I really don’t want to give negative reviews but the way the front desk is behaving with customers is really weird and rude, they acted like they were doing me a favor by selling part. Be respectful to your customers .
Jay is an absolute standup guy! Ordered a part for my Porsche Macan but my mechanic said it wasn’t compatible with my car. Jay took all my calls to help me troubleshoot the issue. After nothing worked, most places would tell you, “Oh well, you bought it used.” But Jay immediately emailed me a return label for the part and covered shipping. He even gave me an extended period of time for my mechanic to keep working with the part before I returned it. Really impressed with the level of customer service here.
Everyone here is so friendly and wonderful. Dillon was very helpful and made sure I got what I came for. Thank you guys. I will definitely be coming back in the future!
Be careful when doing business here.
I paid for a part I never picked up and they still kept 20% of my money as a “restocking fee.”
No part was received, no restocking was needed — but they charged anyway.
Very frustrating and not customer-friendly.
I am working in car business I got many parts from them
Pricewise they are the best. The only problem they have is the Customer Service and the people who answer the phone or you meet them at the office. They are rude always give you bad impression.
Very rude front desk. The moment I entered the front door absolutely no body wanted to assist or ask why I’m there. There was minimal conversation as they acted like they were doing me a favor by selling me an over priced headlight that had a broken tab. They wrapped the headlight in shrink-wrap and lots of tape that I couldn’t open it to check out the actual condition. When I asked about the return policy they didn’t want to tell me, then when I persisted that all used parts should have a return policy, they ranged it from 5 days, 7 days or 30 days but again no actual answer. Then I overheard them speaking bad about a customer that was older that had a son which I thought was very unprofessional of them. Very shook that this place is still operating.
This 5 stars is given to Dylan!
For his awesome professional skills dealing with people. Very knowledgeable. Flexible. Kind. Easy to deal with. Would recommend him. He earns to raise the salary and in career as well. Thank You!
Will comeback again.
Very affordable prices, and they have videos on the stuff running so you can buy with confidence, other salvage yards in the area don't even come close just a bunch of slum bag salesman.
Im a business close to them that always buys parts frm them, they have affordable prices you can negotiate with them and Jay is super easy to work with. I recommend them to everyone.
~RT Towing
I've been to hundreds of auto parts stores over the years, but this one truly stands out! The staff was friendly, knowledgeable, and genuinely eager to help. They took the time to listen to what I needed and even double-checked to make sure I was getting the right parts for my vehicle. The double checking seems to irritate some people though, lol.
The selection was good, everything from basic maintenance items to more specialized components, all neatly organized and in stock with a lot of pictures. Prices are competitive, and I was pleasantly surprised by how affordable some of the higher-end brands were.
What really made the difference was the customer service. Jay just didn't sell me parts — he offered advice, tips, and even printed out a diagram to help with my DIY project. That kind of support is rare these days, old school know how!
Highly recommend this store to anyone who needs reliable parts and great service. I’ll definitely be back to see Jay and crew for all my future automotive needs, especially when I get stuck on a project.
STAY AWAY!!
I have a shop and I was looking for cluster for bmw. They have it on their website but when my friend called them, the guy said he cant find the part on their system and gave us a hardtime for no reason and his attitude kept getting worse.Then I called them and gave them stock number and he found the part Im %100 sure then he asked me what was the part that you looking for. I said I already gave you the stock number so you should be able to see that information. So as soon as he realized Im the friend of the other guy he said oh you and your bro then hung up. What a bs.
DO NOT WASTE YOUR TIME WITH THESE PEOPLE...
They are very unprofessional and their attitude is just very poor/bad. I wasted 2-3 days waiting for the purchase from their website and called them over the phone, unfortunately, just to deal with their attitude. STAY AWAY..
Auto Gator rocks!! I have purchased other used parts for my other vehicles from other suppliers on line and they show up damaged in a bent cardboard box from poor packaging. Check out the photos of the used running board I purchased. Auto Gator shipped it to me wrapped in a cloth, strapped down in a custom wood box with plastic wrapped all around the outside! The running board used was better than my orginal one! Works perfectly after I installed over the weekend. Auto Gator will always be my first and hopefully last stop for any future used parts I might need. Thank you Auto Gator!
I called Auto Gator today to ask about prices for parts I needed on a newer model and they were way more than I expected. I asked if they could work with me on the price, and they just said no without any discussion. On top of that they make you pay for parts that you don’t need. I ended up checking with the dealer, and their prices were actually quit a bit lower for a brand new part. Maybe they have good pricing on older hard to find parts but if you looking for newer brand parts you might as well go to the dealer and get the part you need for lower price. Disappointed with the lack of flexibility and high pricing. Wouldn’t recommend for newer models.
Was looking for a specific part for my car, and Jay was super helpful. He really took the time to help me find exactly what I needed and made the whole thing way easier than I expected. Definitely appreciate the great customer service—thanks, Jay! If you’re looking for parts, this is a solid place to check out.
I can’t say enough good things about Auto Gator! I was in desperate need of a very specific, hard-to-find part (wire harness connector), and they went above and beyond to help me. Jay, in particular, was amazing. He took the time to track down the exact part I needed, ensured it was in great condition, and walked me through the entire process with patience and professionalism.
It’s rare to find a business so dedicated to customer service these days, but Auto Gator truly delivered. Thanks to Jay and the team, my vehicle is back on the road, and I couldn’t be happier. If you need auto parts, especially something hard to come by, this is the place to go. Highly recommend!
Always have an excellent experience with this team! I work with Jay regularly and he consistently ensures that the parts we receive are clean and delivered promptly. Outstanding service! A big thanks to Jay!!
We needed a few parts for our 2023 Cadillac XT4. A couple of doors and the tailgate. The prices were very reasonable since they sell the whole part and not just the shell. Jay was very helpful and took care of us. Will definitely come back again.
Great place to buy parts. Jay at the front desk is very knowledgeable about the inventory they offer and is a no-nonesense guy. Very easy to work with. Thumbs all the way up.
AutoGator saved my BACON!! I ordered a part from them and figured out I had ordered the wrong one - they were so kind and worked with me to refund it quickly. Then a little bit later they put up the exact part I needed at the best price I'd seen anywhere! Cannot more highly recommend them! Will be back for more part needs!
I purchased a engine that was 4 out of 5 stars had it shipped from California to Atlanta had engine installed and the engine had a light tapping and ticking. Had to trade the car in. I paid 2600.00 for this engine. My advise do not deal with these guys they are crooks they rated engine 4 stats and said engine ran and tested very well. The engine was garbage. They robbed me
I was in the market for nice OE Leather seats for my truck, and AutoGator had exactly what I was looking for. Their prices were competitive and transparent which made the whole buying process stress-free. Jay was incredibly knowledgeable, and helpful and went above and beyond throughout the entire process. What impressed me the most was the time taken to answer questions and to get me all the parts I needed to complete this project.
I highly recommend AutoGator to anyone in search of used vehicle parts. Their fair prices along with exceptional customer service, especially from Jay, make them stand out in this industry.
When you need salvaged auto parts, there's only one place I know of that combines:
1) Huge selection of parts on-hand.
2) Personal service from intelligent people.
3) Highly efficient shipping.
4) Complete integrity.
Everyone there who I dealt with was great, but especially the Sales Manager, Jay.
If you can get him on your project, you'll be happy.
Because, if you'll excuse a pun, he plays his part perfectly.
I order from Ben and he gets my orders done and at a good price always. Jay rocks on how neat he packages everything up. I have not had an issue with AutoGator since I started ordering parts shipped to Arizona. This place is def a good place to order good parts.
Good place for parts. Most of the staff is great. Had major customer service issues with the guy with the ponytail - I think his name is Will. He has zero customer service skills ironically while being in the business of customer service. He needs to be replaced with someone else. Other than that, great place for parts.
Great prices, and parts, was really profesional, helpful and friendly. The bumper we purchased was in great shape and professionally removed. Looking forward to making more used parts purchases at Auto Gator.
Overall I will give this place a negative Five stars. The service guys that are in front are dushbags they don't have any customer service skills. Prices are ok not to price, but the service is horrible. I waited 3 hours for them to pull a hood of a car. This place is still in business because they give ok prices but I try to avoid as much as I can.
Nope, I am not leaving a good review, because this place is a gold mine and you all will screw it up. A great place to find a repairable car often times at a great price. I have purchased three from them so far over the years. Doug is fantastic. All I can say is I am thankful. Thanks Guys!!! With you, I can afford a newer car now. Total - Under $8K Repaired and back on the road.
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