Representative named Cynthia double charged me with two items, a $34 5 qt oil and an in-house OReilly ATF for $8.99 which were not what I took home. I did not check the printed receipt at the counter, but as I drove off, I realized that I was charged a total of $141 for a 5qt engine oil, an engine oil filter, an ATF oil, and air cabin filter, and it was totally so much for those few items so I re checked the receipt. Positive that a mistake was made, I rushed back to the store and manager JR made the correction and proceeded to issue a refund back to my card. I made Cynthia known that she charged me twice for one item but at first, trying to save face, blamed me and quipped non apologetically "for not knowing what you wanted." She would later apologize, but only after I insisted that she must pay attention to what she is doing. I don't normally check my receipt because I'm a repeat customer in this store and I had no bad experience until today. From now on, I will check my printed receipt, otherwise, I will end up paying for the things I did not take home. Please continue training your employees and checking their daily performance. If the pattern of bad behavior had been shown, then it is only correct that any employee who does something like this should not only be reprimanded but be held responsible. There could be a great reason why such a thing is happening and it should raise a red flag to the associate's conduct.
This absolute homie byron helped us and damn did he save us time and anxiety. This man looked at our car for literally 10 seconds and knew what it needed free of charge. Don’t know this man but love him to death! If you pull up here pray to GOD Byron is working cause he is like mechanic Jesus.
Came in feeling awkward in evening wear and we were blessed to get the cool women with the doc Martin's and kimono. She checked our car battery in this crazy heat and gave us the peace of mind. Friendly, and explained the process 10/10
I went into this store today after I called in about buying a battery because I'm having problems with it. They were very friendly said they would help me test it and change it if needed. I go in and this bald guy with glasses was the first available person. I explain and he goes to check the battery. He made a very rude comment about the state of build up whatever I let it go. I asked if I cleaned it a bit might it help. He walked away from me without saying anything. I cleaned it but said I would buy a new one and he just said very rudely he couldn't do it without even trying. He was obviously not very professional from the beginning. This has been the worst experience will definitely not be going back!
There Knowledgeable and sincere. They went above and beyond to help me locate parts for a vehicle that is 35 years old. I'll be a repeater with them for sure. Could use more staff on weekends though....
Not the friendlest group. If you want to feel insignificant, this is the place to go. Store appears to be well stocked. There seems to be a consistent wait time with customers piling up with no additional checkers to aid the situation. Always feels like one clerk on the phone with business and another servicing the other customers in line.
They were not able to help me out with power steering fluid. Like, excuse me? That’s something you should probably keep stock of. Good service, bad inventory.
Been left waiting on the phone for way to long. Had to call back 3-4 times.
Sad how management fails to attend customers as well manage their team well. Only 2 people scheduled at night from I have seem lately. Not enough to attend people in the store and or answer phone calls.
Get it together Orielly's.
The night assistant manager was really rude. It's a shame when someone has a position and supposed to lead by example. Instead she was extremely lazy and refused to help. She was in a hurry to go outside while on the clock to go drink or smoke with with her friend. O'Reilly's has really gone down the drain
Got the part I needed and then asked for help to replace it and the guy said no I’m not going to do it and yells at someone in the back to do. Waited about 5 mins but no one showed up and I left! Lousy customer service.
I've been here a handful of times to buy just random items. However, on Sunday, May 22, 2022, I was really appreciative of the above and beyond customer service I received- specifically referring to the young Rep. Ricardo. My truck starter/ignition went out. He came out, tried to troubleshoot my issue. He allowed me to borrow tools and got a solenoid to see if that would remedy my issue. I had to call a tow truck and our interaction was over. Yet, as Ricardo was clocking out, he still checked up on me and wished me well as I waited for my tow.Bravo!
Nice place to shop for auto parts, the staff is always very helpful and the store is clean. They have some tools for rent or borrow and don't forget to bring your old oil for recycling.
Alfonso at the Pomona location was such a great help. My van's battery went bad and he was so helpful. He even swapped it out for me. Great service all around!
The customer service at this location is always great, they are very helpful and knowledgeable and very eager to help you out with your auto parts needs.
Order on line for curb side pick up, followed instructions notified them when I arrived waited 20 minutes, no one ever came out. Went into the store to get my merchandise. The sales association wasn't the greatest.
If you're in for windshield wipers, you're in there for 5 min, in and out, done. For other things I'm sure the employees would be happy to help out with engine problems or whatever
Best customer service. If they don't have what your looking for they'll order it or tell you the places that might. Susan, Mario, Anthony, and everyone else whose ever helped my fiance and I thank you. If I could each employee that's been helpfull and gone out their way to find what I was looking for a raise and then some I would. No one can compares to O'Reilly's ever.
Needed a new alternator. They offer great priced refurbished alternators and other parts with a lifetime warranty. Tested my alternator free of charge! Helpful and my visit was less than 10 minutes even though the shop was busy. Thanks!
They don't like to test you parts and when they do they say they are broken... I have taken multiple parts to them for testing and all come back no working but I take the same parts somewhere else and they test working
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