This is an unfortunate place to have to review. Nobody wants to be towed for any reason, but especially after being t boned by someone who ran a red light. The guys at Red line were respectful and made the experience easy as could be. I appreciate the communication and patience they had with us.

Adam Kaplan

07/13/2024 22:39:51

If there were 0 stars for this place I would give them that. The front desk girl refuses to give you a total, which doesn't make sense, so when you get there you don't know the actual price. They are completely unreasonable with pricing and negotiations. Their "customer service" is horrible, if nothing at all. I hope no ones has to work with them, they must not be hurting for money because they are completely robbing from the general public who has to deal with them, so sad. They don't care about their reviews. They certainly do not care about you. Try to get your car out right away and leave with speed.

Natasha Kreutz

06/13/2022 19:27:56

Worst company ever, very rude employees. After an accident I asked to take my car to a parking lot, and the tow guy asked to see my bank account before to make sure I have money. After I denying his request he got in the truck and took my car without my authorization

Pedro J

12/29/2023 22:47:59

I was in car accident and unfortunately had experience with Red Line Towing. Their worker did everything very slowly. After he pulled the car from the intersection and got out of the car and talked with road workers for about 15 minutes. I had to rush him. Naturally, the rate was hourly - 260$ per hour!! They towed my car for 3 miles to the nearest body shop. I called their company 1 week after the accident and they said that the price will be 160$ for exactly this kind of service. I paid 260$ for 3 miles, WOW! I was shocked after the accident and they took advantage of this situation and took twice as much and did all things very slowly. I will NEVER recommend this company!!

Tony

05/26/2020 21:22:56

Terrible company and people. My car has been towed by Redline Towing and spent a couple of weeks at their storage facility. Everything they do is "by the law". However, this is pretty much legal extortion. Their goal is to keep the car on their lot as long as possible so they can charge you more and therefore make your life as had as possible. On top of it, they damaged my car and refuse to take responsibility. I guess the next step is to take them to small case court. DO NOT DO BUSINESS WITH THEM!!!

Udi Landen

05/22/2019 23:23:26

They came hooked up the car and towed it less than mile. Not much more to say. Took off one star because they charged me sales tax but services are not taxable in California so they took off the extra charge when I asked.

Cookie La Paz

10/11/2019 15:59:43

I hope no body ever needs a tow, but in this case I did. Fast friendly, well equipped. They do motorcycles. Recommend.

John Buckham

06/27/2018 14:45:40

Wrote a review, its no longer present, notice when you filter and click for newest they are from a year ago, come on, they have a very low rating as is so odd in a year no one, no one has posted.

S J

05/10/2022 22:37:53

Just got off the phone with a very lazy, unprofessional, twa*. Gave her a lot of information and clearly it went right over her head.

Paige Shook

07/22/2020 04:25:25

Waste of time!! Women I talked to on the phone is a dumb bird

kp p

08/16/2018 18:53:49

So expensive and poor customer service

Jorge Castro

02/11/2021 23:37:48

Great guys here at Red Line!

Mike Sly

02/29/2020 03:57:17

Excellent service

James O'Dell

02/14/2020 05:40:02

Great service

Wei Cheng Chen

01/20/2017 20:45:05

Address:	2135 Palm Ave, San Mateo, CA, United States
Phone:	+1 650-345-3300
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 20 Reviews
ZIP Code:	94403
Open Hours:	9:00 AM - 5:00 PM

Friday		9:00 AM - 5:00 PM
Monday		9:00 AM - 5:00 PM
Sunday		Closed
Tuesday		9:00 AM - 5:00 PM
Saturday		Closed
Thursday		9:00 AM - 5:00 PM
Wednesday		9:00 AM - 5:00 PM

Red Line Towing JunkYard in San Mateo (CA)

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