Kenneth came today to pick up our car. He was very professional, kind and polite. He explained the process and it was painless and easy! highly recommend! Thanks Kenneth!
Whoever is in charge of taking the pictures for the website here is horrible at their job... consistently. I've noticed it across multiple vehicles at this yard especially when it comes to the interior, no pictures of the seats or consoles.
Bad experience. I did my search the night before and got there right when they open. Their cars are not located where their system says and their parts are not updates.
One good place to find parts for many different cars,truck,van, and others. They have guarantee and offer to pull parts for you and then you just pick up..they have many other yards near by and far..down load the app and start looking but sometimes it isn't up to date just know that...their is tools for sell in parting lot and food vendor...good luck
I like it. $ 3 bucks to get in.
Don't bring a jack. They wont let you being it in. I had to find one in a junk car as the tire I wanted was touching the ground.
Bring your own tools and research what you need to remove the parts you want.
You can save money if you plan your trip. Search online to make sure they have the car you need parts for. They give you the location as well.
Prices are posted on the website clearly so you know what to expect.
I don’t usually leave reviews, but I had to take a moment to shout out Lailany for her amazing help when I was turning in my car to the junkyard. She made the whole process way easier than I expected. From the first conversation to the final steps, she was friendly, professional, and just really on top of everything.
It’s honestly rare to get service like that these days where someone actually takes the time to help you out and make sure you’re taken care of. She answered all my questions, kept me updated, and made the whole experience smooth and stress-free.
Kenneth came to pick up my car. He was on time very friendly and explained the whole process. Overall great guy and made the process go by very smoothly
Kenned did an awesome job! Fast aswell picking up a car in my home very professional and on time definitely will do business with them again in the future!
Not bad, not great. Cars are no longer organized by make, so that’s rather annoying. I used their online system to try and find the cars I was looking for, but it was so outdated.
I was surprised to see some older vehicles, good selection of engines. Spotted several HEMIs, LS galore even a 440. No 5.0L Windsor or Coyotes unfortunately.
There’s plenty of t28/t3 turbos. Overall not bad, workers were great. Hadn’t been here in ten years.
After choosing and uninstalling the parts I wanted, I wasn't able to buy the parts because I was too late, and the pay window had closed. However, Daisy was a huge lifesaver and said I could come back tomorrow to pick up the parts. She kept her word, going above and beyond, helping others when she didn't need to. We need more people like Daisy, ensuring customers get next level service.
Tried calling but every time their automated system told me to go to the website (which didnt show pricing for what I needed at all), then it just hung up on me EVERY time I tried no matter what option I picked, I tried going online, the website shows that they have 2 cars that have the part Im looking for but it does not show pricing for either. Idk what you guys want from people....if you dont want to talk to 1st time customers and/ or answer questions and just refer them to your website, at least make sure all the info you claim is "online" is actually their...why would I go out of my way to drive to a place that clearly doesnt want my business and won't allow its customers access to necessary information to make an informed purchase...or is it that you want people to have no choice but to come there so you can charge them an admission fee just to get answers
I had a great experience working with this company. They were very communicative, honest, fair, timely, and the staff member that came out to help me (Kenneth Vasquez) was very professional. He was on time, called me to let me know when he was on the way, and explained the process for release of liability for the DMV. He made selling my car a seamless process and the company gave me a fair price.
Absolutely amazing location. Very friendly staff, definitely not racist (I read a review saying so). I went in promptly, they were able to quote me, after I brought the parts to the front they realized they quoted me incorrectly helping save me money. Will be back for more OEM parts.
Been going here for many years. They had the parts to make my car look new again. We even fixed a transmission using parts from here. Great place, awesome people. LKQ keeps our old cars on the road.
I have been to many Pick Your Part yards and none of them even come close to holding a candle to this yard.
The staff and the manager are egger to help you in anyway possible. The yard is very neat and yes clean too. It’s very well organized. I have also seeing staff members clean the path ways, for safety reasons and to make easier for customers to get around.
It’s truly an adventure you might say , going to this yard and get down and dirty to get your parts for your car.
I love going to it. And their prices are not bad either.
The entry and the check out point needs to be enlarged though .
This place is a scam. They charge you to come in here saying the car is here. Online shows a full car when you go in the car is stripped down to barely nothing. False advertising easy lawsuit win. The online photos show a full in tack car.
I didnt want a warrenty, but they had already charged my card an extra $70 for warrenty, then the manager proceeded to color with blue paint pen all over my part like a child, making a total mess.. I let them know I would be degreasing and painting before install, and they told me to keep the blue paint.. very unprofessional. Price for Item $225. Total out the door $369 with all the additional fees.. also they make you rent the engine hoist, which I thought was shady.
Updated 1/7/23
You find out a lot about a business in how they deal with a complaint/issue. Alan returned my call and with the assistance of his district manager came up with an acceptable solution, return the fee that I was charged for a warranty.
I would have given 5 Stars but my initial contact was horrible. I hope that someone speaks to Veronica about the importance of customer service.
I was charged a warranty on 2 seats and 4 hub caps despite declining the warranty option multiple times. Whe I pointed out that I had been charged $53.40 in Guarantees the cashier told me that he could remove the guarantee but the price would remain the same. This made no sense to me so I asked to speak to a manager.
After waiting over 20 minutes for a manager I decided to leave an email message on the lkq website asking to be contacted. After waiting a week for a reply I called the Ontario location on January 3rd and asked for the store manager. A friendly associate took my name & number and said Veronica the store manager would call me back. I did not receive a call back. On January 4th I called back again and was transferred to Veronica's voicemail. I left my name & number again & asked for a return call. After several hours I called again just before 5pm. I was placed on hold for over 30 minutes with no one ever returning to assist me.
Why are you reluctant to pick up the phone and speak to your customer Veronica? I am reasonable and a frequent shopper. I love the website and its inventory photos, interchange, pricing. The prices are mostly reasonable.
I have to assume that employees receive some form of kick back for each warranty that they add on to the sale because other customers in line voiced the same concerns.
The Better Business Bureau may want to hear about this practice.
Terrible customer service or is this the way that LKQ chooses to operate their business?
My 1 star is for the website.
Great car inventory selection, every week they have new cars in the inventory for parts, bring your tools and download the LKQ app to find the vehicles you looking for, they have many yards , you find from engines , transmissions, electrical parts, body parts hoods, doors, fenders, bumpers, interior parts seats, door panels, dashboard, seatbelts, also you find tires and rims, these yard in particular have a huge area dedicated to classic vehicles pre 1970’S
WoW! I think I saw every kind of car I have ever seen. What an amazing selection of pieces, colors, parts, etc! If it isn't here, good luck finding it anywhere else!
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