O'Reilly Auto Parts in
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Address:510 E 1st St, Tustin, CA, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:92780
Working Time and Location
What clients say about O'Reilly Auto Parts in Tustin (CA)
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Thank Michael and Charlie! My Toyota has the issues cannot start the engine. They help me solve the issues and replace the battery for us! They are just professional and also very kind!
Sep 17, 2025 -
I had a disappointing experience at this O’Reilly Auto Parts. Despite explaining that I was unfamiliar with headlight replacement, I was sold the wrong bulb and had to return multiple times. The staff seemed frustrated with me rather than being helpful, and in the end, I was told (only after returning for a 4th time) that once a bulb is installed it can’t be refunded—only exchanged for store credit—despite the store not carrying the product I needed. I left feeling unsupported and out money, when I had expected more knowledgeable and courteous service. I will probably not be coming to this O’Reily’s again. Seems like they couldn’t really care less.
Sep 04, 2025 -
Called in the afternoon on 8-5-25 to ask if they can install a car battery if I purchased it there. They said they could. Went that evening to ask if they can install the battery, the employee said No, he doesn't work on people's cars. I am confused on their policy.
Aug 06, 2025 -
One of their employees was helping me. I made a mistake and bought the wrong item and opened it. When I went back to return it, he told me I shouldn’t have open it and instead looked into my trunk for the light. Mind you, he didn’t even say that, I asked him what’s the return policy and he just told me to just come back if it was wrong. He did an exchange instead and put down the receipt hard on the table. I got my correct item but he really needs to do a better job being an employee.
Aug 01, 2025 -
Charlie was super friendly and helped me with my military discount, easy to talk to kind of guy as well as his co worker at the 715 pm hour on Thursday the 15 th of may 2025
May 16, 2025 -
I went in to purchase a headlight passenger bulb and John, was very kind and helpful to take the time to help and put the bulb in for me.
Jan 05, 2025 -
I wanted to share a sincere review of my experience at O'Reilly Auto Parts. Thom was exceptionally knowledgeable about my Mercedes-Benz diesel vehicle and provided invaluable assistance when I found myself nearly stranded due to a dead battery. Not only did he guide me through the issue, but he also referred me to a nearby mechanic, Mountain View Tire and Auto Service. Thanks to his recommendation, I was able to get my battery replaced quickly—within just 20 minutes. Without Thom's expertise and prompt help, I likely would have been stuck. I truly appreciate his professionalism, honesty, and support. I will definitely be returning to this location in the future. Thank you!
Dec 05, 2024 -
Awesome customer service, quality items in stock, competitive prices. This is why I shop at O”Reilly”s and not Autozone… Special thanks to Ivan for saving the day!
Jul 31, 2024 -
Went there to get headlight bulb replacement. Gave us the wrong bulb, took it back and they still claimed it was the correct bulb, but it wasn't. Ordered correct bulb from Amazon. Do better OReillys.
Jul 23, 2024 -
Great selection of parts and general car maintenance products! Always willing to take your used motor oil which is helpful for those that still change the oil on your vehicles.
Jun 27, 2024 -
Had the nicest interaction with Ivan who helped me pick out the right oil for my vehicle. He even helped fill the engine with the oil. Ivan was super professional and friendly! Thanks Ivan!
Jun 11, 2024 -
I needed a new bulb for the headlight. One of the employees looked up my car make and model, and suggested one of three options, which then was easy to find on the shelf. Fast, easy, thank you for the service.
Jan 06, 2024 -
Today I stopped by to buy some lights buld for my truck and Steve, I think he is the manager, helped me because I was wrong about the location of the light, he came out and put the light buld on, he is very kind and cares about the customer.
Dec 04, 2023 -
Inventory is awful. Ordered part for online pickup. Told me they don't have it and could have the part in at 4:30 (approx 30 min). Waited two hours, nothing. Wanted to return all my other parts and they are now struggling trying to figure that out as I type. Lol. What a joke.
Aug 09, 2023 -
I was out of town and started having an issue with my car... a plastic panel had come loose and was scraping the ground near my tire, very noisy. By myself and not sure what to do, I used Google to see if there was an O'Reilly's nearby, since it is my husband's favorite auto part store near our home, due to their outstanding customer service. I wondered if that customer service was just special to our location, or if, hopefully, all O'Reilly's were so great. I'm happy to report that it quite possibly may be ALL O'Reilly's, as this location was wonderful as well!! Steve especially was so helpful, he came out to my car and looked at the problem, and then was able to cut off the panel for me, all with a cheerful smile on his face! We had a nice conversation, and I just feel really thankful to know that there are places like O'Reilly's that you can go to to get friendly advice at the very least, and a helping hand to go above and beyond when they are able to provide! You gave me peace of mind for my trip home! Thanks Steve, and thanks, O'Reilly's! My husband and I will continue to count on you for all our future auto parts needs!
Feb 26, 2023 -
Employees are not friendly, especially the big white guy who wears the "Thin Blue Line -American Flag" hat. Acted like I was a bother and didn't even say thank you after my purchase. He got what I needed, but had acted unfriendly with a Poor attitude
Nov 13, 2022 -
Everytime I've been here I've had great service and Charles and Steve are very knowledgeable and helpful. Between the two of them they have been able to either order what I needed or told me where to find the parts but as a rule I think that happened once. They found parts for my motorhomes and even the generators in them and these are old RVs so I'm very thankfully that these two men have trained all the people that work there everyone there is great. Keith duncan
May 03, 2022 -
Wednesday 10/6 2021 I entered the store and employees don't bother to acknowledge you or assist in line. One was helping customer but no greeting, other employee after a phone call continues to computer work without so much as looking at you in line.
Oct 06, 2021 -
After going to multiple auto parts stores, Alexandra was the only person who actually helped me. Way to go O'Riley Auto Parts Store! You have a useful employee Thank you so much for your willingness to get my issue taken care of.
Aug 16, 2021 -
Great service as always. Spencer was helpful in finding the right lights for my passenger door, license plate lights, and a low beam bulb. Lots of simple fixes and satisfying to DIY them all.
Dec 31, 2020 -
I went in today. One mexican guy have given quote for product for 70usd and another employee given me quote for $45. I am going to email the hq. Why employee give 2 different prices. I am going give good review for employee who gave me best price but complain about other cashier who gave me higher prices. It should same all across the board.
Jun 09, 2019 -
Always have found the staff helpful and nice. They are knowledgeable and often have good tips on how to fix things. They can order a wide variety of parts that you may need. Look for specials they often have great deals on they high quality cat cate products. Good selection of spray paints and clear coats which do a nice job on cars.
May 14, 2019 -
Excellent customer service. I called this morning for tire chains. While they didn't have them at this location. The gentlemen who answered the phone called another location to make sure they had them in stock before I drove all the way to another city. It is rare that someone in retail will go out of their way to help you find an item you need right away. Love this location. Will be a patron of O'Reilly forever! Thank you!
Feb 26, 2019 -
Went in for a battery as the cold last night killed mine. They were great gave me the group size and I purchased it. They offered to change it out for me or lend tools. They are always great and helpful!
Feb 07, 2019 -
The store is very well kept. If you get customer service from Charles your in luck. He knows what hes talking about. Hes honest and VERY helpful. He knew what I needed before I knew.. Hes great.
Nov 20, 2017 -
I'm new in town.. Went in for a new battery and fuel filter, my car had been having trouble accelerating.. turned out that the fuel filter had to be serviced by the Nissan dealer.. Reggie was helping me out and suggested that I try a fuel cleaner first! I did what he said and saved a bunch of $$!! Thanks Reggie! Super helpful and friendly service! I'll be back for sure!
Oct 07, 2017 -
They don't honor they're warranties, the staff are Wishy-Washy, communication between staff is pretty much optional and seldom used when it comes to customers with the intention of doing nothing but pushing the customer and pumping them into buying the same parts over and over again... Honestly, it's like Auto Shop in high school all over again but you're stuck with the morons. Make sure you take the old part in with you or have a full tank of gas, because this group of employees will have you making multiple trips to get it right. Good luck, I've been an O'Reillys customer for years and out of all the shops I've been working with, this one is no longer on my list. Whatever happened to "Customer Satisfaction" or "Making a Customer Happy"... because it sure as S**t ain't at this shop.
Sep 04, 2016
Nearest Junkyards to O'Reilly Auto Parts
Want to sell your car?
We will buy your car in any condition:
- Blown Engine
- Burned
- Damaged
- Flooded
- Non Running
- Old
- Salvage
- Scrap
- Totaled
- Used
- Wrecked
We serve the below locations in this area
- Anaheim
- Buena Park
- Costa Mesa
- Cypress
- Fountain Valley
- Fullerton
- Garden Grove
- Huntington Beach
- Irvine
- La Habra
- La Palma
- Laguna Hills
- Lake Forest
- Los Alamitos
- Mission Viejo
- Newport Beach
- Orange
- Placentia
- San Clemente
- San Juan Capistrano
- Santa Ana
- Seal Beach
- Stanton
- Westminster
- Midway City
- Corona del Mar