I.have been coming to the facility for years and the experience has been very positive,.I found everyone very professional and helpful. Today, was very different
I pulled up in the available spot behind another car and was approached by a man who immediately raised his voice. He abruptly told me to pull away and wait for.my turn which I did, while explaining there was no one that guided the traffic. He then to came to my car and once again raised his voice, I asked him not to(my child is on the spectrum and will exhibit adverse response). I was told I am not welcome and to leave. When I called back, the same person spoke with me (I understand the manager), he once again raised his voice and told me how wrong I was while I did try to provide him with insight in the efforts to rectify the misunderstanding and deescalate him
He hung up on me. This is very unfortunate event and I'll be further following up with the owner, the situation has escalated due to the manager's inability to remain composed, collaborative, active listener,and professional.
A great place clean plenty of helpful employees that help dump into containers and drag them to scale. This really helps people that have problems it also keeps things moving faster. I've been going for many years and it's always been consistent
Absolutely had a fantastic experience with DC Metals & Recycling! This was my first time using their services, and I couldn't be more pleased. Michael was incredibly helpful, guiding me through the entire process effortlessly. He made everything so easy to understand and even assisted me with loading the baskets, which was a huge help. The staff is friendly and professional, making you feel welcome from the moment you arrive. Highly recommend them for anyone looking to recycle! Five stars all the way!
Does not matter if they are BBB certified. Fast efficient service, courteous employees, and excellent prices on redemption items. Not necessary to go any other place in the area when recycling.
Staff is always friendly at this location. They run as efficiently as they can.
This place gets good traffic to it so plan accordingly.
Also be aware of lunch hours. They are posted but just be sure to give a little time after lunch for the traffic to die down.
I recently visited this recycling center to drop off a variety of items, including electronics and plastic. The process was seamless and efficient, with staff helping me sort everything properly. The service was incredibly fast, and the center offered excellent value by accepting a wide range of materials. The staff was friendly, and the prices for certain items were very reasonable. I felt good knowing that my recyclables were being properly processed, making it a positive and rewarding experience. I highly recommend this center for anyone looking to recycle responsibly.
Tried to sell copper but I needed a paystub or business card. The staff there were rude and snarky, instead of explaining the situation properly. I understand a business needs to be run a certain way, but there shouldn't be nasty attitude towards people! Very rude and unprofessional. I need to think about this...
For years I've always gone to DC Metals & Recycling for all my recycling needs. Mostly plastic bottles, aluminum cans, and nonferrous metals. They are the best, most honest, professional, recycling place in the Sacramento area, bar none. Best customer service, also!
BEST Place to bring recycle bottles!!! I always bring 2 bags and of recycle cans. Other places gave me $9 to $12. This place game me $22. So this place pays much better than others!!! $$$
I've done business with DC Metals for years and years, being from the area. I now live in Roseville. I bring my now 13yr son to recycle his cans and bottles about once a month. It's a great opportunity to grab some fries and a shake from Bolwinkles when we're close to this side of town.
It's hardly worth it dollars and cents wise to drive past a half a dozen recycles to get to DC, but spending a little longer in the truck with just me and the boy, is the reason I do it.
I make my son crush the cans, so there is some effort put into it. I know it pays the same and it may seem like useless waste of energy but that's what I do. I teach my son to tip the guys if they help sort with him. Most of the time they are pre sorted. Never the less what ever amount of singles are in the payout is what he tips, usually 2-4 bucks. I make him do it all start to finish, and why not, he keeps the money.
As of late the customer service has been not up to the standard we're accustomed to. There is isn't always a guy to help which is no big deal. My son just doesn't tip in that case.
The lesson my son learned today was about customer service and free market economics.
A guy I hadn't seen before was enforcing company policy or the law of not accepting 4 large crystal geyser bottles that didn't have labels on them. Mind you there were about the same amount of the same bottles with labels on them in the can. Not a issue. My son pulled out the non label ones and throws them away. The guy insists we take them with us.
My son looks at me like....I don't get it. I explain that this is their business and they can run it how they please. He says "Why do we come here? Can we go to another place?" I told him it's a habit and have had good experiences in the past. And yes, they are your cans, to do as you please. He went and grabbed the cages of cans and bottles off the scale and emptied them into my truck. We took them around the corner to JL Recycling. Super packed with people but moved quickly. Super friendly people. Total payout was $24 and change. My kid tipped the guys 3 bucks.
I'm sure we'll make it back to DC Metals at some point. However JL Recycling has our business for now.
Rude management and horrible customer service. I went in this morning 5-11-2024 at 10:15am to recycle my aluminum cans and the manager with a missing tooth and slicked back hair was extremely rude and hostile as well as his under worker. They cursed at me and my wife, they were also very racist to my wife who is a black woman. I had been a loyal customer for 21 years and now I will never return to this facility for any reason. I will never recommend this facility to anyone I know for business.
Hello, I was just in DC metals a moment ago and was helped out by a gentleman. I want to pay him only a two dollar tip. And he gave me one dollar back and asked me to bless someone else less fortunate than us both and told me”god bless you! And these small acts of kindness and humanity are what we all need. It made my day. And I do always try to pay it forward and I did again today. I just wanted to say thank you sir! It’s a great feeling to see someone with a kind heart! 💜
Never had a problem. If it seems like there is, it is usually because I didn't have a good day hunting cans and had to walk further.
Is what it is.
Most importantly,
They are always friendly and courteous.
This place is truly the most organized place I have seen.The people are friendly, helpful to everyone, Honest, Good prices! I NEVER leave there feeling like I just got taken for a fool or like I just got robbed. That has been consistent since day 1. 3 years ago. I recommend this place to everyone!!!
Been going there 20 plus years it has always been an awesome Place but for the last couple times I went there I moved 15 miles from there and still continue to bring them business drove by tons of recycle places along the way just to go there but I will never go there ever again the disrespectful manager and employees from the time I got there to the time I left just because they thought I had over 100 lb of aluminum cans or plastic bottles when I didn't I've been going there for years and sorting my recycles out don't need no help by them I bring my own help and the manager came up to me and said I talked to you last time about sorting your recycles here and I asked him what seems to be the problem I'm out of the way I have my own help and you never talk to me before because other than that I would have went somewhere else and other people there were sorting out just as much recycles as me I think they were discriminating me and I don't appreciate it and I will never go back there ever again capital City Recycle was the best
First timer to this place. Can't speak on pricing as I didn't shop around. But, turning in plastic bottles and aluminum cans was a smooth experience. The place was organized, clean, and helpful staff. Will be going back once I get a full load again.
DONT GO HERE. Lowest prices in town. And NOT in a good way. I felt robbed. I have gone to many recyclers in the Sacramento rea. This is the first one to put a 3 day hold on payment for aluminum. I would say I'm never going back but they still haven't paid me. There website is also misleading. I went here because of information provided on the website. Ounce they had my recycling I was told something completely different. I told them I wanted my aluminum back. But they wouldn't give it to me.
This is one of the best places I have ever recycled! Location - I finally figured out that u can see the bldg. If you Look for the very large red bullseye on the roof of the building located on the left hand side of 28th Street and Elkhorn Blvd. If you are driving from Watt avenue towards Rio Linda HS (as an example). Best set up and customer service I have experienced recycling!!! I really appreciate that the workers walk up to you and will assist you in removing your recycling bags and separating glass, cans and plastics. Always really quick in and out service. Highly recommend!!!
These guys are always paying well and have great customer service! I was there 3 times today turning in cans and bottles and was in and out within 10 mins each visit. 100% recommended.
They will underpay. Not a great place to go. The location is fairly decent and staff are great, with a couple exceptions. The whole feel of the place doesn't make you feel welcomed though. It seems like you are a source of cheap materials.
I love this place. The guys are super helpful. They'll see me coming and know what my needs are ( large bins for glass and cardboard and they let me park away from the residential customers out in a gravel lot, so they can reach me with the forklift. Awesome company!
The staff is extremely helpful and very cordial. I drive past three recycling centers in my neighborhood to come to this one, and leave the staff at tip because they are so helpful. Most recycling centers demand I show up with all of my goods separated and sorted. These guys do it for you. Class Act!
Quick and easy. They have large baskets to dump your bags into and if they can all the attendanta will try to help you get in and out as quick as possible. Might come off a bit rude,but i assure you they just want to get as many customers as possible. I dont recall them ever not being busy.
I own JunkBeast Junk Removal and Hauling services and this is where we recycle our metals. Their property has room for my giant trailers to park and can take a large amount of metals.
Friendly helpful staff. Super fast in and out with a full load everytime. Pays way more than smaller places. 5 stars all around. Ladies at the counter are very nice as well. Only place I’ll go it’s not too far off i80
My daughter introduced to me to this place and have gone back ever since. Why???.....We have never had to wait, friendly/fast staff, we don't have to presort ourselves, and my favorite part...they pay cash on the spot, instead of giving you a receipt that you have to go into a grocery store to receive the funds Going there again today! Bit of a drive, but there is nothing like it in Rocklin.
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