O'Reilly Auto Parts in
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Address:24601 Raymond Way #16, Lake Forest, CA, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:92630
Working Time and Location
What clients say about O'Reilly Auto Parts in Lake Forest (CA)
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The short stubby Mexican guy that was very rude no problem we will stop buying batteries from this location we went to AutoZone they treat us with more respect I better manners I take my business there now. Good luck .
Sep 30, 2025 -
I want to acknowledge Chris for his exceptional service. He was professional, knowledgeable and very helpful. It was a simple tail light replacement, O’Reilly offers the service and Chris represented the company well!! Thank you Chris!!
Sep 04, 2025 -
I want to commend Preston Knapp for the exceptional service he provided during today's recent visit. I came in to replace the battery on my Lexus IS 350, which is a newer model with a complex installation. Preston assisted me thoroughly, ensuring the battery was installed correctly with no issues. His professionalism, expertise, and patience made the process seamless and stress-free. Employees like Preston are a true asset to O'Reilly's team, and he deserves recognition for his outstanding work. I strongly recommend he be considered for a credit or promotion.
Sep 01, 2025 -
Prices are good. Nice and friendly team working here who willing to help you on anything you need.
Aug 28, 2025 -
I am on hold for over 15 minutes at times. Been in the store with multiple employees just walking around instead of helping customers when there is a line of 5 people.
Jun 29, 2025 -
Great store, great customer service, JOSE, helped me with my wiper blades, I will come back again if i need to...T Y.
Apr 27, 2025 -
Sometimes they hire kids that don’t know much or anything about cars here. I know it’s a little late to come in about 9:30pm before they close at 10pm but all I needed help on was finding new lug nuts for my truck. The kid didn’t seem to want to help. I had to leave because I could not find them myself.
Mar 14, 2025 -
I was assisted by an employee named nick who was very helpful, he helped me with my wiper blades and other car issues.
Feb 18, 2025 -
Such a great experience! I thought they wouldn’t help me because it was late at night but they really took their time with the parts that i needed.
Sep 16, 2024 -
i went to the store and nick was very helpful in getting me the right parts and recommending me a good mechanic to install them, as well as installing my wiper blades
Aug 13, 2024 -
the older white guy don’t know his, he’s older kind of chubby and he’s good at his job and very helpful. wish i knew his name uhh hope theres only 1 that fits this description. give him a raise
Jul 04, 2024 -
The employee William was so nice! He helped me with all car issues! Recommend this shop!
May 08, 2024 -
Lehel just help me with some complicated automotive parts needs. He was super helpful friendly and professional. I highly recommend this auto parts store out of all of the other local stores here in Orange County. Even Kenya was there and she was helpful too. This place is fantastic, but Lehel really went the extra mile for me today. He deserves a paid vacation or a raise or both. Hopefully O'Reilly is taking care of him as good as he is taking care of his customers.
Mar 09, 2024 -
Usually, I really like OReilys and find their workers to be honest and not simply trying to get someone to buy the highest priced brand. At this location, the worker tried to get me to get the most expensive option, yet clearly didn't know what was so much better with that 90 dollar version and a 55 price. (Which I only found what the lower prices were after i went to another OReileys.) He tried to tell me the part would last me for years, which it sounded like he was just saying what ever to get the highest priced option sold. When I asked about a lower priced brand he skipped past the 55 dollar one and then told me how I really don't want to get the one that was less than 20 bucks. I don't like needing to have to check prices on everything at each store and prefer to just trust that the cost is going to be relatively the same. I trust that the store workers are going to be honest with me, (even if they have to say, i dont know much about that paticular item and so i cant help you past finding it in our store) This location at least one person there is comfortable just saying anything to get a sale. (Or hey may do it because he really isn't that smart of a person and is covering by making things up.
Mar 05, 2024 -
Suuuuper helpful! We just walked up to the register and Dallon assisted us in getting the parts we needed, and professionally and respectfully installed the parking light bulb and the cabin air filter for us! Great service.
Nov 21, 2023 -
Caleb looked up my wipers, got me a reasonable set (since it doesn't rain that often in CA) and put them on for me. I love coming to this location!
Oct 22, 2023 -
Not the best customer service. Had to wait for phone call orders for about 10 mins even though we were waiting right there.
Apr 30, 2023 -
I bought some headlight bulbs today from the store and the gentlement that helped me was extremely courteous and went out of his way to help me get what I was looking for. Unfortunately I don't remember his name but I do remember he had a cool barbed wire tattoo on his forearm. Thanks for all your help!
Apr 11, 2023 -
Let me be clear this isn't about any thing other than the prices. 38.99 for a 26-inch rainX wiper and 38.99 for a 15-inch. Amazon less than 10.00 each for same wiper. Thank God didn't need it today. Can wait for shipping.
Jan 14, 2023 -
I went in looking for hubcaps for my Toyota Camry, and was told that the hubcaps were cheap and not very good, and didn’t stay on the car very well. I then spoke with a guy by the name of Jonathan, and he was anything but accommodating, and was quick to tell me that there were no refunds on the hubcaps. So in light of that, , I asked if I could just take one hubcap, to see if it fit on my car. He quickly said no, and made no attempt to help me with the situation. He may have been having a bad day, but he didn’t seem like he had much of a personality for customer service, and left me with a bad taste in my mouth. This is the first review that I have left a review on a business in several years, so it’s significant because I I don’t just do this all the time. I try to give people a break.
Aug 05, 2022 -
The people working here are so nice & helpful! I didn’t catch his name, but the gentleman who helped us I believe said he was in the Navy. The item we bought, we actually didn’t end up needing it to use for fixing our car’s issue, so he let us return it for a refund. Thank you for the excellent and friendly service!
Jul 11, 2022 -
Before heading to the store, I called to be sure that O’Reilly AP offers the service of turning rotors. The O’Reilly’s employee told me that, they do and that it was going to cost me $25. I told him that I was in my way. He replied “ great we’ll be here for you”. I drove 10 miles to get to the store. Once I was there, the same employee that I spoke on the phone asked me if I was the person that called before. I told him “yes”. He replied. “Sorry, the guy that does the rotor’s turning is no here today. I didn’t take the name of the employee but it has red hair. I was furious. I will never buy anything from this business. Horrible customer service.
Apr 12, 2022 -
Jacob the manager could not have been more helpful. I came in looking for a replacement fuse, not realizing how many size variants there were. Jacob assisted me at my car to locate, remove and replace the fuse. Excellent customer service, very friendly, and also great value. Thank you!
Feb 12, 2022 -
They usually have plenty of help but the other morning I got tired of waiting at the register because the few employees were in the back. I put my purchase back on the shelf and left. Street access and parking is quite good and they are knowledgeable and freindly.
Sep 17, 2021 -
Jim is great. Took the time to measure my rotors for turning. He was also very helpful to find out why my new parts weren't fitting right. First class customer service!!
Feb 28, 2021 -
The customer service here is top notch! I went in for a quart of oil and some replacement light bulbs after work. The person who helped me, Geo, went above and beyond to help me when I realized I didn't have my debit card. His unsolicited kindness did not go unnoticed. Thank you for supporting our community!!!
Jan 21, 2021 -
I appreciate the response from you, i can't say anything negative of your store, the young man that helped me was very nice and polite, he did his best to hurry up going back and forth from one cashier to another, very nice service. It would of been nice for him to get help from another co-worker. Other than that, good service Only 1 person was helping out and there was like 7 people on a line, took about 45 to my turn and i was the 3rd one.
Jan 03, 2021 -
Employees are not knowledgeable. Ive recieved the incorrect parts numerous times. Probably about 10 times. Ive even called and ordered parts and they promise they will come in the next day, so I drive out there the next morning and find out that the parts were never even ordered. One of the employees didnt even know the price of a crankshaft keyway and tried to ring me up for a single keyway for 21$. The entire box of keyways was for 21$. Hire more qualified employees please.
Feb 15, 2020 -
Great staff at this O'reilly location. The Ramona location gave me the wrong part a few months back, and the manager here (Susan? Sally?) allowed me to exchange it with no questions asked, even though i had lost my receipt. It's nice to see and experience solid customer service.
Jan 02, 2013
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