They missed picking up my trash after signing up. I called for almost two weeks and finally the operations manager made someone come get my trash when it was not their route. Then they missed me the next week. I called every day and they promised it would be picked up each day. It was not. So, it stayed on tge curb for another week. They missed me the fourth week in a row. When I called I was told that I would just have to wait until my next scheduled pickup. I said excuse me but I have paid for a service that you did not provide. I asked to talk to the owner, I was told he was on the phone and that I needed to email him. I said "No", I needed him to call me. She you need to call him back and again, I said No. The owner never called me. I asked them for full refund and told them to pick their bin up immediately. Worst service ever!
Horrible!!! They come in my neighborhood in San Bruno at like 5am to dump the dumpsters! It’s super loud and very annoying plus the city doesn’t allow for this until 7 am so they’re doing it against city ordinance and they’re being super inconsiderate to the people that live around here. It’s amazing how Recology manages to keep ignoring repeated requests from low-income neighborhoods to reduce their unnecessary noise disturbances. Do wealthier areas get the same 5AM wake-up calls, or is this ‘service’ reserved just for us?
They were fantastic we had to close a 54 year old company in San Bruno and used 5 - 16 Yard and 10 rolling 3 Yard bins and it all worked out fine, Kristie was great to work with and all pick ups and deliveries were on the schedule asked for.
I want to take this moment to thank Sam Wang for service over and above helpful. His route is #633 Burlingame He is always timely, friendly and obviously a very dedicated and hard worker. And pleasant. Thank you Sam Wang!
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