Chubby lady there was of no use. I called customer service to verify if it was alright to drop off my junk car. They told me it was okay to drop it off before 4:30 I got there about 4:15 today and the lady there said that I couldn't drop it off because their yard was full. I told her that I came to all this trouble because I was told that I could drop it off I need to be rejected at the door. Terrible customer service. I'd rather go to another place. 1-18-26
If it was up to me I would give no stars !!! I hope this place gets shut down the worst by far the worst experience ever
DO NOT SELLL CAR HERE !!!!
This place is a circus and it’s ran by the circus clowns .. none professional and worst customer service services ever I hope they get shut down like the other locations because this place is a joke !!!!
BEST THING ANYONE COULD DO IS GO ONLINE ON LKQ SEARCH FOR YOUR VEHICLE FROM THERE IT WILL TELL YOU EXACTLY WHERE THE CAR IS LOCATED AND YOU CAN ALSO LOOK UP THE PRICES BEFORE YOU EVEN GET TO THE FRONT COUNTER IT'LL EVEN GIVE YOU THE PRICE WITHOUT WARRANTY!
Poor customer service people act like they don't understand my question or care to help very confusing facility... Needs to be more organized drove to far to not have a great customer service experience can do better
I own a 1986 Toyota Van and that is what it says on the pink slip. But on the driver side door, it says 1985. On the pick your part App, it says 1986, But on the van that's in their yard. It says 1985....Both vans look the same, but the wiring schematics are deferent....I'm trying to find out who's fault is it. Toyota or the DMV?
AMAZING can't remember the gentleman's name but he really saved me with a window, installed it in minutes the tech was excellent highly recommend THANK YOU APPRECIATE YOUR TIME
Not user friendly Got somebody from the call center. They had no ability to help me. They were in another country and they told me to come down to the yard. After said, what do you do with senior citizens? People without cars or people with disabilities, he hung up.I will not be doing business with them
To my surprise these guys were very helpful.. I was in a rush one day and bought a bunch of stuff and had to make two trips to the car well I got to the car got distracted and completely forgot about the rest of my stuff , realized it the next day and went back their expecting the worst but to my surprise they had set them to the side and gave them to me….. thanks guys for being kind
tried selling my car to them. they offered a super low price and moved my pickup day twice with no warning. cancelled my pick up last minute (because they called me and i didnt pick up. but they never actually called me!) after waiting for them all day. did not communicate with me at all, i had to call them to schedule anything and when i did the person on the phone always seemed confused.
ended up donating my car to kars 4 kids bc these guys were such a hassle to work with.
This place is trash! Threatens patrons, talks shit to them and young girls.. and today an employee even tried to fight a patron. The manager was a piece of crap not handling the situation.. pick a part needs to do better!
Came with all paperwork to junk the car and the weight weight lady at the desk said the hand writing looks the same which was two different hand writings from buyer to seller waste of time and gas
TERRIBLE experience trying to get rid of my junk car for parts.
Last week, I talked to a call center person named "Brad" and gave him all of the info and answered all of his questions. I was fine with the amount they were going to give for the car, so I scheduled a pickup for today (Friday) from 11am-2pm. I KNOW I made it for that window because I was sitting at my desk and input it into the calendar on my computer while I was on the phone with the man, along with the ticket number. I don't work on Fridays right now and made sure to schedule the pickup when I was at home.
So imagine my surprise when they called me while I was driving to work yesterday afternoon. I hung up because they called repeatedly and then called back when I had a second. Then the woman on the phone said that my appointment was Thursday. I assured her that I would have never made the appointment during my working hours because I have to let them into the parking garage. She rushed me off the phone and said she would call me today at 10am. Well, it's 3:30 now and I have left two voicemails, and called back a third time trying to get through to anyone who can give me an answer of what is happening and I was put on hold for 8 minutes. There is no way to get in touch with these people.
What a waste of an entire day and now I still have to figure out how to get rid of this car.
Don't work with this company.
Do NOT sell your car here. It was the single worst experience I’ve ever had. I called to confirm and schedule my drop-off in the morning and towed my car there only to have the front desk tell me not only is the lot full, but every other lot in the area was also full. So, I had to pay more money to tow my car elsewhere. I was also told I could not have the tow truck drop my car there either. She also did not give me the phone numbers of any other location, I had to sit on the phone and find out myself. What’s the point of scheduling an appointment ahead of time and having day of confirmation to drop off my car here just to reject me. Makes zero sense. Horrible experience, never coming back here.
This junkyard is my favorite one out of many, for some reason I always seem to find what I'm looking for. Prices are reasonable .I recommend this place for all your car needs
I went here a couple of times a few years ago, so this is the first place I thought about going this time for a part I need to see if I can save some money instead of buying on eBay but looking at all the recent reviews of people saying this place jacked up the prices has got me staying away from this place. There’s no way in hell I’m going to drive out 30-50 mins in LA traffic, go find the part myself, go take it out myself, and still pay a stupid price for it. I’ll just do it from the comfort of my home with a click of a button if I’m not going to be saving much. Y’all too greedy charging ridiculous prices. I suppose you’ll be asking for a tip as well? Chales. Miss me with that. Bring down the prices or start losing more and more business. The internet has just about everything someone needs. Such a shame. I was looking forward to going.
First time here, went with my dad and grandpa. Brian there was very helpful and we got the lifetime warranty on the battery I needed, which is awesome. Good prices and good customer service he gave us. We will definitely go back.
Came to get a left side Rearview Mirror which shouldn't have been expensive considering I bought it faulty. The connection already shows missing contact pieces. I also purchased a rear view mirror which I also removed myself. After waiting in an extremely long line to purchase. 2/6 tellers Open, the Employee charges me, entrance fee which is paid at the door, and warranty that I never asked for. No place else Forces warranty. Then Charges me Cash for what I Believed to Be 2 used auto parts. Upon review of my recite is when I immediately noticed all the extra charges, and insisted on speaking to the manager. I explained he has an employee charging extra things, not asked for. Then the Manager asked if I told him beforehand that I didn't want the warranty, attempting to Discredit my complaints. And said I should have said something before the transaction was completed. No where in the premises does it say warranty included in price. And when I told him fine, what does the warranty cover he said anything including incompatibility and defect and unsatisfactory. So I left it at that. This was my first time here, and I feel because I'm a woman they attempted to con me out of what's supposed to be value prices! I'll be back soon, but I would warn others to thoroughly review what you're being charged for! Not a friendly place or cheap. Sexist cons!
Went to pick your part in Wilmington looking for a chevy v8 mass air flow sensor. Found one removed it and they were trying to charge me 85 dollars for it. Thankfully i didnt purchase it and i called oreillys auto parts they had a new one for sale at 65 dollars with no core charge. This pick your part is not worth it anymore they are overcharging customers!!!
It’s best if you look online FIRST before coming down to any LKQ to see if they have your car in stock, it’ll show what row and space the vehicle is in, which makes it a whole lot easier
Pretty good visit this time. LKQ as a whole is not on my favorite list every since they've gotten rid of their rewards program (literally overnight) and increased their prices across the board at all locations >:-《 Lines were long here, but typical at this location. If you see something you want here don't wait too long because vehicles are rotated out sooner than typical due to it being in the L.A. area.
They had 4 lines open but took 20 minutes check out. Don't forget to get the stock number or they won't let you check out now. You can find it online though, but you have to look at the vehicle on that specific location's site.
This yard is charging an extended warranty as a mandatory fee according to their manager and cashier. Also, will change the description of the part you purchase to a different higher priced one. I was charged the price for an air strut, while the part on their website is cheaper as an air spring. It's against federal law to mandate an extended warranty. Beware of these price, do not pay for the extended warranty if you don't want it. Report them if they do.
I totally understand that you can't take car parts into the yard. But JUMPER CABLES AND TIRE CHOCKS ARENT PARTS! They are TOOLS and they STOLE my tools!! Nowhere does it say you can't take jumper cables or tire chocks in. They were in my tool pack and they kept them on my way out. Horrible le service. Be careful
Good customer service, bring your tools and pick your parts , you can find late models cars, from engines, transmission, electronics sensors , suspension, interior parts seats, bumpers moldings , wheels , doors , tailgates, etc , remember this place is self service you bring your tools and you remove your parts
Website
