AutoZone Westminster Blvd in Westminster, CA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Westminster, CA or call us at (714) 898-2898.
Hours not specified
What clients say about AutoZone Auto Parts in Westminster (CA)
Would not honor or assist with a pick up for a part that another AutoZone was mistakenly out of stock on. Had to pay twice and deal with having to get a refund.
8/31 Just purchased brake pads and parts cleaner for my car. The staff, Esteban Leon, erroneously charged my account. I brought it up to his attention and he explained he had to return them separately. He placed the brake pads in front of me so I asked if he had to return them too. He said”why would I do that?” I said you just mentioned you needed to return them and ring them up again? Again he said “why would I do that? You wanted those, don’t you?” Wow!!! How rude? This is not the first time nor the second time I dealt with this rude person. I’m a fairly regular customer. Needless to say, I have dealt with numerous other employees but none as rude as this person. The way he conducts himself is almost as if he doesn’t want to work. I’m in the customer service business myself and this is absolutely unacceptable!! Customers are the ones who bring business to you and if you don’t appreciate and treat your customers rudely, they won’t come back. Autozone management, you need to train your personelle better.
Very very rude customer service manager doesn’t know how to talk to humans only talks to ? Don’t lose your money and your time go to another branch or compancy
Staff not helpful. Asked to have them use the tester on the car to identify the issue and they gave us the device to take outside to do ourselves. We had no idea how to plug it in so went back inside and they told us to come back another day. Needless to say we will not be back.
Not using Autozone if you can not dispose any of their products you buy from them. I will use any other retailer who can assist to dispose any of the products they sell. Unbelievable their staff at their 6611 Westminster branch said they have no trash cans to dispose of unused packaging or empty cans or bottles for customers to used. Crazy they charge you all kinds of taxes for these things but do not have a place to dispose than don’t charge people for any dispose or recycling fees.
Went to drop off my oil and was given alot of attitude by a gentlemen named RUDY. I did as I always do and put my used oil filter filter in the bin and he got mad saying not to put it in then made a big deal over a piece of cardboard box put inside their trash bin saying the state of California doesn't allow it. A piece of trash inside the trash????? Never been treated this was before. Everyone was there was very nice and let me do my thing as they always do. RUDY on the other hand has obvious personal issues which he feels he needs to take out on customers. Good store bad person!!!!
This store is extraordinary. RUDY (Manager) & FREDDY always provide World Class Customer Service. These 2 hard working employees take great pride in helping customers. They make a difference. If you need auto parts ask for RUDY & FREDDY. They will help you.
Love Autozone! This is the 2nd time they have helped me. First it was Pedro with the battery I bought from them and needing it to be replaced. Then today Pedro again opens my car key fob replaces the battery for me and I'm off and running again!! Thank you autozone and Pedro for going over and beyond! You guys rock!!
Had some car problems, got there and I had the very best service, The manager and two other employees were very helpful, I was given alternatives which were great.
Definitely great people working there, upper management keep these three employees that work on the evening.
apparently you are not allowed to return a purchase the following morning if it's Sunday. refused to return brake pads I ended up not needing. and refuse to give refund for "not enough money in register" I'm not exactly sure how that's my problem but you have lost a customer and I will never shop there again. I would always recommend O'Reilly's at least people there know what they're talking about and are helpful.
Stopped for an emergency in the last storm and sold me windshield wipers that had a $15 reward for purchasing, but wipers were 34.99 each. The only thing is that your employee forgot to ask for my rewards #. I had to remind him, so he typed my number in, and I told him my name. A few days later, it still has not shown up in my account, and I lost the paper receipt, so I can only return them for store credit... I remember why I stopped shopping Autozone and only go to O'Reilly's.
One of the better stores in the area. Small, but they had what I needed for my 06 corvette z06. Dealership said back ordered. Autozone had the parts in stock. Availability is important. Eight remanufactured/refurbished fuel injectors, one fuel pump, one fuel pump relay and my z06 screams at 7,000 rpm once again. Screw Chevrolet for not having parts. Great job Autozone!
This store has been a headache since day one that I opened my they charged me parts that I never bought they crashed my car they're always late with my parts in the overcharged me I've been waiting for their department to get ahold of me and if you don't I'm going to go straight to someone else that will make this right and it's already been quiet enough time where they should take care of my car that they hit and I must still keep complaining until they make it right
This is my favorite AutoZone due to the extraordinary customer service provided by FREDDY MENDEZ. WOW is Freddy special.
Freddy takes great pride in serving customers. I really needed help because my brake light was burned out. Freddy solved the problem. He is professional, hard working, patient & kind.
The store is so clean it sparkles. You can shop here with TRUST.
We have been having problems since the first day since we opened this shop and my boss isn’t the only one who’ve seen that my boss is willing to talk to whoever is in charge of that store because a driver from this store hit my bosses car and wants to have this issue solved asap
Hit or miss at auto zones. Lately it's been miss. Third time I've been burned by ordering a part online. Switched stores to one that has my part in stock. It really wasn't. The inventory never gets updated. They F_'* you in the drive thru. Waste of my entire day. Call the store and confirm. Can't trust the app or website.
The day after Thanksgiving 2022, Store Manager Rudy and his crew went beyond the call of duty by helping me get through a waterpump problem that had already stalled me for three hours. With his expertise and the strength of his crew we were able to correct the on going problem allowing me to finish my project on the same day. I was visiting from San Antonio and I gotta say they are the nicest crew I've ever met at an Autozone store. My sincerest 'thanks' to all of you. You guys are the best.
I stop trusting those guys. They all smile and say they care about you and value you as a customer. But the minute they think your problem is not theirs, they walk away from you.
I had a corroded battery connection. Staffs refused to involve in replacing the battery. I was in their parking lot for 2 hours trying to work things out, with only the 10mm wrench in hand. 3 of the staffs walked by and pretended I didn't exist. I talked with all of them earlier and the day before, when they said they would take care of the battery issue. Finally another customer came, asked me what was wrong, lent me their tool and even their hand to help me replace my old battery.
The business did not realize customers in close proximity like me is their most sustainable customers. I choose them instead of Costco because I want them to keep operate in my neighborhood. They don't deserve my business. There are 2 other auto shops in the area.
If I were you, next time they say they value you and want to take care of you, give them half of the trust and have plan B ready.
Terrible customer service from John. Came in 1/2 @ 5:30pm to process an online return for a mispackaged product. John refused to processed my return and told me to come back in the morning. When I asked why, they told me they drop cash in the safe at a certain time (completely irrelevant) when my product was paid by credit card.
It appears they don’t take care if their customers here and will not provide post sale service. Avoid this store or go across the street to O’reilly’s.
I've been an AutoZone client for many years and have always been treated honestly and with respect...
I specially want to extend a special thank to "Monica and Rudy" because they have both gone way beyond their calls of duty by always helping my family and I with our car problems...
There isn't enough words to describe how thankful my family and I are for all their help and I would hope that Corporate Office will reward them for being so helpful to us and to all their AutoZone customers...
Keep up the great work guys
The person that helped me that day was great! Unfortunately I forget his name, BUT I do know he was the manager. Being the manager he was very knowledgeable in his products. I had gotten a nice surprise as well while asking for parts! He had said that with the rotors I was buying that I can get 20% or so off the brakes that I was buying as well, I got there expecting to pay $200+, but only ended up paying 185 because for the brakes I had gotten $22 off! It was awesome!
We checked online if the part we needed was at this store before heading over.
It wasn't readily available on the floor so a sales associate helped us and was super friendly and professional. We were in and out with the right part for less that $40 for two (online it was more expensive) and our car is working like new again.
Super clean, fast service, and we'll shop here again when we need something in the future!
I had a problem with a different auto zone location selling me the wrong part and they didn't want to do anything about it to fix their mistake and were being rude. So I come to this one instead and they changed it for me with no problem. I know most auto zones employees don't know much about cars and depend on the computer to answer their customers questions, which is fine. It would be a lot more better if the employees did know more about cars.
They we're very helpful. They loaned me jumper cables and told me how i would replace the alternator if i was going to try diy. I was also given printouts with thorough explanations, so i knew what i was going to be looking for when i started.
Thanks AutoZone Westminster!!!
Horrible customer service. I took in an 11 month old (11/17) defective Duralast Gold battery (would not hold charge) they refused to provide a solution whether it be an exchange or partial refund since it didn't come up under my phone number for the warranty. The only solution both gray and red shirt wearing staff were offering is for me to buy a new one at full price and they would take their 11 month old defective battery as a core. This is very upsetting and frustrating. I will never purchase a battery from AutoZone ever again. I went to Costco which i learned provides superior batteries at a fraction of the cost with excellent warrenty and prorated refund if there is an issue with the battery.
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