This rating is based on customer reviews, inventory size, pricing, and service quality
Trailer Hitches at U-Haul in Lake Forest, CA shows a generally positive but uneven trend (75/100). Many praise professional, knowledgeable techs—quick installs and an impressive facility. Strengths: speedy turnaround, staff who check details, and solid hitch know-how. Common complaints: inconsistent customer service (some feel ignored), occasional quality issues on bumper cuts, and scheduling delays, so wait times range from minutes to pushbacks. Pricing, inventory variety, and ease of finding parts aren’t clear from the latest feedback.
What clients say about Trailer Hitches at U-Haul in Lake Forest (CA)
Horrible customer service. They just ignore customers without even acknowledging their presence with no end in sight of when they’ll be able to assist you.
The tech (Sean or Shane I believe) was too young to know how to drive the old 5-spd truck, so he guided me onto the ramp. I was a bit skeptical about the install after that BUT he was very professional. He checked in with me about some small details during the install and did a great job. Thanks guys.
Fast installation but installation, was done poorly when they cut the bumper was not tight or straight had one done same location perfect, not this time
I got a trailer hitch installed and it was done so quickly I barely warmed the chair I was waiting on. So glad I didn’t do it myself. This was so worth it.
22821 Lake Forest Dr # 111, Lake Forest, CADepartment of motor vehicles
Website
