bad service and hangs up mid call haha what a joke take ur money somewhere else

09/28/2024 21:00:09

This company is horrible Over priced and rude for no reason at all. Ratings say everything about staff and the company 👎 This is how they respond to customers.

Julian

06/27/2024 22:45:59

I needed a differential for my truck & found these guys on Craigslist with the one I needed. I called and made sure they had what I needed and was given a price. I wasn't able to get there for a week but when I did they had my part and the price was the same. Like any place that sells used car parts, the warranty is limited but if it's a good part the warranty doesn't need to last forever just long enough to get it installed and tested. The staff is as helpful and as respectful to you as you are to them. If you need a part for your car and used one will work, give these guys a call. You certainly could do business with a worse outfit but not many that are better than this place.

William Bear

08/02/2018 18:24:17

Admittedly we were skeptical about this business because we read such horrific reviews, which were highly critical of the staff's attitude and integrity. Also, because the company spoke negatively about Craigslist buyers (and WE were Craigslist buyers) in some of their responses to those bad reviews, it made us even more hesitant. On top of that, after we put a deposit on the parts we wanted, we read some reviews claiming there were no refunds on deposits, only store credit. Well, that was bad news for us, if true, because we live 133 miles from this business. Not so convenient to redeem any store credit. But, they said they had the parts we wanted, and because there were also enough good reviews from satisfied customers, we decided to drive over 260 miles round trip to Dan's. This is our experience: the staff, all of them, in the office and in the yard, were friendly, helpful and did not try to sell us anything we didn't want. So, basically, nothing like the nasty descriptions left by several disgruntled folks. Not saying some of those folks didn't have reason to gripe, but it also sounds like many of them had unreasonable expectations. For crying out loud, it's a auto dismantling business, they sell used parts, they can't guarantee the stuff like the local dealership. And they sure aren't charging like the dealership, either. Learn to read the signs and your paperwork and ask questions BEFORE you sign on the dotted line. If you want somebody to grin and play nice while you pay through the nose for the privilege of returning the wrong part you bought, then the used auto parts yard is not for you. Head straight to your local auto parts retailer for some cheap imported knock off that won't fit, or cough up some hefty money for a brand new OEM part, then either way, cough up some more money to have it installed. But, don't blame Dan's, the terms and the risk liability information was available before the purchase.

Bill and Marguerite

10/20/2018 19:31:10

They treated me well today. Got the gas tank I needed and saved hundreds of dollars by buying used. I found them via Craigslist and had no problems. Junior was friendly as we're the Tech's who helped me. I'll go back in the future if I need to.

glen sallee

07/10/2019 19:14:00

Yep i REALLY wish i had read the reviews before purchasing my motor. They lied about pricing and sold the wrong parts and the young Asian Kevin said he didnt care. They were a junk yard and i couldnt do anything about it. So i guess thats why the cash offer seemed so good. Dont ever buy anything from them it seems as though they have good prices when you shop around but they are just crooks and they will find a way to screw you. I confronted the owner Dan about the situation but he didnt seem to care about honoring his sons prices or word... This is the worst experience i have ever had dealing with a business..

Jeremy Feenstra

09/04/2014 09:01:34

Bought a transmission from them in march, great price for the milage on it, took the core back for the warranty. Transmission still running strong. 👍🏻 Great customer service, they even helped me load strap and unload them.

Erick Garcia

05/16/2016 21:22:54

Honestly I've never been here. Went in for a door handle. Turned put they didn't have it but I gave the wrong engine size so it was my fault. Than I ask the guys about an issue with my transmission and they give me a good deal. I went back to drop off my car for the install and one of the guys actually helped me check my car to make sure it was the transmission that was bad on my camry. I must say for my 1st experience the guys were pretty helpful and even directed me to go next door to help me find the door handle that I did need.

Aldo Rodriguez

01/17/2016 07:05:53

EXTREMELY RUDE AND UNPROFESSIONAL STAFF. Called about an old exhaust part and the person who answered said it's $800 (completely unresonable) and told him that part never sells for under $100. He then yelled THEN GO AND BUY IT then hung up.

Ignacio Lavados

04/23/2018 16:42:02

I called over the phone about a gas tank for my truck . Young asian guy said he mostlikely had it there or he would order. When I showed up he lied about having any there at all and said he would have to order it . Then he wanted a $100 dollar deposit and I asked if it wasnt the right one if he would return my money, he said no. His attitude and service was really bad, I will never go there again.

Scott Gutierrez

11/01/2012 19:47:33

They have a part out car listed on CL. The chassis was clean and I could use the structure. I called and asked if they'd sell the shell. The gent replies, "it's stripped, nothings there (goes on about the parts missing)." I said, I understand, will you sell the shell, I just want the shell? He replies again, it's stripped and nothings there. So what are you selling? What's the point of a for sale post if you have nothing to sell? I proceed to say alright, thank you, and they hang up the phone. Rude etiquette. 1 star for: A. advertising things for sale, that you clearly won't sell. B. Being rude; when you work in the public service dept.

GRIP SET

04/03/2019 16:28:08

The individual i talked to was very un-professional and rude. I asked about a specific engine and the individual acted like he didnt care and repeated himself numerous times saying it was sold after i had only said one sentence to him and then i asked about a different engine and the individual again started repeating over and over that it was sold. Very unsatisfied with the lack of professionalism and the rudeness. I will never do business with them and i will make sure all my associates never do business with them either.

billy marble

12/05/2016 18:30:34

The young woman with the bumble bee sunglasses Is way off base on her comments which she is entitled to but so wrong. You have excellent parts and prices !Outstanding. place with a variety car and truck parts ! Outstanding and fare prices !Good

Gustavo Moreno

02/13/2016 09:45:53

This place is a skam and even tho it has been open for a long time i should of paid attention to what the people in the area told me... i purchased a transmission for my truck here that did not work.... they tell me that the mechanic that put the transmission in was the one who made the transmission break down and i was there when he was putting in the transmission.... Bros Auto parts in fontana is a known and well respected place! i trust these mechanics as they are honest and you cant go wrong when observing them work. the transmission was faulty when we bought it and now they refuse to replace it or work with me. THIS PLACE SUCKS!!!

J Bermont

05/12/2014 21:30:18

Drove all the way from Barstow for a piece they didn't have. Got here at 1pm they said the workers were on lunch come back at 2pm they will have the piece I come back at 4pm he says let me go get the piece I'm waiting for 15 minutes he comes back and says they had already sold the piece Saturn he didn't know. Then he gives me a card with a number and says this guy has the piece waiting for me, I call the number and talk to the guy just for him to tell me he doesn't have it either.

Brittney Panik

07/16/2019 23:05:59

!!WARNING!! Dont ever do business here!! These guys are dishonest thieves and have no reputable service. Stay as far away from this place as possible. Might as well take your money and throw it away. They are rude and disrespectful. They lied to me and wasted my time!!!

Christopher Prescott

11/03/2015 00:16:28

**WORNING**DO NOT BUY ANYTHING FROM THIS PLACE .WORNING*very dishonest people the parts are all defective and the warrenty is bunch of BS they find excuse to get out of it . the owner dan kim wont even give you his name. bought engine noise from get go I have to take them to small claim ,wish me luck

HOSSEIN SINAKI

08/09/2016 21:56:27

Real good guys Dan's they hook me up on a radiator and AC condenser very good price man I will be back to spend some more money with them if I need to

Big Stretch

06/05/2021 20:08:27

Don't ever buy from this place go anywhere else ..all the parts they sell are garbage and the warranty is sucks..they do anything to keep money they rude ..no good service at all stay away from this people don't ever go there all they want is ur money and does it they crook...dishonest ...I will report them to business boreou assap I have the time to go to the office ...warning I lost 650 .down drain

frankfrank1214

08/15/2017 19:39:30

really bad service asian gay its a liar they can give me the vin # of one car to verify the miles on the engine that i want to buy -5 star .Dont buy if they can show proof of what they say on engines and transmissions all engines and transmission have 89k miles thats what theysay

Danny Flores

05/30/2015 18:52:26

Called to see if they had a part and they said call back in 10 min so we can check and i did and they said they did .i get to there shop and they bearly checked if it was good and it wasn't it was broken and they guy just says "its broken" and i told him that's why i called twice to make sure and ge replies with dumb look on his face "well its broken"

Omar landin

08/17/2019 00:09:29

Sold us bad transmission, gave us hard time with refund, and very rude staff. Refused to give name of owner. We will not do business with them again.

Elizabeth Lopez

01/12/2019 19:41:50

Great service great prices great people They had a very nice 40/60 front seat for my 2000 F150 for way less than any competitor.

branden abrego

06/24/2020 04:15:33

i order a wheells this morning and i never got it i call tey they told there going to bring to us and never happen i dont recomend this place they lie to you

abel silva

12/17/2019 22:36:16

got hung up on twice in three minutes. Guy told me to take my car to a mechanic and hung up before I could say anything. Helpful at least a little but tho.

Hector Santana

09/15/2015 21:47:01

Save your hard earned money, your valuable time, and save yourself the headaches. NOT WORTH IT,SHOP AT YOUR OWN RISK!!

MAVERICK

04/21/2023 21:19:05

On expensive item they will ask for deposit and if you change your mind they will not give you your deposit but will give you credit for the same amount which you will have to renew every 30 days.

eddie hansen

01/02/2017 18:31:45

Dont waste your time with this people , I just called for information about some parts and they are too rude they don't even know how be polite with costumers , I won't do business with this kind of people

hnusa

02/18/2016 21:37:09

horrible place.. do not buy from these people. They are just scamming you. Will never deal with them again.

Steven Alvarez

02/21/2015 00:00:51

very BAD!!! experience. dont buy from this place. they have really bad customer care.

ISRAEL chavez

04/15/2019 20:50:18

Address:	14985 Whittram Ave, Fontana, CA, United States
Phone:	+1 909-350-2444
Services:	Used auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 67 Reviews
ZIP Code:	92335
Open Hours:	8:00 AM - 5:00 PM
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		9:00 AM - 2:00 PM
Thursday		8:00 AM - 5:00 PM
Wednesday		Closed

Dan's Truck & Auto Dismantling Inc. JunkYard in Fontana (CA)

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