Palmway Towing JunkYard in San Mateo (CA)

From beginning to the end of their service, you feel like someone truly cares about you. They made a bad experience a lot easier and bearable. I needed a tow after blowing a tire recently. They came right away to my rescue. The driver was extremely friendly and courteous, and the rate of their service was extremely fair. Satisfied! Please keep what you are doing, and thanks for the help.

Extremely unprofessional as being told 45-1hr for a tow turned into almost 3hrs of waiting without any simple courtesy call to say the driver is late. Trying to call the dispatcher results in a male response to hold before you can respond and then you are waiting for 15 min so we had to call almost 10 times back and forth to speak to a female. Was told $185 for the tow and then the bill came to $269 which is a ripoff and scam as the driver stated he will lower the bill if we paid cash while we are in an area far from any bank. The driver has no remorse for being late and chuckled at the fact the dispatchers put you on hold for so long and never call to state the driver is late which validates the unprofessionalism of this company. The high star rating is misleading and will never use this service ever again.

Palm way towing ended up sending another Towing company called GD Towing - Charged my company's card $900 for a 20 minute tow 😂 had the same distance tow 5 months ago, same location, same van, same issue (radiator leak) And it was NO MORE than $200... but $900?!? my whole department couldn't believe it lol. Stay away from these guys. UPDATE: I guess police are involved now? An officer called me saying these guys were being investigated 😆

They're not a towing company. I only called them because it was pouring rain and they were the closest one. The estimated time was 30-40 minutes with the rain. The truck arrived over an hour later and I expected a tow truck that said Palmway Towing. However it was a completely different towing company, such that I didn't think they were there for me until the driver called my cell. I found out from my tow truck driver that Palmway calls other tow trucks for you and charges double for this service. My advice is to invest time in finding a towing service you trust or go with a recommended one from your insurance.

Recounting my honest experience of what happened this afternoon. My dad’s classic car stopped on a busy intersection in downtown San Mateo. He called this place since it was the closest to my location. The company, being two blocks away after he google the location, told my dad 5 minutes. When I called after 10 minutes they told me 30-40 minutes. The ladies on the line were snappy, unprofessionally toned and not pleasant to work with. You would think they would have better costumer service knowing that the people who call them are in dire situations not knowing where to turn. A tow truck showed up an hour later. They are basically a dispatcher, or middle man of sorts, that can’t set prices since whoever picks up the job they can’t do shows up and can charge what they want. This company in turn will take 50% just for bringing them the business. The lady dispatcher couldn’t even tell me the color or name of the tow truck (I’m sure they passed me without seeing me) and just kept calling them “her guy”. The tow truck comes by and hooks up the car to the flat bed and calls his boss after for a price I should have asked how much before hand but wasn’t thinking since I was just so thankful to get away from the scolling faces shaming me for my stalled car in the way. He told me it would be $300 for 2 miles away. It was that much since it was a flat bed and they came all the way from San Francisco, which the dispatchers made us believe they were coming from their lot a few blocks away. We felt swindled. $175 just to take it off the tow instead of towing it home. We could pick it up later. The driver was compassionate and just doing what was told. Horrible experience I wouldn’t want anyone to go through. You feel so vulerable in that moment especially being around people trying to get home and giving you dirty looks due to troubling their busy day with your inconvenient car in the way. I would recommend having a tow truck company’s number who use their own “guys”. That way the tow company won’t feel the need to double their price since this company will take half anyway.

Battery dead after parking in the garage for some time. I called Palmway for a jump starter service, they sent a guy for help after only 45 minutes waiting. The service guy was very friendly and did the job professionally.

I had to get my car towed after an accident and they were among the few available 24/7 towers at the time. I was helped out by a great driver named Leo who took time out of his day to reassure me about the accident. If there was a bedside manner for auto incidents, I’d give an A+ to the crew at Palmway. Also, very reasonable rates.

I got into an accident and needed a tow. I called these people because of their reviews. They gave me an estimate of $140 on the phone, which I agreed to. Of course, once my car was on the back of the tow truck, the driver said he had to "check with his boss the price", and suddenly I was being told it would be $350. This was to tow a compact car (that could still roll just fine) two miles, mind you. This was also info I gave over the phone when I got my initial estimate. Do you want to do business with a company that kicks people while they're down? I sure don't. I hope you don't either.

Palmway Towing responded promptly and the driver was very helpful and courteous. They identified the problem and got our car going again in no time.

2 of my car tires blew up on the road so I needed a tow - luckily, the driver came fast! Though they weren't the cheapest offer, the service over the phone was convincing, and it turned out to be a good decision.

I call today 4:45 to tow my car home and the person said driver will arrive 45minuts, the towing truck arrive 6:30 late nearly 1 hour,. When I call the person said based on the mileage 4 miles, they charge me 200-250dollar, while after towed home, the driver ask for $300! After I complained, he charged me $280 for 4 mile towing. The driver apparently belongs to another company and said he contracted with this company,.

Palmway Towing got my car up and running quickly, which was a huge relief! I would definitely recommend them to anyone looking for dependable and fast services.

Asked for a jump for my truck. Guy was unable to start it. Called a different towing company the next morning and it started immediately. Was told I would be charged $50 when I called initially. Checked my bank account that next morning and was charged $169 for a failed service. Tried calling and getting my money back but was just ignored.

I'm recommending these guys as they provide an excellent tow service. I've recently experienced other tow company's for some car issues..and these guys were the best. The job was tough--my vehicle was completely stalled- battery out..no juice..with automatic key entry, which wasn't functioning. The vehicle was wedged between cars- inside an awkward garage. Although difficult...my tow driver (Ikar) expertly navigated the situation and was creative about how to remove my vehicle safely and also to get it outside to be able to get to a service shop. Ikar also was helpful regarding arranging a couple tow trucks from the company- to safely tow my vehicle- including also answering some queries on the insurance matter and obligations of the policy. Overall a good experience...the Dispatcher was thorough, communicative on the arrival-logistics...and Ikar responsive/easy to work with regarding the tough tow job that was completed.

Our helper was GUY today multiple people tried to assist us with a jumper box. However no one was successful. GUY was very helpful and very amazing, awesome service and totally worth it. THANK YOU so much GUY for assisting us. 👍👍👍

I locked my keys inside my car and called this tow company ,within 15 minutes they arrived and unlocked my car door. Quick and friendly! Keep up the good work

I called Palm Way towing after Calling a few other places they were very quick to respond and open up my vehicle (since I had locked my keys in there).The driver that had come to unlock my vehicle was awesome,he was very courteous and quick!..Thank you Palmway Towing!

Call Mandy driving or what he’s doing he came in overtime ETA is 15 minutes till my BMW to the shop great driving experience

Scam. They pretend to be local to your area but are not. The phone operator will ask to take a deposit or prepayment then not follow up with services.

Don’t call them!!! They are very bad people and bad service. They just removed Camry from my trailer, 35 minutes work and wanted to charge me 600$. Finally after hour of fighting they charged me 300$. It was too much too. I got awful service

Driver was very professional and skilled. On time, competent and safety concerned. Would trust this tow company with any of my vehicles. Palmway Tow helped me out of a jam! Thanks!!

Had my car radiator blew out alled them up and no other than God himself arrived to the scene quickly to save me. one of the most inspiring Godly experiences of my life a truly life-changing service thank you thank you thank you!

I was looking for a local company to come help tow me home. I googled some tow companies and foud Palmway Towing. Luckily they were fast, affordable and the dispatch was friendly while helping me, so thank you guys!

The driver was very professional and careful with how he handled his tow truck. Thank you Palmway Towing - I appreciate your services.

Palmway Towing showed up in great time. Driver was vary friendly. Truck cab was clean and comfortable.

My AAA membership lapsed needed a fast tow and they come within 15 minutes. Guy was courteous and fast. Thanks Guy

Called for a jumpstart. Palmway Towing came quickly and offered a professional service. Totally recommended for an emergency service.