Firestone Complete Auto Care in
Costa Mesa (CA)

What clients say about Firestone Complete Auto Care in Costa Mesa (CA)

• Nicolas

  I've been to many different Firestones, but this is the only one I want to keep coming back to. They are professional, efficient and friendly. highly recommend it.

  Oct 22, 2025
• Haley Dodd

  I had to go twice in the last 30 days for 2 flat tires and the team was so amazing and fast! Super kind, efficient and professional. Will recommend this location to everyone!

  Oct 13, 2025
• Paul DeLucia

  I have brought several of my cars here over the years. The Firestone team has always been great and responsive. I have had them assess problems quickly and not charge for the consultation. They don't oversell. Recently I bought a new set of tires, and for some reason they were not balanced properly, I brought the car back in and they fixed the issue quickly.

  Oct 13, 2025
• Nicole Foust

  I stopped in for a flat tire needing fixed and was so stressed out because I was going to be late for an important meeting but Carter and Dylan were incredibly helpful, efficient and got me taken care of instantly ! I will be back because of their fantastic service !

  Oct 09, 2025
• Carter Tangard

  Carter has the same name as me and was super respectful and very fast. Dylan and Kevin were very nice and listed out all my options, he as well showed me pictures of my tires and filters. Overall great experience

  Oct 07, 2025
• Patrick Lim

  Very slow service - 3.5 hours for oil change and tire rotation even with an appointment. They claimed to do a full inspection but immediately after leaving my car alerted me to loss of pressure in the tires and overfilled oil. They rotated the tires but did not adjust the pressure.

  Sep 09, 2025
• Richard Kirkpatrick

  Luis , the service advisor that took care of me. Did an amazing job when I called in for tire replacement asking if I still had warranty on my tires, Luis took his time to look up my vehicle history, even though I did not purchase the tires in his store. Even though Luis was very busy with her epic events weekend he took the time to take care of me, even though I did not have an appointment, Vincent, the technician was very efficient in getting my vehicle done in a timely manner and verified that all my tire pressure Set correctly assuring that I would be safe while traveling. The guys at 475 E. 17th St. in Costa Mesa really Care about taking care of people just wanted to say thank you to Luis and his team for getting me back on the road as quickly as they did.

  Sep 07, 2025
• bibiana burciaga

  Dylan and Kevin were awesome! I was trying to get my car inspected for cross country roadtrip and I told them how mucho more I was quoted somewhere else and all the useless things they wanted me to pay for. They were honest to the point and save me almost 2k in unnecessary repairs

  Aug 28, 2025
• Diana Rafferty

  I had a great experience at Firestone Complete Auto Care in Costa Mesa. Luis was helpful, friendly and professional. He kept in contact through out the day with updates about my car service. Dillon assisted in completing the process. Everything was seamless and I was not over charged. Thank you Firestone!

  Aug 28, 2025
• Eikichi Onizuka

  Kevin was welcoming, knowledgeable, and explained everything in detailed which made me understand everything clearly. Though he was by himself, he was quick witted and agile when taking customers in constantly. Everything was done in a timely manner and was always asked for authorization before doing something to the car every step of the way. Will be coming back and will be reccomending friends and family here.

  Aug 19, 2025
• Tyler Holst

  I’ve been going to Firestone for years to get tires for all my vehicles, and they’ve consistently delivered great service. Their website and app make it super easy to schedule appointments and keep track of all my service records. One of the best perks is the free tire rotations that come with purchasing their tires. I use this regularly to keep my tires in top shape and extend their lifespan. I also purchased the Road Hazard Warranty, which recently paid off. After a tire blowout, I was able to get a replacement within an hour—and Firestone covered the cost completely since the tire had less than 5,000 miles on it. I’ve always recommended Firestone based on their reliable service, but this recent experience with the warranty really sealed the deal. They stand behind their products and make the process smooth and stress-free. Highly recommend!

  Aug 18, 2025
• kate coluccio

  This place is awesome! They always help me out and are honest with their pricing and service. They even fill my tires with air because I don't know how to!

  Aug 12, 2025
• Deborah Linden

  I visited Firestone tires back in March to get my battery tested. They informed me that the battery was no good and needed to be replaced. They did not have one in stock so they asked me to wait while they located one. After a few hours my car was done and I spent $251.22. Last week when I got back from Cabo the car wouldn't start? I was getting messages to turn power OFF to conserve battery. Then, my GPS went out. All systems were sending notifications. I called FORD and they said it was the battery. They actually informed me that my Explorer Sport would only be sending those messages due to a faulty battery. After several attempts I got the car started and went back to Firestone. They re-tested the battery and said nothing was wrong and most likely it didn't start because I didn't drive it for 5 days? This past week I got stuck 5 times and all systems were going OFF again telling me to turn the power OFF to conserve battery. I called Triple AAA and in fact the battery read "BAD CELL REPLACE" Triple AAA wanted me to go back to Firestone because the battery should be under warranty - I purchased it 5 months ago. He said it was an Auto Zone battery and it probably sat on a shelf for too long. I explained that I already did and they will not acknowledge that they sold me a bad battery? I get OFF from work late and my safety means more to me than the money. I paid for another battery with peace of mind and triple AAA only charged $220. I will NEVER do business with them again! They even tried to get me to buy tires!

  Aug 10, 2025
• Alia Coulthurst

  I was very frustrated that the store called me twice when they wanted to make more money off me by saying that I needed more services on my car. They did not call me at all when my car was finished. I finally called them four hours later they said oh yeah it’s done we sent you an email.There was no email sent.this is my second bad experience at this location I will now be using valvoline because they are faster and cheaper.

  Jul 26, 2025
• Andrea Sanchez

  Came in on Saturday morning to get my alignment done. They took our car right in told us it would be about 90 mins and was done perfect timing like they said. Very nice and professional. I will definitely be back. Thanks guys keep up the good work!! ⭐⭐⭐⭐⭐ from me.

  Jul 20, 2025
• dguan77

  The manager Lauren was very knowledgeable and courteous. She found a good option for the tires of my car, in addition, she went out of her way to find a cup and wash it for me to get water from the water machine. Thank you very much!

  Jul 11, 2025
• Katie

  Kevin was so awesome. He was so kind, patient, and super helpful. I came in stressed because of my flat tire and left with a smile on my face. I would definitely return.

  Jun 30, 2025
• Rick Martin

  Lauren was polite, and knowledgeable. My repairs were addressed immediately and the cost was fair and reasonable. I am a repeat customer and I trust this store will treat me well. I have recommended Firestone to my friends. The front desk has always been staffed with polite professionals.

  Jun 17, 2025
• Julianna Gepes

  I had such a great experience at this Firestone. From the moment I walked in, the staff made me feel welcomed and taken care of. Specifically some extra helpful staff members, Lauren and Malek. They were friendly, professional, and took the time to explain everything clearly without making me feel rushed or overwhelmed. The service was quick but thorough, and I really appreciated how honest and transparent they were about my options. It’s rare to find a shop that genuinely puts the customer first, but this place absolutely does. Highly recommend if you’re looking for great customer service and a smooth, stress-free experience. I’ll definitely be coming back for any future tire needs!

  May 30, 2025
• Jayalal Vargheese

  ⭐⭐⭐⭐⭐ Outstanding Alignment Service – Honest and Welcoming! I had a great experience at Firestone! I brought my car in for a wheel alignment, and the service exceeded my expectations. From the moment I walked in, the staff created a warm and welcoming atmosphere. They were honest and transparent about what needed to be done—no upselling or pressure, just straightforward advice and genuine care. The alignment was done perfectly, and my car now drives smooth and straight. I truly appreciate their professionalism, integrity, and the comfortable environment they provide. Highly recommend Firestone for anyone looking for reliable, honest service!

  May 15, 2025
• Dmitry Dell

  I had an outstanding experience! Lauren provided exceptional customer service from the moment I walked in. She was knowledgeable, patient in explaining my tire options, and made sure I understood exactly what services I needed. The work was completed quickly and at a fair price. The entire team was professional, but Lauren's attention to detail and friendly attitude really made the difference. Definitely a 5-star experience, and I'll be returning for all my future auto care needs!

  May 14, 2025
• Remo Wahbeh

  Firestone it is the best I’ve been at many stores in Orange County but the best service I had it was with Malek Wahbeh he was the store manager he advised me which tires will be good for my car with full service for my car , he was so professional, friendly and knowledgeable, by the way I drove all the way from San Francisco to get the best deal of my car service. Thank you Malek you are the best.

  May 04, 2025
• oubada dahma

  I had an outstanding experience! From the moment I walked in, Malek and his team were friendly, knowledgeable, and genuinely eager to help. They took the time to explain my tire options clearly and helped me choose the best set for my car. Thanks for the great help.

  May 04, 2025
• H Q

  What an amazing experience! I drove to Irvine to drop my daughter at UC Irvine. I knew I need to replace tires on my Honda but didn't think it was needed immediately. Talked to Malek W. at store and he gave me a great deal and amazing service. Thank you!! Malik and Firestone! Highly recommend this store.

  May 04, 2025
• Mahmoud Arafeh

  Really great experience at Firestone. Malek, the manager, was awesome—super helpful and easy to talk to. He made sure everything was taken care of without any hassle and kept me updated the whole time. You can tell he actually cares about the customers, which is rare these days. I’ll definitely be coming back because of how well I was treated. Big thanks to Malek and the team.

  May 03, 2025
• Abdul

  I had a my second very good experience at this Firestone store. The manager, Malek, was very kind and helpful. He explained everything to me in a simple way and helped me choose the right tires for my car. The service was fast and honest. Malek is a great manager, and I trust him. I will come back again and tell my friends.

  May 03, 2025
• Ron Lloyd

  Wow! Malek (store manager) saved the day for me and my teenage driver! Got a bolt in her tire and Firestone on 17th street stopped everything to help! Very friendly & welcoming….fixed the tire and got us back on the road!!! I also taking my fleet company car here and they always do an OUTSTANDING job!! 100% trust this place! Thank you Malek & your staff!! They didn’t even change me for the tire repair! I will be coming back for all you tire & repair needs!!

  May 03, 2025
• anthony leon

  I took my car in for a four-wheel alignment on Saturday, April 5th. After the alignment was done, their staff took my car out for a test drive. When they came back, they turned into the shop and drove my car directly onto the curb, which damaged my tires and wheels. I hope everyone who comes here to repair their car will be careful. It is best not to go here to repair your car. These repairmen are rubbish.

  Apr 09, 2025
• Fancy Feet Company

  I had just purchased 4 new tires somewhere else so when I had a screw in one I came in to fix the flat. Miguel and Johnny were so kind to my son and I. They addressed the issue quickly and efficiently. I paid exactly what they quoted me and I was in and out in under an hour. While waiting they were extremely delightful and pleasant to my 4 year old son. They made a frustrating situation smooth and easy. I highly recommend them and will be purchasing my future set of tires and bringing my car in for maintenance at this Firestone because of Miguel and Johnny. Thank you for your exceptional customer service!!

  Feb 11, 2025
• Dragor Cochrane

  I don't get the negative reviews, honestly. I spoke with Johnny multiple times, and he was quite friendly and accommodating, sincerely conveying an interest in getting me done as soon as possible so I could get to my next appointment. He also gave me advice on how I could buff out a scratch on my car so it would be less ugly. I suppose it's possible they're slower than competitors? His initial estimate without any rushing was 1-1.5 hours for a tire rotation and an oil change. One annoying thing? The waiting area tv was kinda irritating, but I solved that problem by turning it off.

  Oct 31, 2023