Palms to Pines Towing in
Palm Desert (CA)

All I have to say is if you call these guys I hope you get James M. He is very knowledgeable helpful and a great guy. And I truly pray he and his family get all of Gods favor and blessings and more than they could ever ask for. I know a good person when I meet them and palms to lines is more than blessed to have someone like that on their team. I’m positive he makes the people who work around him better.

Called AAA my car had broke down in the middle of a street.Nathan from Palms to Pines came to my rescue.Excellent service.!!! Highly recommend.

My experience with Palms to Pines was mixed. The technician who came out was professional (Brent) and tried their best, but the customer service over the phone was frustrating. The woman I spoke with seemed impatient and insensitive to my situation, almost like she just wanted to move on to the next caller. I had planned my whole day around this towing with work, so the LACK of clear communication and follow-up (including no voicemail) made things more stressful than they needed to be. I had calls from two spam numbers however never had any call go through my phone is a business cell line so shouldn’t have had an issue getting through or leaving a voicemail. Being in business is keeping calm and collective and I felt they were overwhelmed and did not properly see my frustrations nor acknowledge them. Also, I have a shared AAA membership, if your in route they will reroute to make you wait LONG HOURS until they are ready within 5 minutes of you being present. the woman on the phone said, even past the time of arrival and no follow up I called, stating I have another job to go to that my partner would be there in 10 minutes and refused to wait after waiting all day for their call. That said, I would still consider using them again because the field tech was helpful, and maybe the office was just overwhelmed or dealing with too many customers. I just HOPE the next time, the communication FEELS more respectful and Considerate and better follow-ups to give me a better indication. Also, the woman hung up, heard someone on the other side mur-mur instead of keeping it professional cancelled the call after the 3rd time coming out, second one they didn’t have the proper wheel bearing to prop up the vehicle. The entire experience had my heart racing for the customer service as I’ve used them for many years never had an issue, if they want me to take this down or re-review they should call me back and apologize for the way it was handled. Until then I recommend going to Mohawk or Arco.

I rarely review. I don't like to review. I had to review this time. I've never experienced anything like this. The lack of service and my experience was so bad that it put me in an unsafe position, which was not deserved. I had a flat tire and called AAA for putting on my spare. The spare is undermounted and I've never needed to use it so I didn't know how the removal of the spare worked or where my truck-specific tools were located. When the P2P guy showed up, he said that he couldn't help me if I didn't "have tools". He said I needed to be towed but couldn't call his own people to do that and left. After he left, I found the tools within 5 minutes after looking at my users manual - very easy, and they were found quickly, no thanks to the P2P driver. Since I was told to call AAA again to start the process over, I told AAA how unhelpful the P2P guy was and asked that they get another truck to now put on my spare. I then got a call from P2P who said "my driver said that you didn't have tools". I told him that I found them and the P2P caller repeated that his guy said that I didn't have tools. I simply said, not wanting to be combative, "that's ok, he can say that".....then the P2P person on the phone HUNG UP ON ME AND CANCELLED MY SERVICE! I'm now 2 hours into the ordeal. It was now dark and unsafe, but I waited another hour and a half for E&C towing, and a guy named Junior arrived and was super polite, and helped me. 4 hours after my first call to AAA, Junior and E&C came to the rescue - Junior was so nice and helpful! P2P was not helpful in any form, hung up on me and cancelled my service. I was not rude and did not raise my voice. I just didn't agree with "his guy" who claimed that I said that I didn't have tools. For a service business like helping people who are in a bad spot, I could not believe that happened. This story deserved to be told, it was so egregious. Actually unsafe and scary too, sitting in the dark after they cancelled me! I lived through it but will never forget that experience. Be careful dealing with P2P, I say.

Awesome! Fast and helped me out when I was in an auto accident, the driver calmed me down as I was frantic about what to do. I had my vehicle taken to the tow yard, where they helped me release it to my insurance. When I was there they were nice and respectful. As I read thru other reviews it appears negative reviews are from those that broke the law and are being held accountable, funny how that goes. These guys get a bad wrap for dealing with those kind of law breaking people. Nothing but respect for this company and staff, clean trucks, nice office and helpful all the way from the accident scene to the vehicle release.

Retrieved my vehicle after 30 day hold. Noticed items were missing and contacted tow yard. Spoke with a woman who offered no help. Was unprofessional during conversation. Not to mention had to pay 4,000 and to find out valuables are missing is very disappointing. Will be contacting Palm Desert PD to see what to do

My home was robbed and my truck was stolen. So the truck was recovered but this company charged me 468.00 dollars to release my truck. I’m a senior veteran, they had no compassion or sympathy. I will pursue the matter in another direction. They use the reason they act the way they do because they work for palm desert police department and they will tell you that. Again AAA 56 yrs will account for something.

I had a flat tire the other day so I called AAA and they had Palms to Pines Towing come and help me out. AAA informed me I might have to wait a hour or two before somebody could come to me so I gave Palms to Pines a call to see if anybody could come sooner and the gentleman on the phone, Brian, was so friendly, attentive, and understanding that he sent a mechanic out who got to me in less than 10 minutes. I highly recommend them and would reach out to them again for any car trouble! Thank you guys so much!

Front desk lady tone rude as hell. I was in an accident and the car was put their i hadnt got charged with anything(because the accident wasnt my fault ) and i was told the car was put on hold by the officer handling the case and i shouldnt have any impound fees. Shes trying to give me impound fees and all this stuff. If you cant handle customer service get a diffrent job. Just cause you say sir doesnt change your horrible tone .

Subcontractor for AAA. There is no perfect business. This location once cared tremendously for their customers and had provided the best customer service years ago for me. On 8/30/24, My vehicle had broken down and I needed a towing. It began with a wait of two hours. Then it became three and then four. The woman on the phone that answers at this location was rude, no empathy, and didn't care of what you needed. My 11 yr old was with me. Keep in mind the temperature outside is 109 and it's a muscle car. I was receiving text messages by AAA that it would be another hour. I had planned to host my son's birthday party, that very day, and it was to start in 45 mins. After three hours, I spoke with a man, that does the tows and he told me that he would not be able to get there till ten mins before the party. He transferred me to that rude woman and I explained why it was imperative to have my vehicle towed... ANOTHER HOUR! I informed them that my friend will be here with my driver's license and AAA card. They replied that they would have to cancel because I would need to be there. And yes, I was upset. This was distressing and concerning for myself, my child and even my car. It was extremely hot!!! I am writing this review because this company has tremendously changed. I finally gave them a call directly. I was very upset, and let them know that I will ALWAYS write honest reviews to my viewers. They found this threatening and yet having no concerns of the true matter at hand. HORRIBLE SERVICE. They cancelled my service order and this whole request had to restart. SO IF AAA TELLS YOU THAT THIS COMPANY IS COMING TO HELP or IF YOU SIMPLY NEED ONE, ASK OR LOOK FOR ANOTHER ONE. I cannot emphasize the stress it was being with a child, in 109 degrees, FOUR HOURS, and to keep getting text messages of added hours of wait. For me, it's all about customer service. They dropped the ball. I do NOT recommend them. Look elsewhere.

What a great experience. My Porsche Macan needed a lift back to Orange County after having some mechanical issues. I called Palms to Pines towing at 9:30 am and they had a truck dispatched and my car loaded within the hour. I never expected same day service but it helped to get me out of a jam. Cheers and thanks to the inside team and the amazing driver.

Palms to Pines Towing is hands down the best tow truck company in the Coachella Valley! Their team is incredibly friendly and offers outstanding customer service. They were punctual and got me to the Jeep dealer just in time for my appointment. I highly recommend them for anyone in need of reliable and efficient towing services. Thank you, Palms to Pines Towing, for your exceptional service!

Very suspicious activity in Bermuda Dunes checking VIN numbers on vehicles 7/3 when confronted driver said need to increase AAA numbers?? Then left abruptly!! Called the office for an explanation and reached a very disrespectful female!! She said a "member" called but driver bolted when confronted! Would NOT use Palms to Pines called/emailing AAA Corporate in Costa Mesa for answers. Be wary!! 30 year AAA member and never experienced anything like this! EVER! So rude and disrespectful!!

Kelly, a Palms to Pines Towing Technician in Palm Desert, CA., not only showed up with a very positive and cheerful demeanor, but remembered me from years ago from another service call. He also proceeded to 'fix' the problem! He asked me what the problem was, listened acutely, and immediately knew where to look and fixed the problem of a 'stuck ignition throttle' by locating and removing the object that was causing it. His breadth of knowledge in 'auto problems' is a valuable asset to customers and an indispensable technician to Palms to Pines Towing in Palm Desert, CA. Kudos to Kelly!!!

Car was impounded and wanted to charge me $245 just to grab my personal belongings weekends or after hours. Then called again asking to get my driver license from car and told I can get my personal items from car for free during business hours M-F 8am-5pm by appointment only.

Our semi trailer needed to be unloaded but the receiver didn't have the right equipment. Palms to Pines showed up on time and unloaded the trailer quickly. Our customer was thrilled.

Worst AAA experience ever. Driver put his heavy jumper box right on my painted fender when I asked him not to. Very rude saying it won’t scratch the paint. Extremely unprofessional no respect for customers car. Now I understand why they have so many bad reviews. Would never use again.

AAA service provider Palm to Pines Towing left me stranded! I am a 58 year old woman who was stranded because someone stole 2 of the tires on my car and all 20 of the lugnuts! The first driver dispatched told me to call Uber and pick up tires and lugnuts then he will come back to put the tires on. Seriously?!? Was able to get a ride to get the tires/lugnuts. Call AAA again and they dispatch Palm to Pines Towing again. Second driver said he couldn't put the tires on because the vehicle was not balanced and he didn't have the proper equipment. (NOTE: It was raining and I think that was the issue for real). The conclusion? THIS 58 year old woman had to put the tires back on the car by myself using the jack that is supplied with the car and the blocks the thieves graciously left behind. Palm to Pines Towing didn't have as much as a bumper jack with them??? DON'T use Palm to Pines Towing if you are female or the weather conditions are less than desirable.

Brian saved us today. My daughter and three of our dogs were headed to Arizona to be with her dying Grandmother before she passed. Brian was able to get our vehicle back into drive so we could limp home and get another vehicle. We are now back on the road with more reliable transpo thanks to Brian. No charge. He was an Angel from heaven in our time of need. We absolutely love the level of service you are providing with this company. God bless you all and thank you so so much!

I won't bore us with the details of the trouble with my car, but it wasn't too long before a tow truck and driver showed up in the parking lot of the Aldi in Palm Desert. I'm not sure, but I believe Ross was his name. I thought Drivers usually took you to their work garage, but he agreed to take me and my car to my mechanic. He was so personable and easy to talk to, it lowered my anxiety on the way. That never happens. If he was a Waiter, I'd have left a big tip!

My vehicle battery died the other day, called AAA roadside and Palms To Pines was dispatched out, Brian showed up and was able to replace and install my battery within minutes, he also checked my tires pressure and made sure my vehicle started up correctly. I have used this company for years and they ALWAY PROVIDE EXCELLENT service. The office staff was friendly and kept me informed providing me with up to the minute arrival times. Last month I needed a tow truck late at night and another driver from this company arrived quickly and ensured my safety. The tow truck was clean, driver was neat and careful in loading my vehicle. He made me feel comfortable that I was safe when my vehicle left me stranded late at night. Highly recommend using this company when in need of roadside assistance!

These people are psycho. Extremely nasty people. VERBAL AND EMOTIONAL ABUSE. Falsely called me a liar (found out they have a conflict with another AAA member they confused with me!) Extememly unprofessional. Misinformed about AAA towing rules and options. Day shift was rude, ill-informed and refused to obey AAA requests for my tow to VW Dealer. AAA overrode them. Then, evening shift, who bullied me when I asked 3x for the Manager, was worse. Bullies, 3 people on phone at same time, yelling at us, calling us names, refusing to tow even based on AAA approval and directions to them. I had my tow taken away from them and given to a prior tow company from yesterday. This whole thing stole several hours from me. We now will no longer shop, do medical visits, movies, car repairs, vets, hair appts , dry cleaners or shopping of any kind in Palm Desert. Owner, Brian, is horrible at managing, hiring, supervising and disciplining his employees. WHATEVER YOU DO, DO NOT EVER CALL PALMS TO PINES TOWING. AAA, I've been with you 32 years. DROP YOUR CONTRACT WITH PALM TO PINES TOWING!!! That do not represent you well. I've made a formal complaint of verbal abuse and requested this provider be DROPPED.

Dispatch was efficient, friendly and courteous. Called to advise me when driver was expected to arrive and again when he was a few minutes away. Driver was personable, understanding, efficient and courteous. Could not not be more pleased.

These guys are drifters hiding behind AAA badge... be warned. So at 110° driver thinks a slow drive through the parking lot and quick exit is all that's necessary. No phone call no text no nothing. While they describe car is clearly parked in front of him; clearly disabled. You see they get half pay for owner fail pick up. Followed the scumbag in my rental: ignored lights and Horn. Finally had to cut him off: "Oh?".... Sorry that's canceled you'll have to call it and again. That'll be another 3 hours by the way. All this from the mighty triple AAA! Catch me again on the Secretary of State board. ?

Horrible service! Left after 14 minutes of trying to get my keys out. He’s not even capable of doing his job why is her working here??? Never have I had a problem with getting my keys out of my car. Lazy and unprofessional.

WORST SERVICE in the valley, DO NOT RECOMMEND, unless you want the added expense of damage incurred to your vehicle. On a scale of 1-10, follow up and customer service negative 10. The person receiving the call was well beyond rude and abrupt, she wouldn't even let me finish a sentence. Beatrice has no business in customer service. Not only will I never use them again, I will tell everyone I know not to use them. This is a third party provider that does not mirror the quality of service that AAA is known for.

My car broke down in the middle of the hot afternoon, I was stuck on a busy main road, off Monterey, with very little cell service and in a red zoned bus pullout. I called AAA, and they returned with a 3 and a half hour wait for a tow. I called them back, told them my intense situation, the over 100 temps, and the speeding by traffic. Palms to PInes towing called me ten minutes later, and said they had been relayed my predicament from AAA, and had rerouted an already very busy and back logged tow truck and they would be these in ten minutes! The very pleasant gentleman on the phone reassured me that they would take good care of me, and to not worry. Hurray! Not long after that, Gary and his tow truck came to the rescue! Fortunately for me, yesterday was the first day they were allowing customers in the cab, so I also was able to get a ride to the shop! Gary was incredibly kind and professional, and got me to the mechanics in no time. I have used their service many times over the years, and have never been disappointed. Thanks so much, guys for coming to my rescue! Lorraine.