LKQ Southern California JunkYard in Santa Fe Springs (CA)

Was just looking up the directions to relay to someone else and seen all of these negative reviews and wanted to post my review. I have ordered parts from here on several occasions and I have not experienced the problems described here. Today I was told my sales contact no longer worked with the company and that they have recently had a large turnover of employees recently and they are currently short handed so that may be part of the reason people are having difficulty. I hope that I continue to have good service as this place is relatively close to my home and their parts have always been good and the service adequate. Bill

Tons of great auto parts for the picking!

Terrible experience. First they treat you like you are going inside a defense secret facility. First impressions is like they do not want you there. Second, they do not accept any free entry vouchers (a free entry voucher from LKQ) on certain days (even after I called and they say that yes, you will be let in free). Third, prices were very high for used parts (with no warranty whatsoever). Fourth, they charge extra for warranty. Fifth if you buy the warranty it will take much longer to get out. Fifth, they charge "core" charge for the use items. Six, they charge money (regular entry fee which the day I went was $3) to get in to return the core or for warranty. Seventh, they do not allow you to return parts (that you pay extra for warranty) on certain days. Eight, many of the guys are plain rude (and @$$&*!%$). I would say first try the auto parts, if you most buy genuine parts (and the internet does not have the parts at a price you want) try any other used auto part it is unlikely they will be worst than this place. AVOID, AVOID, AVOID ! ! !

Drive came help push the suv backwards so he could get the truck on the tow and then said he can’t do it and left me with a suv in the road

Incompetent! I ordered over $500 in parts, called their main line three times to verify that they were available for pickup, drove over an hour to the warehouse in Santa Fe Springs and behold THEY WERE NOT THERE. A complete waste of time and the sales staff is 100% incompetent. I made another half dozen phone calls total to try and pick the parts up (supposedly they were in the San Diego warehouse one rep told me...which is another 1 1/2 hours of out my way) but I never could get a straight answer, nor could anyone confirm they were physically there! Meanwhile they charged my credit card for everything!! Buyer beware.

This place is unorganized. Took them 5 days to update my already existing account. After all this process they also sold the part that I was doing all these changes for. Emailed them the last two days to get an update with no response or call back from the sales rep. Finally tracked the rep down (C Ayala) and he told me they dont have the part anymore! What a joke!

Great selection of items for your car from Transmissions to front ends pretty much anything you need for a car friendly staff uni fall back if you do not return something within the same day you awake a few weeks to get a refund as I'm still waiting but they do have a bunch of great items Norwalk Raider out

The customer service is very very good they took care of me quickly and part i picked up was clean and in top quality. I would recommend them for parts and their very good service.

I experienced one of the largest inventories I've seen in years

This people force me to buy guarantees on my parts even though I declined it then I came buck to get the guacamole money back and they said it was expired bad business

Love this place. My friend and I doing what we do at LKQ!!

Great place for 15 year old car parts and few older parts in high demand.

Terrible service and rude unfriendly unhelping staff

Worst customer service.Id rather shop at AutoZone then to deal with these crooked people.

To much for used parts if they are not on sale I never come back to any location.rather buy them on Amazon or eBay brand new some times cheaper

Pick up a rear hatch at the warehouse. Was a great, easy ordering experience and fast service

My go to place for car parts. If you need car parts of any kind, call them and ask for Greg Tong. He'll hook you up.

Management is demonic they don't believe in second chances management breaks all their harassment policies and curse

If you need a part for your car this is a place that could have it as long as it's still available.

Been calling for over 3 months, 4 different locations. Cannot get my calls answered or returned. 👎🏻💩

Good service fast and reliable

Best service, best inventory, ask for Danny front desk that guy it's the best.

Great place just blown away love it good service

Excellent prices. Great costumer service

Really bad customer service I call and this men was so rude.

agent , brain not trustable, not responsible to what he promises to his customer

they lie , cheat , customer service sucks. beware.