I wanted to give a special thank you to Frank and the service department he was extremely helpful and I wanted to say thank you Frank for your help while I was there getting my car serviced! And I want to say a special thanks to Bill in the parts department, thank you for helping me with the issue that I had and being not only professional but caring it's highly appreciated and you both make me want to continue to be a Toyota buyer
We bought two cars from this dealer a few years apart. With the first car, I purchased their oil‑change service, and for the second car I was promised the same service. Turns out it wasn’t the same at all. The second plan only covers oil changes every 10k miles instead of 5k — yet they charge the exact same price.
Toyota’s service feels like a complete scam, and they’ll tell you whatever they need to make it sound good.
Honestly, I’m glad they showed me how bad their service really is, because I’m currently in the market for a truck, and now I know Toyota is off the table. When you’re considering a $70k vehicle, you expect real customer service and honest treatment — not this.
I’m genuinely disappointed, because I used to recommend Toyota to my friends. But now I see the service quality matches the new Tundra engines: extremely poor.
My wife and I had an amazing experience at South Coast Toyota!! Kristine was amazing! She was very helpful and very attentive to our needs to getting into our new 2026 TRD Off-Road 4Runner! She didn’t give us a the run around at all like other dealerships we have been to. Would definitely recommend to friends and family!
Hello Everyone, So we have purchased two vehicles from South Coast Toyota. We have had both cars maintained regularly. We appreciate the service and mechanical maintenance performed by your team. However, and this is not the first time, but we just recently brought our 4runner in for a major service including breaks and rotors. Our 4runner was at the dealership for 3 days.....you guys do all that work yet drop the ball on a curtsy wash...or even a quick spray clean... Have a Little Pride in what you do! Every car that goes in for a major service should be clean when it leaves your dealership! Not Detailed...at least spayed..In my opinion..after your customer drops a bunch of money on mechanical maintenance service. the last thing they want is a dirty car..that does not carry the stoke on all the money for service...that used to be a standard that separated Toyota from the rest.
Pride in Product is lacking Hard in America these days.
Had an oil change appointment at 10:30am for my Truck. Lobby is very uninviting. Chairs seem to be made to annoying you. Free coffee was mid. Walked around show lot. They had very low inventory. Might be because all the 2024 engine problems. (Wasn’t planning on buying since my truck is 2023, last of the greatest). Service was complete 1:15pm. Price for just oils change $128
Ms. Mahigül at Toyota provided excellent service and took great care of me throughout the entire process. I traveled all the way from Pennsylvania to Los Angeles specifically to trade in my car, and it was absolutely worth it. I exchanged my old car for a 2026 Toyota Camry, and she offered very flexible and convenient payment options. Everything moved quickly and smoothly. She is extremely friendly with such a positive and wonderful energy. Thank you so much!
I purchased a 2024 Toyota RAV4 from South Coast Toyota on May 22, 2024 and also bought the Tire & Wheel Protection program.
At the time of purchase, I was clearly told that this program would cover free tire replacement when the tires wear out, as well as repair or replacement in case of damage. Based on this information, I agreed to purchase the program.
Now that the tires have worn out, the dealership states that the coverage applies ONLY to damage, not wear. This is not what was promised to me at the time of sale.
I tried contacting the dealership multiple times through chat and online messages, but I received no response. I am now requesting to cancel the Tire & Wheel Protection and receive a pro-rated refund.
Very disappointed with the misleading sales practices and lack of communication. I would not recommend this dealership unless everything is clearly written in the contract.
We recently purchased a car at the Toyota Center, and we had a great experience thanks to Mahigul.She was very kind, professional,and helpful throughout the entire process. She explained everything clearly,answered all our questions, and confident with our purchase. We truly appreciate her support and positive attitude.Thanks to her , buying a car was a smooth and pleasant experience.
We placed a $5,000 deposit on a 2026 4Runner TRD Off-Road Premium that was in transit. We were very clear we only wanted all-black TRD wheels and did NOT want the chrome-accented wheels. We were shown examples and repeatedly told the vehicle would arrive with the blacked-out wheels.
When it arrived, it had the exact wheels we said we did not want, and we were told we’d have to pay extra to get what was originally promised. The sales manager (Phil or Fidel) then changed his story and denied what was said.
We canceled the deal and got our deposit back, but this was a misrepresentation on a $60k+ vehicle.
Jason, our sales rep, was great — helpful and transparent. The issue was management.
Responding the Jessica’s reply to my initial Review
Jessica, I appreciate the response, but this does not reflect what actually occurred.
We specifically questioned the wheel description on the factory spec sheet because we did not want the machined/chrome-outline wheels. We were told multiple times by management that the vehicle would arrive with all-black wheels and were shown another 4Runner as an example of how it would look. The words “I promise” were used more than once. That assurance is the only reason we proceeded.
When the vehicle arrived with the exact wheels we had raised concerns about, the explanation changed to “there’s no way to know what would arrive,” which directly contradicts what we were told earlier. If there was uncertainty, that should have been communicated instead of giving us a guarantee.
We did not ask for a free upgrade — we asked for the vehicle to match what was promised.
Jason was professional and helpful throughout, but the situation was created by management making commitments that were not honored.
Jason Kim was very helpful and was able to get me a great deal on a new vehicle. No mark ups and we were able to work out a deal. Sam in finance was also very helpful. I would recommend this dealer. Ask for Jason he will help you out.
This review is for my sales experience so far..I was looking for a specific color/featured Crown Signia Limited, had an agreed upon phone price with another dealer but that car got sold. They matched the price by phone (other dealers pulled the "your presence is your power--can't negotiate lower on the phone" nonsense). Went to see the car and they honored the quoted price. Now they did try to put some add-ons on before I got to the finance office where most of that stuff usually happens, but took them off w/o any hassle. Finance officer (Ali) was thorough and helpful, committed to letting me know the potential add-ons, and a good salesperson but not pushy and we did agree upon some extras at prices I had researched and felt were fair. My salesperson was Jason and he was very, very easy to work with. Very nice guy, genuine, not trying too hard or phony at all and I highly recommend working with him. I'm only four days out from the sale so assuming everything goes smoothly from their end with the extended warranty registration w Toyota and DMV plates arriving on time, and support for their alarm system(that I had second thoughts about but am warming up to), everything about this purchase is really good. I got the car I wanted at a fair price with no hassle. They got a couple of extras out of me, one of which I knew I wanted going in, but also at fair prices that I'm good with and that allow the dealer to make a little profit beyond the car sale. Both people (Jason Kim and Ali Russell) I worked with were great with responsive follow-up so far.
Kristine was very kind and helpful to us during our full visit, tracking down our vehicle and running around to help fill out our paperwork and get us situated during our visit. She was very sweet, upfront, and honest with us during our discussions, and really seemed to have our best interests at heart. We hope that she can continue with great business and customers, and that Toyota recognizes her efforts. While Kristine and the staff were amazing and helpful, organization and efficiency was somewhat lacking at this location, resulting in long waits for papers, locating vehicles on the lot, and locating staff, which could be improved.
Anh Vu in sales was very honest and respectful, which I really appreciated. And Sam in the financing was very friendly, extremely helpful and handled everything quickly and efficiently. Amazing service overall, I love this place-South Coast Toyota- and would definitely come back….
Buying a car with Mahigul was a great experience. She explained everything clearly, broke the process down step by step, and helped me choose the car that best suited my needs. She is professional, kind, and very supportive. We even became friends by the end. I truly recommend working with her.
Great experience at the Toyota dealership. Everything was smooth and professional. Special thanks to Mahigul — she was friendly, helpful, and very knowledgeable. She made the whole process easy and stress-free. Highly recommend both the dealership and Mahigul!
A big thank you to Stephanie, my service advisor. She kept me updated throughout the entire process, explained everything clearly, and made the whole experience smooth and stress free. I really appreciated the communication and professionalism.
I had a great experience at South Coast Toyota. They did an excellent job fixing my water pump, thermostat, and pulley belt, and most importantly they got my car back to me during the Christmas holiday. The work was done right and the turnaround time exceeded my expectations.
Highly recommend this service department if you want honest work
I want to give a huge shoutout to the team at South Coast Toyota in Costa Mesa, especially Stephanie in the service department. From the very first interaction through the entire repair process, Stephanie kept me updated regularly and genuinely made sure I wasn’t left in the dark at any point. Even though the repair took time, she always communicated clearly, showed real understanding, and stayed on top of things. Her kindness and professionalism turned what could have been a frustrating experience into a very positive one. I’m incredibly grateful for how well she handled everything and how smooth she made the whole process for me. South Coast Toyota is lucky to have her!
Bill McQuown was my salesperson and was amazing. Got a deal on my trade and got me into a reasonable and practical Prius. Was super straightforward and he showed me everything on the vehicle I needed to now. I buy a lot of new cars and this was one of the easier transactions. Would do business with South Coast again in a heartbeat. Ask for Bill!
I had an excellent experience at South Coast Toyota, thanks to Jayson. From the moment we arrived, he was welcoming, professional, and extremely knowledgeable. He came fully prepared and had the vehicle ready for us right away.
Jayson took the time to explain the vehicle features one by one, answered all of our questions, and was very attentive to our needs. He presented multiple options and truly guided us to the one that made the most sense for us, without any pressure.
The dealership itself is beautiful, clean, and well organized, with a great selection of models. Every staff member we interacted with was welcoming, well dressed, and professional, which made the experience even better.
This was honestly one of the best dealership experiences I’ve had. I 100% recommend South Coast Toyota and if you’re going, ask for Jayson.
I flew out from the Bay Area specifically because of how willing and accommodating this dealership was to work with us, and it was 100% worth it. From the moment we arrived, their main priority was making sure we left happy with both the price and the vehicle.
The entire team was incredibly kind, helpful, and efficient. Everyone came together to make the process smooth and stress-free, and you could genuinely tell they cared about our experience rather than just making a sale. They took the time to answer all of our questions and made sure we felt comfortable and confident every step of the way.
I truly couldn’t have asked for a better car-buying experience and would absolutely recommend this dealership to anyone—even if you have to travel for it.
I’m a proud owner of a 2025 6 speed manual transmission, 4x4 , All wheel Drive Tacoma !!!! All thanks to Michael Quintanilla!!! A dedicated salesman , who goes the extra Toyota mile to make sure all his customers are well taken care of. An honest hardworking man who possesses that American integrity. God Bless you and your family , please continue setting a great example.
I recently leased a Toyota Corolla and had an outstanding experience from start to finish. The staff was professional, transparent, and very helpful throughout the entire process. They took the time to explain all the options, answered every question clearly, and made sure I understood the terms of the lease.
The process was smooth, fast, and stress-free. I really appreciate the excellent customer service, the fair pricing, and the overall positive attitude of the team. I’m very happy with my new Corolla—it drives great and fits exactly what I was looking for.
Thank you for making the leasing experience easy and enjoyable. I’ll definitely recommend this dealership to friends and family.
Bought my 2026 Land Cruiser here and the whole process was great. Thank you Kevin T. for helping me get my LC just the way I wanted. Really appreciate your great customer service. I would definitely recommend this dealer to anyone looking to buy a new car.
SERVICE CENTER IS A SCAM! ALWAYS TAKE IT FOR A SECOND OPINION. Took my car into the service center for maintenance, ofcourse everytime you do there is a list of issues. They said the following item needs to be replaced
* both lower ball joint -torn * both front insulator boot -torn * both front sway bar links - torn
Took my car to Danny’s auto service in santa ana, not only did he checked but also showed me nothing was wrong. People DO NOT TRUST THEIR QUOTE OR MAINTENANCE ISSUES, ALWAYS GET A SECOND OPINION!
Hands down, one of the best experiences I have ever had in a dealership. Shout out to Fabian.I truly enjoyed working with him to get my car. No BS, no running around, no sneaky tactics. I knew what I wanted , he quoted me a price and that was exactly what I got .I went back and forth online with him texting some info, but here's the best part ,I was in and out of the dealership less than 2 hours. Yes, less that two hours. That is 3 hours shorter that my previous best record in a dealership. Thank you
⭐⭐⭐⭐⭐ The service was excellent! They treated us so well — there was no tension at all during the whole process. Maximo, the young man who helped us with the sale, was very kind, reasonable, and showed great interest in helping us. He truly went above and beyond for us. Fidel, the young man who helped us with the financing, was also excellent. I give them a 10 out of 10! I 100% recommend this place to anyone looking to buy a Toyota.
Just bought a new Toyota Corolla from South Coast Toyota and had a great experience. Dennis was super helpful, easy to talk to, and made the whole process smooth and stress-free. Sam helped us with the contract and explained everything clearly, which I really appreciated. Me and my aunt who shopped with me are super happy with my new car! Definitely recommend checking them out 10/10.
I don't really write reviews for dealers but South Coast Toyota has a unique quality that makes them stand above the rest and that is that they stick to their word. What ever our excellent salesman Fabian promised, they kept to their every word, even if it meant for the dealer to eat the cost of a discrepancy. If you want a truly honest dealer with no apologies, just professionalism, go down to South Coast Toyota, they will take care of you!!! You will leave happy with the car of your dreams!!!
Jason (sales) was great when it came to communication and answered every question I had no matter how big or small. He was very detailed and understood I was shopping around for the best price so he gave me a deal i couldn’t pass up. Ali (finance) was awesome as well. She explained everything thoroughly and wasn’t pushy like some dealers if you don’t want certain extra options but she took the time to answer any questions. Overall, shopping and working with the staff at South Coast Toyota was a positive experience.
I recently bought a car at Toyota South Coast, and it was an amazing experience! Everything went smoothly from start to finish — the team truly cares about their customers. Special thanks to Gulya — she’s awesome! She helped me choose the right car, explained everything clearly, and supported me through the whole process.
I’m really happy with my car and the service. Glad I came here — highly recommend!
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