in the area, it's definitely still worth calling to confirm the part will work with your vehicle. Thanks again Garland for the amazing experience and expertise, will definitely be shopping here again for my Toyota.
They had my parts. I don't know if the staff were bored, sleepy or something else, but they acted and appeared ENTIRELY unmotivated and disinterested. Also, didn't ask to see my ID when picking up an online order; anyone else could've picked up my order.
he parts that I ordered cost less than the after market. the shipping was on time. excellent customer service the website made so easy to find part number for the vehicle
I came in with a genuine Toyota part and part # but was refused service and told, "I can only help you with a VIN."
Maybe this is the employee following orders, but race car has no VIN... I was not told of any other way I could be helped unless I provided a VIN. Poor service overall letting me walk out, just wanted to order a simple part.
O'Reily's 1 block up the street helped me make my purchase. They even agreed that Toyota is no helpful with ordering part for a lot of their customers.
The status of my order was clearly communicated and the parts shipped quickly. The parts cost were significantly discounted compared to my local Toyota dealer. I will definitely purchase from SF Toyota for future orders.
I bought a used 2018 Toyota Corolla with only 18,000 miles and still under warranty. After I bought it, I got a scratch down to the primer and tried to buy Toyota Touch Up Paint. Most Toyota dealers use Toyota's site software and it sends you to your local dealer. The first one I went to had the paint but would not let me checkout after I filled out the form. It said , "Call" and no one answered or called back. San Francisco Toyota has the link on their site and it uses the same software, but it verified every field as I typed it. When I finished, it had the price, tax, shipping, and delivery date (It got here faster). San Francisco Toyota seems to know Toyotas and software. They did it right!
Ordered my TRD Pro wheels on Wednesday and got it on Friday, super fast. And David Schlocker has an excellent customer service skills, keep me updated on my order
Needed part to fix hatchback handle on 2007 Prius. (Still don’t know why Toyota doesn’t repair these handles for free since it’s their fault the rubber melts.) Once I knew part number, it was easy to find online. SF Toyota had the part and shipped fast. Good communication and easy tracking. Sent correct part. Two videos later and it was installed.
Purchased the all-weather floor mats specific to my 2010 Scion xD and the arrive within a couple of days. Great service, I didn't expect them to arrive so quickly. Thank you SF Toyota Parts Department.
Buying parts from SF Toyota is always satisfying. Updates about the order via email, parts received without and damage because of their great packing . Accurate per ur request. And shipped faster than u can expect . Always five stars
Purchased a pre-owned vehicle, that was supposed to have a extended service warranty. As I was there for the very first maintenance (oil change), found out that not only was there was a recall service that needed to be done but the extended warranty was still under the previous owner(super frustrating on that later part). Richard Nguyen, not only assisted me in who to contact regarding how to transfer the warranty AND still did the oil change as a courtesy. Never received service from a dealership like this. Will be back once warranty transfer is completed, lots of thanks to Richard, the technicians(oil change & recall repair was done under 2 hours) and service management team for the great service.
Received order two days earlier than promised! OEM quality Toyota parts. Excellent communication. While S&H is a bit more than I like, I'll be back! Goodbye Amazon...
Was awesome!!!!I had so many concerns about some products but the guy in charge is so great helping and so patience by the way because I know how I am and I'm this kind of costumer that have so many questions and I do it after I buy something, specially if is something expensive but was amazing costumer service and the ship this out so faster. this is my second time buying parts and I have nothing to complains. Was AWESOME totally AWESOME.5 STARS
Perfect experience. Best price, and shipping was even faster than I expected. The part was just as advertised. I will definitely order my parts from San Francisco Toyota in the future.
SF Toyota was great to work with! After putting in my order, a member of their team reviewed to make sure they were the correct parts for my vehicle. They ended up swapping out one of the pieces for the correct part number, which was great! There nothing worse than ordering the wrong parts without knowing it and needing to replace the parts to get the job done. Parts were shipped quickly after the order was corrected. Thanks SF Toyota!
I live in American Samoa, a US Territory in the South Pacific and the nearest genuine Toyota parts supplier was this one in San Francisco, CA. The website was user friendly and I was also very interested in their promise of Fast Shipping. We have 3 flights a week to our remote island and I’m used to items taking over 2 weeks to arrive however David S. shipped it and I received it in 5 days! I was mind blown. Not to mention the discount on the product. I can’t tell you how pleased I am with their service. I will be ordering from them for now on for any further parts for my Corolla!
I'm an online customer, only. The best part is they will sell you parts. The worst part is there's no one to ask questions (online). Then when you want to return it, they give you a 15 day window to submit your return request and then don't reply to the request within the time frame. The only communication I've had since the purchase is this survey.
I absolutely had a great experience working with these guys in the online parts department. I would definitely recommend working with them to anyone who is looking to get toyota parts. Ordering is easy, processing is fast and shipping to my area is fairly local making it very quick and keeping my delay time somewhat less painless and that I appreciate! They have made a loyal customer with me :) Thanks Guys
My experience with the SF Toyota Parts Dept team on Geary Blvd has been excellent all around. From Melissa Davis downstairs to David Schlocker upstairs. They could not have been more helpful, courteous, knowledgeable and understanding. I was impressed with them both and wish quality customer service such as this was readily available with my phone company and so many more. Thank you SF Toyota Parts Dept.
Ordered all-weather floor mats for my Highlander. Online shopping experience with this dealer was pretty good. Got my car mats in 2-3 days and they fitted my car perfectly.
San Francisco Toyota Parts Department was great. I ordered a cargo cover. And it was delivered fast, in great condition and the price was competitive. Icing on the cake! Please keep up with the great work. Thanks!
Very easy to order online, and super fast service, received the parts I was looking for faster than expected (couple days). Good communications with updates on the merchandise status.
I ordered a complete set of interior mats and a TRD re-usable filter for my 2015 Toyota Tacoma. I received the parts in less than a week and all parts were correct per my order! I installed the parts and they work as expected. Thank you for your great service! I highly recommend this parts department!
Apr 02, 2018
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