Raceway Nissan JunkYard in Riverside (CA)

I purchased my car here around august of this year! Only reason i came to this dealership was because of the advertised mercedes we saw online. Keep in mind, we live 2 hours away!! When we got to the dealership, car looked and seemed just fine. Everything went well during the paper work process and we were assured car was in PERFECT condition and that they had completed the multi point inspection on it. We were given a story that it had one previous owner who took great care of the car. Which convinced us even more on the purchase. When we got home, we noticed the moonroof was slanted. We took the car back to them to try to get it fixed. I was carless for 2-3 weeks !!! And still had to make my first payment without the car in my hands. Chris, one of the managers there was the one helping us with this process. When we went the first time to pick it up, the passenger side airbag was out of the panel and the moonroof had a terrible whistle. We had to leave it again. Ever since, the car has been a NIGHTMARE! Chris completely wiped his hands clean of this and basically told us to figure it out ourselves. Honestly, do your research before buying here ! I would not recommend it! If you can go elsewhere, do so!! Because they will sell you a car and lie to you and tell you everything is fine with it.

Raceway , I am a repeat customer. I purchased my first frontier in 2014 and truly enjoyed this truck. My granddaughters are getting older and I needed more room , now i am truly enjoying my 2023 crew cab . and a big shout out to , Pete Acevedo for making things go smoothly .

I normally do not write reviews but this place is absolutely horrible. Their service department should be ashamed of how they treat customers. Pedro was condescending, rude, and didn’t even bother to have the correct information. He pulled out my manual from my car and started reading it to me. Once he left, I dealt with Liseth who was equally as unpleasant but without the condescending attitude at first. Until she called me and started to repeatedly explain what a tire rotation was as if I was a child. When I walked in to pick up my car she was actually reading another review about how terrible their customer service is and I could not agree more. They have signs claiming there is new management and new attitude but it sounds like their attitude may be thing that still needs service.

I went earlier today to receive a free oil change + free car wash + free vehicle inspection that was personally offered to me by one of the workers here at Raceway Nissan. I confirmed that I was indeed receiving the free wash + oil change + inspection that was offered and they did text me yes. However, when I went to drop off my truck at 10:45am (the time of my supposed appointment), They said that I did NOT qualify for either things. I then told them about the text messages that I received from Rebecca about seeing my truck for oil changes and car wash and the inspection. The text messages clearly stated saying I was selected to receive those complimentary things. I then got the appointment confirmed to see Liseth Perez to get my free oil change + car wash + inspection. When I got there, It was a lady that was working the service lines, she had then told me that it was a ACCIDENT that they did NOT MEAN TO send me those text messages. I then asked for a manager and the lady told me that on Saturday there are NO managers. Absolutely ABSURD. I then asked her then why did I receive these messages confirming it was me that could get a complimentary oil change + car wash+ inspection, and the lady ended up changing her opinion and said she would honour the text messages, but that my truck would have to be left at the dealership ALL DAY because they were busy. This is unacceptable as my appointment was at 10:45am. They even have a new huge sign that reads, “New Management, New attitude”. I never realized the new attitude was extremely unorganized & unprofessional.

This is the most poorly run car dealership I've ever been to. The experience buying the vehicle was awful and now that I've sold that vehicle and bought something much better from a real dealership Raceway Nissan has decided to stop returning emails, calls and texts about money owed to me for canceled gap insurance and a canceled extended warranty. Then when they decide to call me back, it's not even regarding the money they owe me, its a salesman trying to sell me another car. Absolutely unreal. It seems the only route left to go is litigation so my lawyer will take this over from here. Beware of this dealership. If I could give negative stars I would. Horrific management.

STAY AWAY FROM RACEWAY NISSAN SERVICE DEPARTMENT!!!! This service department should be ashamed of how they treat customers.. I’ve been coming here for 10+ years to purchase 4 cars, and always go here to get my oil changes done, but no more, 3 months ago I went in on Saturday morning, the service writer Liseth Perez did NOT want to honor a coupon I had received in the mail, she said they don’t do oil changes that low anymore, after trying for 20-30 mins, she called for my car to be brought back to me so I had to leave… This happened again two weeks ago, my husband went in on a Thursday, service manager said oil change will be $30, so we went back two days later on a Saturday morning, again, Liseth was there and said there was no way an oil change will de done for that price, I asked for the manager since he would remember he gave us that price, she said he was off and gave me the general office number, again called for my car to be brought to me from the techs, I left to a different place. Yet I keep getting calls from this place saying they have a promotion for oil change for my specific car $30!! Like why and how if Liseth doesn’t want to honor it. I only continue to go here because it’s the closest to home but no more! I will not deal with unnecessary attitude from this place anymore.

== STAY AWAY from Raceway Nissan!! == BEWARE Bait and Switch == Cameron (Sales Director/Manager) will agree and finalize a price on phone and email to lure you to the dealership. I was promised that vehicle will be ready for quick paperwork. Oh Boy!! All this was DECEPTION!! When you reach at dealer, Boss who you talk and agree in phone and in writing, is not available. New salesperson is assigned to assist and waste your time. Snake oil salesman!! Buy this. Buy that. WHAT happened to agreed deal in writing with desk manager, which i did to save time and speed-up the process. New Sales Manager don't care for your deal. What Deal!! And so called boss whom you were talking in last few days, didn't show-up and/or has courtesy to pick the phone. Cameron the so called boss was there in building to watch the drama from distance. It's all B.S. bait and switch game. I was played. but please be careful from these unprofessional snake oil salesman!! No ethics!! Please save your time and peace of mind!! STAY AWAY. Irony, Dealer put a banner "Under New Management and New Attitude"!! What a joke!! I think, sales staff must take ethical and morality classes. Sorry to say, I wasted whole day and 5 hours in commute (150 miles) from LA to Riverside!! Still waiting for Apologies!! NEVER AGAIN!! STAY AWAY!!

A very big shoutout to Nick, Oscar, and Charlie for working with me and getting me into a better vehicle. I LOVE my brand new Nissan Rogue. They went out of their way to make sure I left with a car because it’s what I wanted and my goal was NOT to leave empty handed. They will all literally work with you to get your car and go out of their way to help you. I appreciate you Nick for going to bat for me. You mad lit. Thanks to you all, really.

The corrupt service department added 3,000 MORE MILES to my car just to get it out of warranty. I came in with 34K and they tampered with it to bring it up to 37K. How does my odometer go up 3,000 miles in a matter of minutes?! My 2022 nissan Sentra battery died. It kept saying system malfunction so i took a photo of my dashboard and my mileage read 34,162 (still under warranty) i have photo evidence of this and my car sat there until the tow truck came. I got it towed the 5 miles to the dealership thinking ok great it’s still under warranty so whatever the issue is it’ll be paid for. My car gets dropped off and the service advisor liseth calls me and says that my car is no longer under warranty and a battery will be $375. She tells me that my odometer is reading 37,361 ! I told her she’s incorrect and that my miles are only at 34K. I come up here to speak with the manager Marcos to show proof of that and he doesn’t know how this could’ve happened. So now my car is out of warranty and we know these stupid Nissans are expensive to maintain. The manager offered to give me a free battery and of course he would since I’m sure his people are the ones who messed with my mileage so that i can be out of warranty. I also got a text from the sales department to sell my car since it’s high mileage right now 😒 this place put 3,000 miles on my car in a matter of minutes and no one knows what happened. How does my car mileage jump over 3,000 after it’s dropped off?! They tampered with it and then offered me a free battery when they got caught.

I am writing to express my frustration with the dishonest practices I encountered at Raceway Nissan. After finding a truck online, I reached out to Sales Manager Ryan Sanchez, informing him that I am a serious buyer with an 825 credit score, prepared to make a substantial down payment and finance the rest. I requested an out-the-door price for the vehicle, but was told they do not provide that information over the phone and insisted I visit in person. During our conversation, Ryan mentioned an additional $1,800 fee, which included $400 for nitrogen in the tires and other questionable charges. Despite my willingness to pay the full listed price plus taxes and registration, I was unable to obtain a clear out-the-door price after two days of attempts. I then contacted Sales

I am not someone who writes negative reviews so I’m going to start this with a compliment. Yvette is a real straight shooter and I appreciate her honesty. She was maybe the only person I interacted with that had my best interests in mind. I brought my Versa in a few months back because I needed an oil change and my car was just not running great in the mornings when I started it, I had an inkling it was spark plug related but knew it could maybe be the transmission as I know so many people who have had issues with Nissan transmissions. So I asked them to check on that/run a diagnosis while I was there. The engine didn’t have any codes come up so they told me the transmission was fine. But they had me replace my brakes, a drive belt, and they fixed something with my EFI while I was there. All told it was over 2 grand in repairs, nothing to do with the transmission, for a car that was probably only worth about that much if I tried to resell it. But, I asked Pedro if he would do the work if it was his car/was it even worth it considering what the car is worth and he said he would, again, did not say the transmission was shot and would need to be replaced. So, I trusted him and put the 2 grand into my car thinking that maybe something they did would fix the rough idle I was feeling in the morning and I could get more life out of my car. Nope. The car got progressively worse until I took it in just this past weekend and they told me I need to replace the transmission. Almost 6000 dollars. For a car not even worth the 2 grand I had just put into it. Another brutal detail is that when I took it in this time, they updated the software to get a better diagnosis on the transmission (why that wasn’t done the first time I do not know!) and the check engine light came on. So I ultimately had to trade in a car (not to Nissan, ended up going with a different dealer) with a check engine light on which cost me even more money. Nightmare experience. I’m not trying to hurt a business but I was really taken advantage of and it wasn’t cool. Save your money and go somewhere else.

Diego is very helpful and answers any questions you have . He helped me find my dream car within my budget :)

Just left after wanting to buy a used car at it advertised price on line with my 79 year old mother. They said there were add ons of 2300 dollars above the advertised price which I know were factory installed. She needed a car so we agreed to the price. Finance did not approve the sale because we were paying cash and not financing. How is this legal? False advertisement. Banner says under new management with new attitude 😂 what a bunch of BS Will never spend another dime at this place

I went to RaceWay Nissan last week. My intention was to buy a used vehicle because it was time for me to upgrade. I worked with Cameron Diebolt and Ryan Sanchez, both of them were great! This was the best car purchasing experience I have ever had they were attentive, caring and sincere and never once did I feel pushed into buying the brand new Nissan Rogue SV that I drove off the lot with. I haven't had a new car in 24 years and I feel like a million bucks in it. I highly recommend anyone wanting to have a good experience and not feel as though they're being strong armed to go take the drive and meet with Cameron and Ryan because they made this a wonderful experience for me.

I got a honda last year with raceway nissan, the finance manager told me that in order to get the car the finance company which was capital one was requiring me to get an extended warranty, this warranty was about 5000 dollars and they said the warranty was needed because the bank feels better when someone buys a used car and they have a warranty. Because if something happens to the car there's less risk that the buyer will stop making payments on the car. And I came to find out TYING the price of the vehicle to the their products is illegal. I would like to know who to talk to about this problem

Pedro Perez was an absolute nightmare. I tell him that I'm there for the oil change special that comes with a tire rotation and that I also wanted to check out one of the sensors that flickered randomly. I explained to him that this problem happened the last time right before my car cut off in the middle of the freeway and I was afraid it was going to happen again. Guess what this guy tells me... He asks me about my mileage and I tell him 38 thousand miles. He said "You need the 30k second maintenance for your car. It will fix that issue." It takes everything in me not to laugh in this guy's face. So I say " You're telling me that the maintenance package that is made to maintenance the vehicle that is two years old is going to fix an ELECTRICAL PROBLEM?" 🤕 So I just decline the service and he then tells me to pop my hood.. I'm confused. He goes right for my air filter :/ I'm looking at him looking at the air filter that really doesn't look to be dirty at all. He places it back and I'm assuming he's thinking the same thing because he didn't say a word. Otherwise that probably would have been his "IN" to reiterate that I needed 30k maintenance on the car. After that I ask him if he has a shuttle service so I can get a ride home. He says "We don't give rides for oil changes." In my head I'm thinking..uh you just quoted me 2 hours, so I'm just stuck here in hot as hell riverside for 2 hours instead of my AC filled living room. Cool. So I just say forget it. I'll do it another day (not here obviously) because we don't have a ride home.

I take my 2014 Nissan Altima to this dealership for oil change and they charged me $92.13 plus %3 credit card surcharge total $94.89. This is Nissan dealership not luxury car dealership.. advisor Pedro Perez said everybody pay that much now. Transaction date is 07/08/2024. Also another time I went there for oil chance they take out cabin air filter to see if it needs to be change and they didn’t put it back in instead they left it on passenger seat. I just want to let people know these stuff. It is better to go somewhere else because this dealership is not the place you want trust for your car and spend your money.

Shadiest car sale place.. bought a Chrysler 300S 2021 got tricked into a "3 year gap" by Ricardo in the sales department. My timing belt went bad now trying to get it resolved they have stopped picking up my calls I get "transferred" to Ricardo but the call always drops it's a mess and very unprofessional.

We recently purchased a vehicle from the sales team at Raceway Nissan in Riverside: including Cameron Diebolt and Daniel Macias. I couldn't be happier with their quality of service and the deal we received on our purchase. They treated us with respect and were fast and efficient with completing the paperwork for that purchase. I really like these guys and will do business with them in the future as need for another vehicle arises. A big thumbs up.

I visited and called several dealers in the area and out of the area and Raceway Nissan treated me with respect, allowed me to be picky be myself ask a million questions and took care of everything I asked for. They made what can be a stressful experience into a happy and easy purchase. From my sales person Gabriel to the finance team and the management, everyone was amazing and when it is time for me to replace my Nissan frontier I will be coming back for sure.

This place is run by a bunch of amateurs. We drove two hours because they had a specific car that we wanted. After I negotiated the deal over the phone, we arrived and they changed the pricing on the car and everything. I had never seen anything so unprofessional. The sales person I was assigned was not helpful at all. I had not dealt with her during the negotiation over the phone so I don't even know what purposed they served. Anyway, they agreed to take my trade in, but did not sell me the car for what they had originally agreed on! Also, the car only had a valet key and they could not find the two fobs that went with the car. I reluctantly bought the car even though I should have walked out of that dealership and never looked back. It took over 3 months for them to get the keys and have the car re keyed with the new locks. During that time, there were several staffing changes--both management and sales. Some times I would call to get an eta on the keys and no one would even know what was going on or act like they couldn't help me! It was one of the most frustrating car buying experiences of my life. The car finally had keys 3 1/2 months after this nightmare started. Fast forward, I still have the car, and am happy with it. They called and asked if they could buy the car because they were looking for low mileage trade ins. After I answered a slew of questions about the car, the guy ghosted me, and didn't call me back. It's like, why put that much energy into finding out about my car, with questions you all should have known since I bought it at your dealership, just to ghost me. Don't do business with these people. It will be one of the most aggravating experiences of your life.

Don’t buy in this place . They qualify you and after 2 weeks they send you a letter to return the car ,the financial company canceled the loan, I come and they tell me ,that everything is fine that it was one of many financial companies and the next week they tell me, that I have to come again because the PAYMENT WILL BE MORE AND THE INTEREST ALSO .....FTS

Very professional Yvette is a pleasure to deal with I definitely recommend coming to this dealership thank you 😎

Service at the parts department was great but they didn't have the part I needed . I went to a nearby auto parts store and got my part for half the cost .

Went it to check out a 2019 Nissan leaf SL model with 15800 miles on it and they didn't want to work on price with me at all in fact they bummed up the price 3k for dealer add ons that they did not even pay to have done because that's how they received it from the orginal owner. walked in looking to pay under 27891 for price of said car and they show me 30100 for protection package and nitro filled tires that's all before taxes. This place is a joke and what you call a real stealer-ship rather than a dealership. If you read the fine print of where I pointed 👈 on the picture they put price is excluding add ons dealership may tac on to vehicle.

I called to see if a vehicle was available. The sales person said yes and I scheduled an appointment for the next morning. I told him it was important to verify it because I had to drive one hour to get there. When I arrived for my appointment, the sales person met me and said the vehicle had a blown transmission. Are you kidding me? Thanks for wasting two hours of my time.

DONT BUY USED CAR FROM HERE!!WE ARE SO FRUSTRATED!WE BOUGHT CHRYSLER VOYAGER 2020 last May 2022, TECHNICALLY SPEAKING THE CAR IS ONLY 2 YEARS OLD, AND TODAY 2024, ALOT OF PROBLEMS OCCUR!!WE NEED NOW TO REPLACE THE CATALYTIC, COOLANT IS DRAINING, OIL COOLANT ASSEMBLY ALREADY REPLACED, BUT STILL COOLANT IS DRAINING FOR LESS THAN 2weeks.STOP/START IS NOT WORKING, THE CAR IS NOW NOT STARTING, BOTH BATTERIES REPLACED, ALTERNATOR REPLACED, FUSED REPLACED, STARTER REPLACED, AND SAME PROBLEMS OCCUR..WE ALREADY SPENT $5,000 for the REPAIRS AND STILL GIVING US NIGHTMARE!!THEY SAID THAT OUR VAN IS NO LONGER UNDER WARRANTY, and THEY CANT DO ANYTHING ABOUT IT!!!WE STILL HAVE 4 REMAINING YEARS TO PAY THAT GARBAGE VAN IN THE BANK AND IT’S SO DEPRESSING!!!WE CAN’T DO ANYTHING!!!IT IS SO UNFAIR THAT THEY GAVE US A PRICE, WE ARE WILLING TO PAY, WE ARE ACTUALLY PAYING ON TIME BUT WHY DO THEY NEED TO SELL LIKE THIS GARBAGE CAR!!!!