Recology Auburn Placer in
Auburn (CA)

I have used Recology Auburn Placer for 3 years now and I am blown away by the negative reviews. I have never had any issues and when I need something - they are helpful and go above and beyond.. Rick Schott

Recology is absolutely the worst company for garbage service that I have ever dealt with. We have been missed numerous times over the past seven years since we moved to Auburn. When I called to report being missed (which means that our entire neighborhood was also missed) I am told it would be Monday before it would be picked up. I was given excuses, such as trucks breaking down, short staffed, etc. So why aren't they out there on the weekend to get caught up and pick up the residences they missed on their pickup day? Even their website is worthless. When I tried to log in to my customer service portal, I realized I needed to change my password. When I was informed that I would get a password reset email to reset my password, it never came. I really hope that the Placer County Board of Supervisors would take action and send this worthless company down the road. We need a garbage service that is dependable all of the time, Recology is definitely NOT that company.

Expect to pay $50-$100 for basically anything. There's no charity, they will never underestimate, they will always overestimate & burn you. Can't even dump things without getting screwed over.

Save your compulsory monthly expense and dump your own garbage until this “public” utility has been replaced. My trash pick up has been publicly and unnecessarily strewn across our street for no reason several times. My general waste can contained some over flow leaves from fall clean up (shocking I know since its November) and those discarded leaves were intentionally strewn across the front of my house during pick up this morning by our garbage collection provider. My sick wife attempted to clean up the mess left behind before I arrived home from work before giving up in exhaustion. Our neighbor noticed the garbage collector stopping at our home, exiting his collection vehicle, and opening my container to separate the leaves from our general waste can in front of our home and leave them discarded in the middle of the street. Leaves from a tree. Placed in a general waste can with normal refuse. No exaggeration. Can I throw away lettuce without repercussion? Can I discard of wilted basil without public humiliation? I spend hours every week to ensure my home looks good. Even more so this week as it’s Fall. I do this to contribute to my neighbors similar efforts and because I take great pride in what we work so hard to have. I am appalled at the disgraceful actions of my service provider that I pay to remove my waste from my home.

Im in a wheelchair so handling our barrel is very difficult. Our driver for residential pickup is very nice and gets it back in place for me

They seem to change drivers often and then the new or substituted drivers miss pick ups. Our pick up day if Friday so if you call to report a missed pick up they don’t come until Monday. That is I a lot of time for the garage to sit out as targets for bears and other animals to knock over the garbage and strew it everywhere. I can understand once in awhile missing a pick up and they are nice when you call but the misses are a little too frequent and they won’t come back the same day to rectify the miss.

Very disappointed in their customer service and Recology’s operations in this area. It’s too bad there wasn’t another competitor to force them to step up their game up or reevaluate their management. They only do the minimum which is too bad. We have lived in other areas were both Recology and Waste Management serviced. Both had much better customer service, operations, and convenience. They would offer 1 large bulk pick up a year at your residence. If you had a little extra trash, they would take it away rather than ignore it. If you feel the same way more people need to speak up since they are the only provider servicing this area.

I shouldn't have to call multiple times to request the exact same bin get repaired. Today I'll make the 3rd call for the same repair and ask that the recordings made for quality and training purposes be reviewed and acknowledged.

The men who work at South Recology are congenial and very helpful to move through bags of bottles & cans I bring in about 4 times a year. My truck is always FULL. And.. the work is done in a timely manner. The area is always clean.

The waste pickup truck lifted up our grey trash bin and dumped it completely into the truck. We lost the trash bin and they did not deliver a replacement bin as on the promised date. Very disappointed.

I have to say that while I feel there have been situations that aren’t perfect especially when jobs are trying to get completed, I really feel, and have experienced that Recology Auburn has a made substantial changes with their staff and policies and have been greatly improved from what has been experienced in the past. Our drivers have been amazing and the office has really taken care of us this project. I think they do better than most want to take the time to say, and I wanted to take the time to give them credit when due.

I went here today to dump household articles and I found the experience very easy, well organized and employees friendly. The dump was organized people clearing paths and was not a long wait. As far as money goes I filled up my SUV and got rid of a lot of things for 18 bucks. I think this place gets a bad rap and I had a great experience this morning.

Place is a madhouse. No directions if you’re a new customer. Was told I had to wait until this couple in front of me with a 16 foot trailer full of green waste was done before I could dump mine. I would’ve been waiting all day so I took it upon myself and hopped out of my truck and gave them a hand to expedite the process. Complete chaos all around me and on top of that it’s almost twice the price as the one in Lincoln.

ALWAYS friendly, courteous, polite at the gate. Price is reasonable. Location is convenient. Getting in and out is easy enough. Enough spaces, traffic doesnt back up very often at all. Everything is organized. Not confusing at all. Parking and dumping area is clean enough. NO COMPLAINTS FROM ME. I GO THERE 2-3 TIMES A MONTH TO DUMP HOUSEHOLD GARBAGE AND MISCELLANEOUS CLEANUP PROJECT ITEMS.

I've been prepared to be hassled here due to complaining folks I've talked to but have to say, although I don't agree with some things they charge for, to dump like a microwave fee, I've always received a call back when I had questions. Except for one man one time in 2023 at the site, they've been very nice on site at the Auburn transfer station.

I just called for the fourth time in the last three weeks to speak with their billing department. I understand their billing system has been down for several weeks but there is no reason to be rude and discourteous to people calling. The lady that I spoke with was condescending and I could hear her eating. She told me she could not help me and was not able to make a note to mail me a check for my credit balance when they were able to. I guess their pencil and paper must be broken along with their computer...

Looks like they got some new friendly and more capable guys down there now. Last few times I have gone to the dump I was treated fairly and charged a reasonable amount. Thank you! From 2022- Guy acted like he was king of the dump last time I went and charged me more than double the amount ($60.) for the same load I bring in every other time then asked me to apologize when I was offended or he was going to refuse me service. He wasn't wearing a mask either. Rude. I expect better than this. I came back a week later and was served by a different employee who charged the same rate I always pay, $22. for the same trailer full.

I went in last month with a small pickup only the bed was covered it was $18 same load this month $36. Just the bed had garbage bags. Attendant when asked said it was over the top of the bed. There were ties from the bags extending higher then the bed. What is going on. It must have been my senior discount. Bull

I honestly have no idea why they have 2.5 stars. I have had them as my garbage collection peeps for 8 years. Their customer service, on the phone, has always been so friendly and they have always treated me so professionally. I soooo wish I could remember the 2 girls names. You both ROCK! Ben is awesome too! I hope I got his name right! Us Placer County people are lucky to have them! As far as the ones who pick up the garbage...sometimes things gets lost in translation, but customer service WILL make it right!

Best service ever! Michael Cora went above and beyond today during a new garbage bin delivery. He gladly took it around to the side of our house with the other bins, instead of just leaving it out at the street where our HOA surely would have sent us a violation notice. He even took a loose bag of garbage for us. WOW, what a smile, made our day! Thank you for being awesome Michael!

Almost the same experience as other people who gave 1 stars on their reviews. This company needs zero stars if there is one. They did not pick our garbage for the week while all my neighbors got theirs cleaned. They charged us for $25 to have it pick again when they missed it in the first place. Pretty shtty management.

I called in 6 months ago to let them know my garbage can wheel was broken. So last week the garbage truck broke the wheel off and left my can laying across my driveway at 5:30 a.m. ?

I can’t believe with all the poor marks this company gets , it still doesn’t care. I waited on hold today for two hours and no one picked up the recording said if I want a call back my place in line would not change no call back! My garbage was not picked up today and many times before. All my neighbors trash was picked up. If there was an alternative to recology I would switch in a second., but why should they care about us , they are a monopoly. Minus 5 stars

2nd edit 6.6.22 The lady who answered my call today was fantastic! Super friendly, very kind and great personality/ attitude. I definitely am grateful for a positive call experience after the previous years . Edited to Add: The guy who came to drop off a new can for us was extremely friendly and so nice! I wish the women in the office were as kind and would take some notes on how to give good customer service! Horrible communication and customer service. Every time I have called I'm always talked to like I'm an inconvenience or something. I've had to call 4 times and each time waited more than 40 minutes to speak to an actual person . The previous times I called the computer system was down and I had to call again the next few days repeating the situation I was calling about,cause nobody kept notes. I called in April and asked to have a new account started as the previous one was linked to an online account that nobody had access to anymore so the bill wasn't getting paid. I asked what was needed to make it current and up to date and paid the total of $215 and asked for the next bill to be a paper bill sent to my address. I recently received a bill on Wednesday for july,August and September.. And on Thursday after pickup had noticed that our cam was missing. No notice,no letter,no nothing as to why. When I called this a.m. after waiting the typical 40 min to speak to someone, inward then informed that my bill had a past due from April, may,June.. I said I never received the paper bill like I asked and was unable to set up online payments to our account cause they started a new account and the computers were donw then. I asked why I hadn't received a paper bill or a notice of anything about the can possibly being taken. She said well you never paid. I said how do you pay for something that you don't know even exists. When I called in April I was under the impression that I paid Up to date.. And she said well you should have paid in April for your April, May,and June bill and you didn't.. I said again, I was unaware cause there was no statement and I had asked for a new account and paper bill and she informed me that there is no records or notes of these communication.. I then asked what the heck did I pay 215 for then and she said a previous balance.. I said why didn't they let me know it was due then and why am I still on the account with the other person who canceled the account and was supposed to have my own.. she said we don't do that. You can't have a new account under the same address. You need to go online and set up your card.. Which went back to my original issue that NOBODY could access that account! She acted like I was such an inconvenience to deal with the entire time too,I could hear her tone and sighs of frustration as I was going in circles about the same issue we've been having for months. I was nothing but but friendly and am so sick of them acting like they are so miserable with having to help explain and fix stuff

Minimum charge for short bed pickup $30. And 8 ft x 10 ft trailer full of green waste debris is about $180. But it very depending on the feeling of the guy working the ATM machine. It can get very expensive very quickly if you're not a normal user of the dump of any dump actually. Definitely not the cheapest dump I've ever been to but it gets the job done.

This afternoon, I was at the recycling dumpsters at Bell Rd and I-80 while the Auburn Recology truck was there emptying the dumpsters. They had actually just finished and the driver needed to make an adjustment to the truck. The other employee (who was the passenger) came over and very kindly helped unload the cardboard that I had in my vehicle. He was friendly and polite and it was such a kind gesture, especially after this week with everyone being so "grumpy" with the power outages. I wish I had gotten his name because he helped to make my day better, as although it may seem like such a small thing, it is good to know that there are still good people out there that go the extra mile, even though it is not "a part of their job". Thank you to the gentleman and well done Recology Auburn for having such great employees!

It's obvious that the person below is likely a Recology employee or affiliate and does not value opinion of others. These people are not whining. They are expressing their concerns and sharing personal experiences with Recology. I received the exact type of belittling attitude from their home office. I have not had any issues and am happy with their curbside service, but their office personnel and management is a different story. I called regarding questions about my bill and "extra" charges that could not be explained. After 15 minutes of getting nowhere with the girl who answered the phone, I was transferred to a manager who tried as best as she could to explain a charge that in no why could apply to me. We argued for 15 minutes or so when the she finally said "I'll take the charge off of your bill, but I don't understand how some customers could be so hard headed." I was shocked by her statement. The charge was not justified and could not be backed up with any evidence. It was maddening to hear such disrespect and childish attitude from both employees I interacted with at that office. Good management starts at the top. It's apparent that there is a lack of business sense in the owners of this company. I will be filing a complaint with the BBB. It's too bad that the city does not have any other curbside waste disposal options because I would surely change service providers. They treat their customer like trash because all they know is trash....literally.