What clients say about Route 66 Auto Center in Helendale (CA)
A 5 star review for this place is well overdue from me. I went in today with no notice for a flat tire and Sam had me in and out in 20 minutes for $20. In previous visits for engine issues, Sam and is team have always performed quality work at a fair price all with smiles and great customer service. I intend to continue coming back here for future automotive needs! Highly recommended if you live locally here in Silver Lakes! 😁
Last year we had service on our vehicle done at Route 66 Auto Repair. Issam was very helpful, knowledgeable and professional. They did a complicated repair in a timely manner at a fair price. Sam contacted us several times to make sure we were happy with our vehicle repair. The car have been running great. This year we returned for a smog test. Once again they were very efficient and the service was at a fair price. We plan on getting any future repairs done here. We highly recommend the business.
Convenient, fast, always alert. Always up and working. I bring my vehicles here mostly for smog since I moved to this area. I never had any issues coming here. Sam has always been a kind person, with honest opinions and recommendations, always straightforward with any questions or concerns I may have. I recommend this location for all your vehicle services and repair needs.
Today is August 14th and just wanted to say a few words about are experience with Sam & Issam father & son. Wow a great job they did for us on our 2018 chevy Silverado
My son has been going to see Sam for about 3 years and I've put off going because I just take the truck to the chevy dealership. But after today my chevy & Ford will call Rt 66 auto Repair home. So good picking up the chevy today I left the expedition to get the air conditioner fixed. And to only be a couple of miles is even better. Thank you again guys / the whole shop
We appreciate you.
Robert and memory Gonzales
Sam and his team has always done the smog checks on all of my vehicles but I have never had a mechanical problem before today. Unfortunately my a/c went out on my truck. At 10am on Friday I contacted Sam and he was more than happy to assist. I brought my vehicle down and by 3pm I had it back and was able to continue on the trip that I had planned for that afternoon. Sam is the honest, fair, and knowledgeable. His shop is an amazing asset to the community of silverlakes and I am very happy that I am able to support it. A Five star rating is an understatement.
Sam and his team did a great job on my motorhome recently. The exhaust was very loud and my gas mileage was horrible. Come to find out that my exhaust manifold gaskets needed to be replaced and a tuneup was necessary. He got my vehicle back on the road in short time and it is running better than ever. It's nice to have a local repair shop that is honest and reasonable. I highly recommend Route 66 Automotive.
Sam and his amazing crew have done work on both my husband's and my car. They are prompt, honest, and reliable. They also do their best to keep the cost affordable, which we greatly appreciate. Definitely recommend them to anyone who needs work done in the high desert area.
Will never take our cars or truck anywhere else to have work done besides Route 66 Automotive. Everyone here is awesome. They are honest and work fast and don't try to sell you all the extra stuff you don't need. These guys were even able to figure out the issue with our Kia Sorento after Kia had it for over a month on 2 different occasions and 2 other local shops in the desert couldn't figure out what the problem was. Route 66 Auotomotive figured it out in about 30 mins and had it fixed in a couple hours. Thanks Sam and everyone at Route 66 Automotive.
Once again Sam and Issam were great with my GMC Sierra. First it was my AC, and now it was my transmission that went out. Fortunately, I had an extended warranty to cover it. Within a day they had my truck diagnosed and worked with the warranty company to get the part ordered. Once they received the part they had it installed within two days and I had my truck back. I'm glad we have them here in our community!
Sam and Issam are very customer service oriented. They went above and beyond to fix our diesel truck with exhaust issues. I highly recommend them and we will definitely use them again.
Sam provided great service to me. The air conditioning in my 2016 GMC Sierra was acting up so I stopped by with my truck to have a diagnostic done. Within in a hour they discovered the coil had a leak and ordered the part to repair it. By 10 am the next morning my truck's ac was fixed along with an oil change that I had them do while it was there as it was due anyway. I would highly recommend them to anyone!!!
Specifically anyone in Helendale as they are local to us.
I was there to talk with the owner Sam on a non automotive related subject and I watched him charge an elderly lady $0.00 for a failed smog test. He advised her how to get her car to pass and come back in for a retest. What kind of person does this, give free advice and help an elderly lady save money? Sam is the kind of guy!
Always great service. Sam and the other staff are always professional, helpful, explain everything to me. I highly recommend taking your car to get serviced here.
Went for my tire that was leaking air they assured me it was good. Headed to work on bear valley rd just excited freeway my tire was extremely low. Pulled into high desert tire they showed me a huge nail in tire. That could have been real bad
Went in for a nail in my tire and got excellent service. Sam and his team are nice, fast, and professional. Definitely returning back for more services.
Being that I'm originally from LA county, I'm used to auto shops taking forever to even accomplish a simple smog check. Needless to say I was truly surprised when I brought my car here for a smog. The whole process from the time I arrived to the time I payed (considerably less than I would've in LA County) took less than 15 minutes. Would I bring my car back here? Heck yes, I would.
We are so lucky to have an honest auto repair place in our little community. I trust Sam, he as done me right each and very time I have used him. He has even saved me money on a second opinion. Saved me from falling for BS by another company and paying 600.00 for something I didn’t need.
Don’t go here , I had my oil cooler replaced and they didn’t fill coolant or oil after and my 40k truck overheated he even admitted he didn’t test drive it. I saw the problem coming but they are the only shop close to silver lakes Sam the owner is having major growing pains I’m sure he is the only Mecanic there he has his young son helping and a helper who is lost he can’t run a business and be a mechanic, it’s just not safe to bring your car there and if you do all I can say is look around you will see this problem.
I have a 2013 doge avenger that has been giving me intermittent startup issues. I use this car purely to get back and forth from Helendale to Fort Irwin. Sam definitely could have taken advantage of me but he did not. Him and his team has a wealth of knowledge and corrected the issue with my car in a timely manner. I will definitely use his services again. Thank you Sam and Route 66 auto repair!
I called to make a smog check appointment for my mom's car a 91' Toyota last week. They told me to have my mom bring it in this past Tuesday as their machine was ready and calibrated. She went and was turned away. They told her that he can't smog check it since it's registered down the hill. I couldn't believe it so I called him and the owner tried to feed me some mumbo jumbo reason that I can't even explain but main reason was due to where the car is registered and age of car. We took this car to that establishment three years ago and no issue. I do not recommend or will I go there due to his poor professionalism. I'm here in Victorville and they are doing the job. So Route 66 Auto Center lied to me and my family.
This location is a hidden gem within the Silverlakes/ Helendale area. Within a recent first time visit, my check engine light came on and I did not feel comfortable driving it to a repair shop. I had always seen Route 66 Auto Repair, but was unsure of the turnaround for repairs (since we live in a remote area). I must saw that the representatives at the location were wonderful and had my car up and running within the same day! Their customer service was so stellar that they actually came to my home to check my car to run a diagnostics before taking it to the shop. I have never experienced this type of support and I wanted to truly express my appreciation - thank you for the wonderful job!
This is a wonderful business, wonderful people, and I will be loyal to them for as long as they are open. We had an EXPENSIVE, and very unexpected issue come up with our van. Not only were they the best price, (I called everyone within an hour of us), but they were quick, they were understanding and worked with us on getting everything paid and taken care of. 100/10 will use again and have already referred friends and family. I have children so to say I trust a local business is a big deal for me, but I trusted them with my babies only means of transportation and they took care of us.
Dec 2018, driving home from Mammoth... a bit tired after 3 days skiing... radiator hose let go near 395/shadow mtn road. USSA, my ins carrier, got the tow truck out there within 30 minutes and arranged for RT 66 garage to handle repair... This whole experience could have been a nightmare... instead it became such a super positive experience I call USSA back to thank them for hooking me up with such good people. The driver was a hoot, friendly and proud of his community, Helendale, which I'd never heard of and I've been driving 395 for nearly 60 years!
The mechanic was ready to start work as soon as we got there. Not only replacing the hose but properly flushing the system …. friendly, professional and he had a cool shop dog to boot. 30-40 minutes later, after paying the inexpensive bill, I was on my way... my faith in humanity rejuvenated... Thank you Rt. 66 Garage... You're the best.
Called Monday said smog guy be there Wednesday send wife Wednesday said Sam will be there Thursday get appt and no sam told the wife he will be there Friday and his wife Marleen is in the hospital. I call ask for John and all he says is that Sam will be here tomorrow like every call before and hangs up call back and just hangs up bad service doesn’t seem like a reliable Shop.
Reply to below why would I work with you guys after waiting and getting mislead. I understand about the family emergency but Wednesday it could of been explained and for sure after my wife made the appointment for Thursday at least called in the morning so that we didn’t wait around again. When I called the shop today and as for John he said Sam will be here tomorrow and hung up. Call back pick up then hangs up. Called a third time to cancel appointment for Friday and was told he was busy so called a shop in Barstow in and out 15 mins tops great service tired to use a local business but didn’t workout wouldn’t recommend never used with the old owners but the new people there need some training in customer service. Also if you would like me to come in and speak with you after Sam and Marleen are back and recover from the surgery I would be happy to give you all the details of my experience with the shop. Get well soon Marleen and My family will pray for a speedy recovery for you and your family.
Called in to get a quote and some guy name Sam tried to give me a dishonest quote and then when confronted that I got a completely different qoute from a different service manager that was a woman he got mad and told me he's the mechanic the manager and the owner. Maybe I shouldn't bring my car there and that there's nothing they can do for me lol I think hes lying but if he is the owner that is one unprofessional individual that does not care to provide good service! Very poor customer service and rude!
Excellent attitude, excellent work, very accommodating in keeping appointment times, just really good all the way around. Sam is the new owner in the last year and a half, so some previous posts naming Jesse do not apply, as he is the past owner.
A big five star shout out to Rick and his crew at Route 66 auto. Brought my Caddy in with non functioning cooling fans and a vipers nest of wiring troubles from shoddy work done elsewhere to be smogged. It takes an ACE mechanic for work like this, and these guys did an excellent job at a more than reasonable price. I'm glad I live close by here in Silver Lakes, but I'd drive a hundred miles to get my kicks at ROUTE 66!
I love these guys! I won't let anyone else work on my vehicles! Honest, reliable hardworking people. Hard to find a trustworthy mechanic, Rick and Sam are a rare find!
