I recently contacted the Tustin Toyota Parts Department because I was looking for a metal oil filter cap to replace the plastic OEM one on my vehicle.
The representative told me they do not make metal versions and only sell the plastic OEM cap. I explained that I had found a metal cap listed through Toyota online and even provided the specific part number. He responded that the part only fit models up to 2018. When I asked if he could confirm whether it would fit my vehicle, he told me I would need to do more research online myself.
The interaction felt dismissive and unhelpful. I also explained that the current cap had been over-tightened during a previous service visit at this same dealership, which caused it to crack when it was removed. I was simply trying to prevent the same issue from happening again by exploring a more durable option. Unfortunately, instead of offering assistance or looking further into it, I was again told to research it myself.
I was hoping for better customer service and more support from the parts department, especially when trying to resolve an issue connected to prior service performed at this dealership. 2/21/2026 1:00pm
Ordered parts for a transverse v6 spark plug job and everything came quick and intact.
3 stars for online pickup
Removing 1 star because the online parts pickup does not specify their hours differ from the brick and mortar hours. I was unable to find this discrepancy in any web page or email. I wasted half an hour only to be told this in person.
I can’t tell you how appreciative I was by the parts staff at Tustin Toyota. This isn’t just a run-of-the-mill good service review where they’re polite and helpful – it was much more! And it warms my heart, when an organization provides excellent service as their standard, because most other places always say they’ll provide good service, but rarely measure up.
I needed two small part items for my Toyota RAV4 prime, and everywhere I called. It was either a hassle or I’d have to wait on endless holds without somebody willing to get back to me. They had access to the parts both times, let me know the day it would come in and went above and beyond when the first part didn’t fit, not only to try and help make it fit. But the manager of the department, whose name is Chuck even ordered an additional exact item for me just in case in the future, if the part didn’t work out. I was so happy because no one prior to that anywhere was really helping me out or showing me how to get this done in an easy way and he did it. Not only that, but Chuck was incredibly friendly, gregarious and professional in his manner.
Additionally, it’s not just Chuck who’s great in that Parts Department. I could tell from my interactions with the other few people. I spoke to there that they are always professional, efficient, and willing to help out. It’s so nice to find a place that does business the right way and makes me feel comfortable when I have a parts order question.
Yes, this is a five star review! It’s so deserved… If you don’t believe me, just give them a try and I’m sure you’ll have the exact same feeling and results that I’ve Had and additionally it’ll save you a heck of a lot of headache headaches time and money. Good luck.
I want to commend Alfredo in the Tustin Toyota parts department who assisted me with a part I need. He was courteous, professional, and took the time to place my order with pleasant service. This was a much better experience compared to my call yesterday, when I spoke with someone in the same department who was unwilling to assist. Appreciate the excellent help today—thank you, Alfredo!!
Josh in parts was very impolite and gave attitude when trying to pick up an order. He told me I had to pick it up from across the street and that it was closed. It was paint I needed for my car and asked if he i could just buy it with him as it is very inexpensive. He proceeded with telling me they didn’t have and turned around only to start using his cellphone. It was pretty late in the day and he was probably going to leave soon but no reason to treat a customer like he did. I will be avoiding Tustin Toyota moving forward and going to a different Toyota dealer.
Solid parts department. Ordered a part online around night-time. It was ready for pickup the following day. Definitely recommend going here for OEM parts as their pricing is competitive. I had no issues with the part itself either.
Couldn't get through on the phone so decided to drive over here as I was out driving around a bunch of places trying to find a replacement battery for my 2014 Camry Hybrid. Tustin Toyota parts helped me not only find another Toyota dealership that had one in stock but made sure I got the right price for it. Thank you thank you thank you. Please pick up your phone though.
I came in Tustin Toyota I had the best service from Tarek Abdelmuti is a great and sales person very kind and not pushy he help me get in used rav4 I would send all my family and friends to him is the best sales person I ever worked with don’t waste your time with the other sales person’s there if you need a car go see him thank you Tustin Toyota for the best service
Note: this is the review for Toyota Tustin Online Part Department. They are awesome. Especially grateful to Jon Tamura. He is able to catch the part number errors in my online order. He is also top-notch in communication. Reach out proactively, and also respond very quickly. Super helpful! Their price is also very competitive. I have peace of mind knowing I'm getting genuine Toyota parts from this place. Highly recommended! And a big kudo to them! Thank you!
Highly recommend visiting the store if you are looking for Toyota/TRD parts. Special thanks to Favian Perez for his outstanding and professional customer service.
I'd never buy a vehicle here (see my review about their shady mark ups) but whomever is running their parts department is solid! I've picked up several items for my new Tacoma and the prices have been very competitive. They even got in a TRD shift knob for me next day at Amazon prices.
I placed an online order and needed to follow up. I called several times and was put on hold every time for almost half an hour. I just gave up. Horrible customer service.
Very kind person found to my Camry hybrid 12V battery and gave it to me for good price. Appreciate it. My Camry started with new battery and I am happy. Thank you!
Jon Tamura in parts is the man! He caught a slip up in my online order, proactively reached out to verify what I was looking for, then he helped me get the correct parts ordered. I will certainly do business again plus they have some of the best pricing around!
I ordered a few replacement parts one of the parts was special order and was delivered a few days later. It was the wrong part so the parts department reordered the proper part right away. Chuck Murphy refunded the complete purchase price. Thank You!!!
Thank you for your many years of service! Chuck and John have always been attentive and willing to help my shop out finding my parts, even when they do not have it directly in stock. Recommended
Apr 24, 2019
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