Rolando was awesome. I got the wrong blades for my wiper and wanted to get another one. Not only did he find me the right blades for my wiper, he made multiple trips to and fro my car just to make sure it was the right fit and even installed it for me. I feel so blessed thank you Rolando!
The store manager, Axel, was great! He helped me put on a wiper blade in the parking lot when I was struggling with it due to a broken wrist. Store staff was also helpful finding the parts I needed. Thanks to everyone!
I came in to replace my battery under warranty. I was helped by Rolando and he was amazing. He instantly pulled up my records and grabbed a battery to swap mine. Took less than 5 minutes to walk out with my new battery. Rolando is so knowledgeable and helpful and super friendly. Made this process so easy and pleasant.
I had originally went to the location in East Palo Alto, staff was rude and condescending. Employees seemed like it was a bother to ask if they had my battery in stock and warranty replacement.
Redwood City location is now my go to for anything I need.
Thank you for amazing staff, clean and well stocked store.
I wanted to inform you that you are fortunate to have Suli Romero as an employee. I had an excellent experience with her, as she assisted me in locating something I needed. Her service was exceptional. You are indeed lucky to have her on your team.
I had an excellent experience at Auto Zone thanks to Suli! She helped me change my 12V car battery and was incredibly polite, efficient, and professional throughout the entire process. Her expertise and friendly demeanor made what could have been a stressful situation smooth and easy. Thank you, Suli, for going above and beyond—I highly recommend this location!
I spoke with an employee named Rolando at this location over the phone the other day. Needed a new battery for my car. He found the exact battery for me and informed me the San Mateo location had them in stock. He called over there and had them put it on hold for me.
I was hoping for install as well. He informed me if they had the resources and time they would do it. He offered for me to bring it to his location and he would do it for me if they didnt which I know he did not have to do.
Rolando was super helpful, selfless, respectful, and above and beyond for me making this process smooth and worry free. Rolando's guest service was excellent!
Having battery problems late on a Friday afternoon and visited the store to buy a new one! I was helped by Alfredo the store manager who even installed the battery for me which was difficult to access and in the dark ! Alfredo and his team were great and really go the extra mile for the customer! Definitely recommend this store over other auto parts stores in the area!
We were shopping for parts to get this fixed and Clayton helped us tremendously. He patiently helped us to find the right tool, right parts and even stayed and helped us to remove and install the part. Thank you so much Clayton!!! You are a life saver!!!
Store manager Alfredo Elizondo Valencia saved me $900!! My 2020 Chevy Bolt was giving me an alert on my dashboard that my key fob's battery was low. The dealership told me I needed new keys even tho I'd changed the batteries in both fobs. Alfredo checked around and found that the way to clear the alert was to lock and unlock the car door with each fob. It worked! Alert gone and I don't need to be ripped off by the dealership replacing the fobs. Alfredo wouldn't let me pay him. Talk about 100% customer satisfaction...more like 1000%. Thank you, thank you, Alfredo.
Excellent service and very friendly store. I needed a 12 volt battery for my Prius. Alfredo and Alonzo were kind enough and took the time to replace it for me!!
Awesome experience! I was in need of a battery for my Ram 1500. I chose the battery that was $214. Said they had it but didn’t after searching their inventory. They gave me a battery that was worth $249 for $214. The manager was great as was the technician who installed it, a very nice young man in med school at Stanford and working 2 jobs. I caught his name from his name tag, but forgot it. He does most of the work on peoples cars at this location. If you frequent this store you know who he is. Thank you so much and I recommend this store for your needs. 5 stars ⭐ easily
I had a great experience at this store. Everyone was very helpful and courteous. Bernardo V. went out of his way and helped me replace the headlights on my car. I definitely recommend coming here.
First off big shout out to Bernardo, he helped me with front and tail lights, David, Richard, Leo , Alejandro, Jose, and Tanya were all amazing helping me find what I needed and even offered advice on tools and materials I'd need in future
I was in distress when I came in being a senior I'm sixty four years old and the customer service was beyond excellent, not only did the team help me with my car but they helped me relax. They provided excellent service and was knowledgeable about the products I needed to get to work today I would like to commend Alex Santana and Erika for everything they did today. I have been an AutoZone customer for over 50 years. Being sixty four years old sometimes people don't like to take their own time to help seniors.
I just received the greatest customer service ever. The employee, Bernard Valentin helped me install a new battery in my car with incredible charisma and enthusiasm. Not only did he offer to help with my car, he went out of his way and gave me crucial information on buying used cars as a teenager. I rate my experience 10/10 and truly think Bernard is an exceptional worker.
I got my battery replacement here and they are the best. Bernardo Valentine helped me and provided the useful advice for me choosing battery. Definitely will come again!
It was the best place ever. They handed on to help me, gave me free tools, and drove me to another store to buy stuff. And super friendly and relaxed people. Love manager Erika ^^
The service at this store awesome especially Erika and Tanya they were very helpful. My battery was not starting and they took care of me they tested it and swap it. If they didn’t test it I would have been stranded thank you autozone!! And thank you Joseph for installing it.
Refugio absolutely saved my commute helping me get sound restored in my car. First helped me find the right tool, then came out to help me use it, then even waited for confirmation that it was fixed before returning to the store. Just unbelievable customer service.
My car unexpectedly died far from home - after a very long day. I managed to get a jump and drove to the nearest AutoZone. I was greeted quickly and told Daniel the issue. After a few questions about my car he gave me my options. I asked about the installation and he said no worries, he would install the new battery. I was done and back on the road in under 20 minutes! Very happy with the service. Daniel was incredibly kind and very quick with the installation!
One of the managers- young Hispanic man in mid 30s went ABOVE AND BEYOND helping me w my tire issues (hole). He absolutely saved me so much time and headache. I am soooo impressed by his willingness to help. Thank you!!
Excellent service I’m so impressed! I bought my new brake lights here (bulbs) and installed for free, and a new product was recommended for the oxidation on my headlights and after using it my headlights are 100% brighter. Thank you!
highly recommend this place, lots of auto body shops around here to choose from. Was only getting a replacement battery but these guys were so kind and helpful, walked me through what I needed and helped to install the new battery. As a woman, i often get nervous in auto body stores but the men who work here were so kind and helpful, I’ll definitely be coming back. Fair pricing as well
Now when it comes to auto parts places I'm old school and extremely picky. I used to work on cars for a living and I still work on my own I know my way around a garage I know how to get into a toolbox I know my stuff. I don't like to walk in and be treated like I'm a ding dong that doesn't know anything. These guys treated me respectfully they didn't treat me like I was a ding-dong they helped me got me the best deal and they had what I needed which is unusual cuz usually it's not the case. And their prices weren't too bad I had to get a new battery for my RV and I got a decent one for a good price with a 2-year warranty. Needless to say their customer service was awesome and I will definitely be going back.
This place has top notch service. I called last minute asking if they could change a battery. They initially said they couldn’t because they didn’t have enough staff but they could do it tomorrow. Once I said our car was dead on the side of the road now, Israel was quick to make arrangements to help us. He was so helpful and so kind. The road side assistance that jumped us ended up having batteries on hand so we didn’t have to come make their day difficult but the extra mile that Israel was willing to go made such an impression on me. We’ll be happy to go back for future needs.
It’s worth mentioning, we called O’Reilly’s down the road about 5 times and they never even picked up.
After waiting on hold for 25 minutes and 45 minutes with the Honda dealership and a different AutoZone location, respectively, these folks picked up the phone right away and encouraged me to come in to evaluate my car battery and determine whether I needed a replacement. No COVID-19 closure; no "we're all booked up today, so we can't see your car until Monday".
I came in and was seen within a few minutes, having expected to wait over an hour. The technician who helped me didn't speak much English, and I don't speak any Spanish, so we had a delightful time muddling through with Google Translate. Both of us were cheery and in good spirits, despite the car battery's failure having been very stressful for me, derailing my schedule for the day.
The technician, whose name I failed to get, was super helpful. He determined that the battery itself was dead/dying, and that it wasn't simply the corrosion. He replaced the battery, cleaned up the corrosion, and I was on my way less than 30 minutes after I walked in.
What a phenomenal experience. I'm likely to return specifically to this location if I need more car parts/service in the Bay Area.
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