I ordered some parts from here back in early November and had to return them due to a car being a total loss and the other part coming damaged almost 1k worth. My coworker and I have called well over 20 times and have been responded to once with “I will forward this to my accounting department” other then that one interaction I have not received a call back over the course of nearly 2 months!! Extremely unprofessional. You’re better off buying from literally any other dismantler in the area.
So, I googled that business online and found them selling parts on ebay. Realized that I'll be passing that place and can buy the part quicker than through ebay plus surely I should get a discount on shipping cost and work-hours/minutes costs for packing, etc. In addition, their parts about 20-30% overpriced compared to others on ebay.
AND Oh, boy! What a terrible service, communication, and overall experience!!! You will leave this place stressed out! Looks like the owner doesn't bother and care about clients at all. Very rude behavior in every aspect. Went really harsh, sending me off, refusing to talk, running like crazy back and forth, smashed and teared the receipt in front of me when I said, "Thank you, I don't need the receipt." Overall, I was shocked!
Looks like they have good reviews on ebay, so at least that's good... BUT!!! AVOID going there in person. Probably, the dude thinks he has a multimillion fancy dealership ... well actually no, in such dealership, you would be cared for and respected! In his case, it is indeed just a junk yard as well as the owner...
AVOID going there....
UPDATE and reply on the Owners comment:
- I told all the Truth! He indeed was very harsh, inpatient, torn the smashed papers in front of my face. I also was very polite and never said and/or did any disrespectful word or action. I was standing there shocked by the owner.
- Also, as for the discount, whoever reads this - you judge if I made an unreasonable offer. I was looking for a part 06H903143H/E - audi a4 oil housing - google it and you see that the average cost is 50-70 online for used parts. The BW junk yard was selling it for 79 including free shipping, etc. I came in person and offered without being rude or anything 60. So, would you go nuts after my offer?
- Now, it's only seen that the owner is indeed a really bad man. He is actually liar! Instead of changing his behavior and say sorry, he started calling names and make up things.
- 100% junk business!
I had just listened to Johnny Cash singing one piece at a time when i happened upon this place. This fit me thinking about buying a bunch of Cadillac parts and an a daptor kit. Luckily they didn't have any 1949 Cadillac parts, or a daptors, but they did have the exact parts I did need, and the price was unbelievably low.
These guys sent me the wrong item, charged me sales tax although I'm in OR, and when I returned the item they wanted me to pay for shipping. Had to go through a PayPal claim to get my money back. They were not forthright and it's clear they tried cheating me.
I would highly reccommend BW Auto Dismantlers and Jeff!! My 2013 Mini Cooper needed a couple replacement parts and contacted via phone call first. Jeff sent me a quote via email. BW has it set up to pay online & they email or call you when your parts are ready to pick up. Prices were fair. Overall great experience from first contact to pick up. Thanks Jeff and BW Auto Dismantler! Highly Recommend!!!
Purchased a 'dead rear axle' for 1999 Toyota Sienna from BW. Very hard part to find. The shipping took time (8 days cross-country by FedEx Freight - not their fault), but the part arrived in perfect condition (see old vs. replacement photo) and had been expertly removed, making the installation a breeze. The shipping crate was sturdy and water tight. Good communication from start to finish. Don't hesitate to use these guys.
Time wasters, do not accept the fact they are wrong, and Grumpy. In addition, they are overly priced. Update, the sales guy cannot take an honest opinion on there performannce and starts calling names on Rude emails. Wow ! Really unprofessional. I hope the owners see the error of leaving a business to be run into the ground.
Very friendly staff! Not something one often finds at wrecking yards. Especially not when within an hour of closing.. I was there for a very specific size and rating and quality of tire that I couldn't find a single one of at the competition's. BW had several available for me to choose from and at a clear posted, very reasonable price. Thanks guys!
Oh yeah, I came to understand that they are doing more than just german cars, so give them a try for your other needs too, if nothing else they can steer you to a decent, reputable wrecking yard who should.
Gave me the wrong part the first time so I had to go back and exchange it for the right part. On another occasion ordered a part, waited all day just for him to tell me sorry it's the wrong part here's your refund. Wasted more time and gas than just buying brand new online. Don't waste your time going to this dump they will just waste your time
Today, September 9, 2020 at 4:30 pm, I contacted the store again and was informed by Jeff that I would only get my money back if I removed the previous post. This is absurd. they use my shield money to remove my comment. They have 2 days to contact me and pay me if I don't go to court.
Pretty knowledgeable so that is helpful but their customer service needs help. They hang up the phone without saying goodbye and you still have more questions. We drove two hours there then when we were told it wasnt ready yet he told us he was going to go ask for an ETA and he never came back. So the front desk was un-manned for 35 minutes. Parts are placed inside a gate and you just go and grab them. So bad customer service but knowledgeable. As far as prices with used parts its gonna be dicey. Some places have cheaper stuff but the wrong color and vise versa. They are pretty straightforward about their prices so just call
This place is awesome! I called the shop around 10am and spoke with Jeff. He quickly helped me with what i needed and i made a purchase through via paypal. I was able to pick up my part that day! Best thing was this place has great priced items! I'm sure if i need anything else for my cars i'll look here. Thanks guys!
Jeff and the guys at BW were great. I was in a bind and they really stepped up and helped me out. I live 120 miles from their yard, but based on the quality and timeliness of their service, I will definitely consult them when I need parts in the future. Thanks BW!
We are an auto repair facility and receive extraordinary service from Jeff Buchanan at BW. Great attention to detail, no hassle returns with a good attitude. Very highly recommend.
BW Auto Dismantlers is the greatest place to buy a vehicle parts. Jeff and Lee you guys are the greatest one of my best experiences buying a part! I would highly recommend!
The service from Jeff was amazing and he made me feel like family. Will definitely be making my future parts purchases over here! Thank you BW Auto Dismantlers!
I needed a rim for a 2016 Jetta, they not only had one at a reasonable price, but it came with a new tire included. I recommend them very highly.
Great service they found it and held it for me to pick up the next day
Bought 2 fenders and a door at good prices. They don't ship to Canada, so I organized shipping myself. I was worried the parts would arrive damaged, but they put excellent care into packaging.
I also had to call several times to organize everything, and they were exceptionally helpful and efficient each time.
BW was the only place to have the Hyundai Accent Parts that I needed ,the only other places that had the parts were over 350 miles away I got great low mile part at a fantastic price very happy excellent service and a shout out to the person who pulled the parts i don't remember his name but he was very cool .Thank you BW I highly recommend you to all , Dale Leo
I have been purchasing parts from Jeff for more the 20 years. Nothing but great service and pricing. Does everything in his power to make things work. Thank you BW for continuing to be my first call for recycled auto parts.
Most parts have 1 year warranty. Helped me find odd parts. Brought various wheels out multiple times until I was satisfied, even for a $35 part. Great service.
I bought a VW Beetle from an auction and it was missing a few parts. I looked high and low, only to find BW dismatlers on the internet in CA. (Im in Ohio). I was a little nervous about doing business over the phone with a company I had never worked with 1/2 way across the country. I dealt with Jeff who was very professional, accurate and great follow through. The parts I ordered arrived via UPS and where exactly what I ordered. I would not hesitate to do business with them again and I would highly recommend them. Even with the cost of shipping, ($175) it saved me a ton of money. Thanks Jeff and the entire BW team.
As an automotive recycler shop, it is clean, professional, courteous and much friendly. Jeff, who worked with us is pretty good an attentive to what you need. He also make sure that you are done on whatever he can help you with before he does anything else. Will definitely come back if parts are needed. By the way he is very reasonable.
Ive gotten great service every time I've come to here to get my parts that I needed and there so understanding when I couldn't come in the same day or the next to pick my part up it was saved for me and actually it was Jeff who was understanding .
Thank you once again for valuing my business
Rain or shine they got me the parts I needed or told me they told me it would take awhile since they had to pull them from different vehicles and that's good for me. I also bring a picture diagram from Real OEM parts to show them what part I need. Very friendly and helpful service.
I went to get a couple of parts and it took them around hour and thirty minutes to two hours to get me my parts, yes it was raining and I was warned it might take long, but I was their for an hour and a employee only brought me half of what I needed and then I Waited another hour at least. Also the man running the front seemed very on edge and unfriendly, but otherwise great service.
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