What clients say about Velocity Truck Centers in Oak Hills (CA)
Very satisfied with the service at Velocity Truck Center. I worked with Cindy and Maritza, and they were extremely responsive and helpful throughout the process. Communication was fast, and the repair was completed within just a few hours. The issue was a fuel injector covered under warranty, and everything was handled efficiently and professionally.
The dealership does have a small parking lot with no space for trailers, but please don’t let that discourage you from coming here. You can either take a chance and park the trailer on the street or use Aguiar’s Towing yard, which is about 9 miles away. The cost is $50 per day if they didn’t tow your unit, or three days free if they did. The yard is fenced, secure, and you can drop off or pick up your trailer at any time of the day.
Overall, great service and very nice people. Highly recommend and since google has no six stars I'll just add it here ⭐️⭐️⭐️⭐️⭐️⭐️
We have a Motorhome on a Frieghliner M102 chassis that was haveing an electrical issue with the ABS system. Velocity of Hesperia was Fantastic. The girls in the office were friendly, professional and very good at communication. The tech that found and repaired the issue was great. He too was professional, knowledgeable and very communicative. This like any electrical issue was not easy to find but he never gave up, located the problem and was correct about what it was and the part needed to fix it. Velocity Hesperia has my business. O, and the facility was clean and organized. You can tell they care about their company. Everyone was friendly and efficient.
Cindy where do I start? She is so kind very easy to work with goes out of her way to help you out, she communicated with me everyday every step of the way, i was so thankful to her for going out of her way to make sure i got my truck back, after 25 years of being in transportation she is the first that has ever cared enough to help out. Thank you Cindy so much!
My best compliments to the assistant manager in service Cindy for administering warranty like a pro and being very helpful.
Mechanic Adrian for explaining a few things to me and doing a bang up job on a leveler (mechanics who won’t give insight are mechanics I don’t go back to).
Also Maritza for being so nice and assisting both Cindy and Adrian a small amount, while she was working on something else.
My experience is only with these 3 and they all work very well together. 3 musketeers of Hesperia!
If I or any of my other trucks ever need anything within 100 miles of this Freightliner Western Star we will do everything reasonably possible to make sure we come here and I encourage others to do the same.
Thanks!
Cindy was very easy to work with, kind and professional. We had a Cascadia that derated due to a NOX sensor. Driver was able to limp it in, and they were able to get it diagnosed and repaired the same day and get them out the door.
Drivers even told me that the folks were very nice and easy to work with. Decent facility. Although, there is no room for trailers. Call ahead if you have a trailer, I believe they said there was a side street or something nearby that you might be able to use?
Otherwise I can recommend them. I've added them to my contacts list for future reference!
At 0800 hours, I took my Jayco Seneca, Freightliner S2RV, to Velocity Truck Center, in Hesperia, Ca., for codes associated with my DEF system. At 1000 hours, Cindy notified me my DEF head was bad and needed to be replaced. Cindy also advised me she discovered the repair was totally covered under warranty by Freightliner. At 1245 hours, Cindy called me and told me my repair was complete. Velocity Truck Center completed my repair in record time on the same day I dropped it off. Cindy and her technician were totally professional and I am completely satisfied. I do recommend Velocity Truck Center for your Freightliner repairs.
Ryan and Xavier were really helpful and thorough with getting my license. They both provided valuable information and techniques on improving my driving skills. It only took me a couple of weeks to remember pre trip, in cab inspection and behind the wheel test. This school is great if you want to learn all about trucking and getting licensed on becoming a professional driver.
The atmosphere was weird. They told me they didn't have thebpart I was looking for before they even checked. Then as i was about to leave one of the guys said hold I'll check and they actually did have it. I couldn't tell why but they just didn't seem very personable or happy to be doing their job.
Greeted as I walked in the door. The gentleman who helped was very patient and understanding. Will stop by if I ever need anything for my truck if in the area. Great place go check them out.
As expected from a freightliner dealer, waiting times are longer than expected. You must come with spare time to wait since they will take their times plus this dealer is a small branch of velocity group. They need more people to get things done fast.
The time I spent in the shop was very devastating, trouble and useless. The manager is unprofessional and see things in race wise definitely. I was told to stay for 4 hrs in that area without waiting room inorder to get ma truck fix unfortunately they made me stay for like whole day that was touble and stressed. U know what they didn't even updating me what was going on they were just qiut de whole day and then at de end of de day they couldn't fix it for my def Detroit system they made me waste ma time, ma $400 bills everything. I advice any customers to get something negative attitude or whatever before going there. So I recommend any customer to not going to de poor quality, unprofessional shop.
Great employees and ability to look up the correct/ proper parts. Generally have alot of items in stock. I wish the prices for filters were closer in line to other sources. I often times pass up on things here because they are 50% more expensive than competitors. It's easy to rack up a few hundred $ in extra markups buying things.
Charged us near $600.00 for diagnostics. Kept the truck inside all day and called us with estimate for coolant leak for $1,450.00. Part cost $450.00 and labor 1,000.00.!?!? We checked how many hours is labor for coolant tank and is 2,5hr not $ 1,000.00. Tried to convince us that when they gonna change the coolant thank the radiator may get damaged and they gonna have to replace that too ,LIE!!Basically for coolant leak couple thousand $. SHAME!!
When I got my truck bk the mirror was not adjusting properly as before and now I'm inspecting it and I see that they put a screw on it to hold the mirror in place and on the back I see a cut in the plastic molding where they must of bumped it and broke it!!! This place is EXTREMELY SCANDELOUS!! THEY BROKE MY MIRROR AND TRIED TO RIG IT BK TOGETHER THE CHEAPEST WAY THEY COULD AND TRUED TO HIDE IT.!!! I WILL NEVER GO THERE AGAIN!
Dedicated hard-working staff mechanics and office personnel doing their best to make sure that your time with them is productive and they answer your questions within the best of their ability repairs generally are good if not better than some other locations when you get things repaired you generally don't have to go back to the same thing twice like I said good place to have your truck worked on
Truck had a engine light come on then check engine they got me in the shop within hours although the company took there sweet time authorizing the repairs Gonzalo was absolute above and beyond for a lead tech explains what they are doing and where they stand, everyone is very professional,
Thank you to the whole crew
I went to see if they could help me with repairing a trailer tractor door in the near future and they said yes so just as soon as I am ready I'll be using this service.
Very polite people.
Phoenix Arizona
Attention to Owner operators especially if your out of warranty. This is my first bad experience in 3yrs at a dealer. They had my truck for one week an I was diagnosed with a sensor issue. I was charged over 1600.00 for a sensor. Ok whatever its fixed let's go. 2days later I broke down with the same codes I went there for.. I broke down close to hurricane Utah. Luckily it was dealer their, They found my problem less than an hour an charged me 129.00 for diagnoses. My venturi pipe was clogged with carbon so my air flow was blocked.. Nevermind you the dealer in Hisperia took off the pipe that is connected to the venturi pipe but didn't bother to look in there.. This is my first time writing a review don't take these lightly. I'm just an owner operator trying to help out another. be ware
This place is not big enough you have to bobtail in and there no place for you to drop your loaded trailer.
If you park it out on the street you can get a ticket and towed.
Was told it would be 2 hours for them to diagnose my truck it took 5 and then they said they would look at it the next morning.
It’s $150 an hour for them to work on your truck.
The staff never even wrote up my service ticket so I hooked back up to my trailer and got the hell out of there before I got slapped with a ridiculous bill.
I’d bypass this hole in the wall.
As far as actual service to the truck they're good, but that's only if youre willing to wait hours for service. 3rd time here quoted for 2-3hrs for PM service. My truck wasn't even brought in until the 4th hour despite having been told the charge were approved by my company at the 2nd hour. Then the PM took over 2hrs to complete. They get the job done but even a simple thing here takes the entire day from you.
Upadte- I am at 6hrs for an oil change.
of all the feightliners i have been to in the past year these guys went the extra mile to find the problem and not just put a band aid on it send me on my way like the others have which have been a lot every month for the same problem. They even went the extra mile to take me to the motel. Excellent job and would reccomend to everyone. Job well done.
I sent my truck here with an irregular electrical problem. I had read some positive reviews and was hopeful. Everything was handled with great professional skill. Electrical issues were tracked down efficiently, and repaired quickly with a high level of quality. High Desert will be my Freightliner dealer of choice in SoCal.
Customer service ok. But prices are very expensive.Spent 450.00 for pm service and couldn't get 1/2 Cup of Coolant & Air for tires, they sent me next door to Zippy lube lol.. were i paid 1k for two tires and free coolant. (Lost my business) They should have sold me tires
Good experience with this Freightliner dealer. Has fixed the problem within a day. The only negative thing is that they do not have the trailer parking and if you park on the street chances are high to get a ticket or if you park on the dirt lot next to the dealer, you can get towed away because they don't own it. Also don't stay at the pilot half a block away, there is theft business going on... equipment,tires,fuel.... etc
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