I was empress with services of Good Year Auto Service . Employees are very helpful without me knowing about cars, Felicia and Andy explained to me very will about the situation and the solution of my car. Highly recommended Good Year auto service to my family and friends.
Having a tire problem can be a huge headache—not only can it be costly, but it is inherently an added stress that nobody wants in their day.
I visited this shop in Daly City because it was the first place that popped in my Google Maps when I searched "tire repairs near me". It was a foggy drizzly Daly City morning and I was already late for an important meeting across the Bay. I am lucky that I ended up here.
Felicia, the lady at the counter, is the most patient person you could ever get help from. I threw a curb ball at her with my car being a fleet car that was pretty hard to navigate. Not only did Felicia take the time to understand the policy that l had to stay within in obtain a repair or a tire replacement, she took it upon herself to talk to my vehicle management unit person (on speaker) and to reach out to other GoodYears who'd dealt with my fleet in the past to figure out how to help me. She was simply amazing and made what could have been a much more complicated matter—and a potentially unpleasant matter too, a total pleasure of a human experience. Thank you Felicia. Your shop deserves all the business it can get because you run it with a care and professionalism that are rare to find these days. 5 star experience all around. Thank you!!!
Terrible experience. Even with multiple appointments, changing just 2 front tires took from 7:30 AM to 10:30 AM. One mechanic was rude and told me to move my car after the receptionist told me to park there. I had to come back 3 times in 3 days just to get my tires shipped because of the receptionist’s negligence. Very disorganized, unprofessional, and disappointing service.
This is my second time buying tires here, and I have to say, Andy is fantastic. He brings back that good old-fashioned customer care, treating everyone like a friendly neighbor. It really makes a difference!
Brian and everyone I had a chance to talk with at Goodyear are all knowledgeable of the services they provide, very pleasant to talk with, & honest when dealing with customers. They problem solved with me when I’m having scheduling issues. Taught me that I can insure a wheel bought somewhere else, and I also got a significant discount. Oh, and they offer a 3-year wheel alignment for a very reasonable price especially for a Tesla. I’m definitely going to use their services for my other vehicle. - Jeff
This was my second visit to this location as it is close to home. This visit I came in for a simple nail removal from a tire. The first thing the technician said after checking the tires, was “not sure the nail can be removed, as your tire tread is splitting” or something like that. I had just had my service done at the dealership prior to this and was not told anything remotely close to his evaluation, thus I felt he was trying to get me to purchase new tires. Additionally, as other reviewers indicated, they don’t give a darn about your time. I was told the removal would be completed at a certain time (12:30) as I had mentioned I had an appointment for 1p. My car was completed after 1p. There was never a check-in with me regarding the progress until it was noticed I was becoming annoyed, nor an apology for the time it took. Sadly, I should have followed my first mind by going somewhere else. So long Goodyear Daly City, never again!
Brian & Luba are always very helpful. I love coming to this location because services are done in a timely manner and they explain everything. Definitely recommend brining your vehicle here your in good hands.
Yesterday, I brought my vehicle to your shop due to a punctured tire. After a short wait, the attendant informed me that there were two punctures: one near the edge of the tire (which you claimed was unrepairable), and the other was allegedly unrepairable because I had attempted to fix it myself.
I then spoke directly to the technician and explained that I had only inserted the same nail back into the tire (after removing it) so I could drive safely to your shop. I had not actually completed a repair—my rubber plug kit never even penetrated the tire. Despite this, I was told a new tire was necessary, so I declined the service and left.
Today, I brought my car to a different repair shop just about a mile away. I explained everything and asked them to inspect the tire. Two hours later, they called me back and said the tire was already repaired. They found that:
The puncture on the edge did not go all the way through the tire.
The second puncture was completely repairable, despite my partial attempt to fix it.
I'm very thankful for their competent service and thorough inspection—something I had hoped to receive at your shop.
I hope Goodyear considers placing more focus on accurate diagnostics rather than immediately recommending costly replacements. Not all customers are trying to cut corners—some of us simply want an honest evaluation.
Long story short, I would say keep your flexible schedule (it’s a small shop and it depends on how many customers are already there) and give this place a chance.
I had bumped into a curb in the morning and suddenly the low tire pressure light came on. I stopped by the store and voiced my worries about my car with Luna (the sales associate) as I was 30 minutes away from home and didn’t want to run into any issues on the highway. I also wanted a set of new tires as it was time for new ones. It seemed quite busy but she gave me an estimate on 1-2 hrs. I had my dog with me and took a walk around (Luna gave me directions to a close park and there’s plenty of stores walking distance ~.8 miles).
After an hour, Luna called me with an update and mentioned they found 2 of my tire pressure sensors to be broken/dead. I opted to add fixing all 4 tire pressure sensors.
I was in no rush to get anywhere and ended up back in the lobby. Another customer was having an issue with their quote. Luna wanted a confirmation on the wheel alignment and it appears to be some sort of miscommunication and the store had him down for a different service he didn’t agree to that wasn’t the price he previously agreed on with a different sales associate. This customer was already frustrated at the long wait time and raised his voice and said some unkind things. As a bystander, I understand both sides and the customer is upset and I felt that Luna did explain the miscommunication well and offered a discount that she could give. I thought Luna handled the situation well.
Reading the other comments, some people had great experience and some didn’t. I got what I needed and had a great communication with Luna.
If I could give zero stars I would. Zero desire to work or do business. I came in with two flats on my Sprinter asking for four new tires. The moment I walked in, I asked the older man at the door whether they could help and he just pointed at the door behind him (didn’t say a word) or look me in the eyes. As I proceeded to walk to door and met the customer representative, the man walked behind her and said in her ear (clearly audible) “too heavy.” When the representative went outside to “confirm” she said “they don’t have the capacity or tools to change dually tires.” This is nonsense. It doesn’t require special equipment and my truck wasn’t loaded. They simply didn’t want to work. Which happens to be a theme in these comments. Went down the street to Cesar’s and they fixed me up within minutes. Do yourself a favor, just go to Cesar’s first. This place is trash.
Came here for a tire pressure check, service was absolutely amazing and quick! I was in and out within 5 minutes! Will definitely come back for other services!
Haven’t been there in many years but years ago they seemed to have purposely broke something on my car out of spite that I then had to get repaired somewhere else. Not a trustworthy place.
Andy is the man to go to here!! Snappy, super accommodating, informative and very helpful. Tpms lit up, he checked tire pressure put air and told me to drive it around 30mins or so and it should be gone….had my routine alignment here as well and he as always would be the one helping and answering all my queries…..very professional and customer-oriented guy….
Friendly staff who fixed my flat in 2 hours for $35. For a walk in on the weekend with a lean staff, it wasn't that bad. I just walked my dog while I waited.
I love this place. I come here for oil change, tires, brakes, etc. I really like that they have women working there. They are fair with pricing and sometimes offer you a deal, if you ask.
Good customer service
Thanks, Brian Pham along with Angelo Infante. Didn't have to wait long replacing 4 tires.
Top Of the Hill Daly City California location.
I'm consistently disappointed with the poor customer service at this location. While it's conveniently located near my home, the repeated issues with long, unexplained waits, broken promises to help, and disregard for my time have become unbearable. Even scheduled appointments result in significant delays, impacting my work schedule. I've also observed the owner's seemingly automated responses to complaints, which simply provide the location's phone number—an ineffective solution, as it's the same staff causing the problems. Due to these ongoing issues, I will no longer be a customer. I plan to share my experience in online reviews to inform others.
Hit or miss with the people at the front desk; first time I went there they were knowledgeable and friendly and second time they acted like I was an inconvenience (despite having scheduled an appointment in advance). I recently got four Goodyear run flat tires and an alignment. As I mentioned, the first experience was good. They even sold me on a couple of their add-ons. However, immediately upon driving off I noticed the alignment was off. The wheel was a couple degrees left when the car drove straight on a flat road; if I let go of the wheel it would drift right. It was slight, but enough to be annoying.
I went back to get that fixed about three months later. I’d been super busy at work and hadn’t driven the car that much. The alignment is warranted for six months or some mileage. When I got there they couldn’t find my reservation at first. When they finally did, the front desk person was heavily discouraging me from doing it that day; she said it would take till 5:00 and they closed at 5:30. (This was at 2:00.) I decided to go forward with it; I took an Uber all the way home to Foster City to hang out with the fam - and five minutes after I got home, they called to say the car was done!! So there wasn’t really a backlog; they just didn’t want to do it. When I got back, the guy at the front desk acted like something was off; he wouldn’t say there was anything wrong but that they adjusted it. I looked through a pile of papers under my invoice and found a page with the mechanic’s large writing “nothing was wrong with the alignment.” The front desk guy awkwardly just said he thought they’d made some small adjustment. And miraculously, even though there was absolutely nothing wrong with the alignment according to the tech, the problem disappeared!
In the end I’m glad they fixed it. Maybe they didn’t want to admit the initial error. They were fine but I guess I can best sum up my experience by saying I’m in no hurry to go back.
I went to this tire shop a few weeks back for a simple wheel wheel balance. The work itself was fine and it fixed my issue.However the customer service and timeliness of the appointment was poor. I made an appointment online and showed up at my appointment time. I was originally quoted 1.5 hours for the service which usually takes around 45 minutes. However, the man in front told me “some technicians take longer”. At this point there were like 2 other people waiting in the lounge. When I returned 1.5 hours later after dinking around the nearby area, they had not even started to work on my car. The man working the front desk was giving me some super shady reasons as to why they hadn’t started working on my car. And he said it would be another 20-30 minutes before their “best technician” who is “really good” could start on it. I was visibly irritated with this response and he was able to find someone else to do the service. Once that guy started he took about 45 minutes to do the wheel balance. And then by the time I was going to pay there was a huge crowd of people in the lounge and I had to wait another 20 minutes to pay. Overall, I waited 3 hours for my car to get a 45 minute service when I had a scheduled appointment. As I paid, I expressed my dissatisfaction with the dishonesty of the quoted wait time and I was very much dismissed by the person working the front. So just know that this shop does not honor appointments and you might as well double the wait time they give you because they are not straightforward about how busy they really are!!!! I get if they can’t control how busy they are based on walk ins, but at the very least they should be prioritizing appointments first and being honest about wait times so that customers can plan their time accordingly.
I recently visited the this service center for an oil change, and I was told it would take 30 minutes to an hour. However, I ended up waiting for over 3 hours while they worked on cars that arrived after me. This experience was extremely frustrating and unprofessional.
I am planning to file a formal complaint with Goodyear’s corporate office to ensure they address this issue. I advise anyone visiting this location to be cautious about their time management and service priorities.
THANK YOU. Super friendly and kind Felicia helped me out this morning, frantic me with a car issue and me knowing zilch about cars. They were able to give me the codes needed to get me on my way. It's nice to know a local shop has such awesome staff- they definitely helped me out this morning and I'm ever grateful. Shop local!!!
Came in just now because after trying to put air into my tire myself at the gas station I must have let air out because my air pressure light came on. I stopped in and asked if they could check my tire pressure for me and the person helping was very accommodating and said they could check/ fill my tires free of charge. It was such a relief that after they were properly filled my tire pressure light went out. I’m happy they were there and had excellent customer service. Highly recommend!
I was trying to save myself time by getting tires at Goodyear instead of Costco, due to the overcrowding at Costco when you need a tire rotation. They said my tires did not need to be rotated, and they did find a nail which they took out and repaired. They finished my car and took it off the rack, but I had to wait 15 to 20 minutes to get checked out. Then the checkout time took another 5 to 10 minutes and I had to go to the restroom really bad. I don’t think I saved much time! And at Costco at least I can shop the store and use the bathroom while I’m waiting. They should think about having another person if I take them that long to do all the front desk work.
And the steering wheel was sticky covered with black grease. Took 5 wipes to get it all off. Car smelled like cigarettes and the fragrance used to cover up cigarettes. They should open the window when they’re driving it.
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