This rating is based on customer reviews, inventory size, pricing, and service quality
Across the latest reviews, sentiment is overwhelmingly positive: 98/100. In Perris, CA, West Tow Inc. earns praise for rapid response, professional and courteous drivers, careful vehicle handling (even luxury cars), clear dispatcher updates, and a strong safety focus. Wait times are typically short and service consistent; many would recommend. Pricing is rarely detailed (often via insurance), so transparency there is unclear. If you’re comparing junkyards, note these remarks cover towing only—no insight on parts selection, yard organization, or ease of finding parts.
I was assigned to West Tow Company after another company had been out and couldn’t jump my car nor did they have a battery available. West tow employee came out quickly and jumped the auxiliary battery on my electric car so it could be towed. He was so professional and nice that I cannot say enough about him. I rode with him as he took me to the auto shop and made sure I was taken care of. I would absolutely recommend this company and this employee should be recognized. I will tell others about this company. Thank you.
Fantastic from the woman who dispatched the call and the tow truck driver that arrived. Informative, great customer service all around. Car trouble always sucks and the driver relieved stress vs adding to it!
All positive
Tesla sent this company to pick up my dead car from my home garage to tow to Tesla. I didn't get the drivers name but as soon as he saw it was in the garage he said he wouldn't be able to retrieve it inside the garage. I asked him if we could jump it and see if we can pull it out. He said sure and from that point he did everything possible to jump my car keep it on long enough to get it on his truck. Even showed me a few things on the tesla screen I had no clue of. Sorry I didnt get your name but Thank you for your great customer service
West Tow arrived quickly, expertly loaded my car in bad weather and delivered it efficiently to the shop. The car arrived safely. Quick and professional.. Very happy with the service. Thank you.
West Tow was great! i had my vehicle in the garage and for some reason my garage wasn’t opening. The driver helped get my garage door open and was very helpful towing my car. The process was so fast and easy thank you, highly recommend!
Had a great experience after getting a flat tire. The technician. Marcos, arrived quickly, was very professional, and got me safely back on the road in no time. Super friendly and reassuring during a stressful moment. I really appreciated the clear communication and efficiency. Thank you for the excellent service!
Tracy was the tow driver who arrived four minutes earlier than AAA said he would which was a plus being that it was Super Bowl Sunday. My car is a luxury vehicle so it had to go on a flatbed. The battery was dead so it was never t able to go into neutral. He had to charge the battery. Let’s just say this wasn’t a simple tow. He was professional and briefed me on every part of the complicated process.
Fast and friendly. Was very careful loading my vehicle. Would definitely use them again and I would also highly recommend this company if you are in need of a tow truck.
The entire team was very responsive. Gene, the dispatcher, was super nice and helpful, and they arrived at my place within 20 minutes of my call. Great service all around.
Very quick, efficient & professional service once he arrived. Polite, courteous, suggested I get a new battery & made sure we drove away safely. Unfortunately I don’t remember his name. I will definitely call them for service again.
By far the BEST service, the technician was very fast and extremely knowledgeable. In A Situation where you get a flat tire on a busy street.It's really nice and comforting to have somebody calm you down and let you know everything's going to be okay, that's exactly what this technician did. This was by far the best service I have ever got from any tow company... definitely recommend this company.
My goodness the gentleman was so nice outgoing friendly verify the address for delivery. He wasn’t trying to speed to the location. The driving was so smooth. The conversation was great. I do not utilize tow truck services very often, but if I were to raid it on a scale of one to 10 it would be like a 97. It was incredible. Even on the drop off he confirmed which way I wanted the vehicle to face asked if I had any questions it was more than ideal. I felt very lucky in my car was 36 miles from my home. There was zero complaints. I really appreciate the fact that there are people out there like this gentleman to help out.
Driver was on time and super sweet. He allowed me to take photos and was very patient. As far as price goes for the tow, it was thru Geico due to an accident that the car was in, so it was covered through our insurance company
The driver was on time very, very kind, very polite and professional, and he gave me an authentic handshake and he made great eye contact. He was very very good. I was very very well pleased with the service your highest rating of stars as a five if I could, I will give a 10 thank you very very much. Keep on doing what you’re doing.
Unfortunately, I did not get his name, but the individual who assisted me has an exceptional attitude. He was efficient, friendly, and very knowledgeable. I was extremely satisfied with the service he provided.
After an accident, Geico sent West Tow out to get me. From the dispatcher to the drivers they were all so nice and made me feel comfortable. They got my truck where it needed to go twice with no issues. Def would recommend yall! Thank you!
Driver was very kind and understanding. He postponed his lunch to help me. He also made sure things were in order before leaving.. Thank you to him again for helping me
My driver did great on my service call. Came prompt and did a job that another tow company was unable to do. I broke a CV Axle on my M6 and these guys got my car to its destination without any issues! Thanks!
James V. was incredibly helpful, professional, and fast. He even took a moment to show my little ones how the tow truck works, which absolutely made their day. My boys are fascinated with cars and tow trucks, and James turned our car dilemma into a fun and memorable experience for them. Truly above and beyond!
The driver was experienced, kind and respectful who made me feel safe. My daughter and I got a flat tire late at night and we rode with him in his truck. Thank you for your service !
Excellent. The driver Jean was a blessing. Breaking down is stressful enough but this driver was professional and very positive and polite. It made this stressful situation NOT SO BAD.
I am so appreciative of the professionalism I got to experience yesterday evening. The driver had great customer service and he sure made his job look so easy getting into such a tight spot off a very busy road to load our car up to tow it! Thank you so much, I hope people see how amazing you are in what you do.
The gentlemen that came to help me was so kind and generous. He made the very stressful situation so much better for my children and I! The customer service I experienced, even with the dispatcher, was great. Everyone was so nice! Will use again.
I recently had the opportunity to use west towing inc for roadside assistance, and I was thoroughly impressed with the level of service provided. From the initial call to the completion of the tow, the entire process was handled with professionalism, efficiency, and genuine care.
The dispatcher was courteous and responsive, clearly explaining the estimated arrival time and what to expect. The tow truck arrived promptly, and Gene was friendly, knowledgeable, and respectful of my vehicle. He took extra care to ensure that the car was securely loaded and safely transported to my requested destination.
Go stuck on the side of the freeway on my way to work. Called these guys and they got me in less than 30 minutes. Gene was great and very friendly. We chatted the whole way to the destination… which was home. But he was very friendly, prompt, and helpful. This may be my new go-to tow company… hopefully I won’t need them too much though.
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