An excellent store. I visit it regularly to buy windshield cleaner, batteries, and other items. The staff is helpful, and the prices are reasonable. I recommend it!
A very kind gentleman helped me change the low beam light on my car. He helped me purchase the right replacement light and install the new one free of charge. Was in and out in 5 minutes. Will definitely be back, thank you for the amazing customer service!!
George was very helpful when I came here for help with my car. I was very frantic and he came very reassuring. he was able to fix what was wrong with my car out of the kindness of his heart. thanks George you made a longitme happy customer. the manager was also kind, she was a woman but I didn't get her name. thanks AutoZone, and many blessings your way, Mr. George.
This place will not help you out if you don't have a receipt. My ignition switch that I bought from auto zone went out after a month and tried take it back and exchange it but they wouldn't and I didn't have any money to buy another one. I didn't need a handout, I had proof that I bought it, it the was on my debit card statement but nope, kick rocks. Last time I'll ever spend any money at AutoZone.
William is awesome he changed out my turn signal that I have had out for over 9 months because I had Noone to change it. He was so knowledgeable and professional. Thank you
5 stars for the young worker named William. This autozone will now be my go to spot for anything car related. William was kind, efficient, and helpful.
This Autozone is nothing short of incredible. Every time I’ve come they are so kind and helpful. I’m not a car person sadly so I don’t know much about them. They would answer every question I had, and explained it in a way I didn’t feel stupid. Thank you all so much for all the help you have given me.
AutoZone needs to investigate one of their managers at this location. very disappointing experience at this AutoZone location. One of the employees smelled strongly of marijuana and appeared to be under the influence while on the job. Not only was it unprofessional, but this is unacceptable behavior for someone representing a company, especially when customers are relying on staff for safe and accurate service. Management really needs to address this issue immediately. My friend also told me she was done dirty by this same manager who refunded a part that she wasn't returning and took away her warranty. She returned a small item, but was refunded a different part. He didn't give her all her money, only gave her the amount for the part she returned. This is a "manager" we are talking about. What else is he doing to other customers? Shame on you AutoZone for having someone like him represent your company. VERY DISAPPOINTING!!!!
William helped us out with our truck battery. He had excellent customer service and was friendly and knowledgeable to make sure we got it fixed with the right parts. He deserves a raise!
I got my battery replaced here today and let me tell you, everyone was so nice and welcoming!! Mr. Luis helped me replace my battery and he is the BEST. He was so friendly and made the whole process quick and painless. This is the only Autozone I’ll be coming to. Thank you!!!
William had great customer service as soon as we walked through the door. Was thorough with answering any questions we had! Definitely recommend this Glendale location
I had the BEST service I have ever gotten at any store period. William and George took their time to explain every possible cause for an alternator issue I was having, right before closing, while also juggling other customers and inventory. Genuinely amazing, I am very impressed with these two. If you are their boss they deserve a RAISE
⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service from William H.
I had a great experience at AutoZone in Glendale thanks to William H. — he went above and beyond to help me find the exact part I needed. Not only was he knowledgeable, but he also took the time to make sure everything was correct and available in a timely manner. His professionalism and dedication really stood out. It's rare to find customer service like this these days — thank you, William, for making the process smooth and stress-free!
Love this Autozone! I was in and out within 20 minutes, and was helped out immediately. William helped me out with getting a new battery and installed it swiftly. Thank you for the easy experience!
I recently stopped in the AutoZone in Glendale, for the second time in the last 4 months. Both of those times I was assisted by an employee named William. I usually avoid AutoZone because I have found them to be unhelpful, difficult to communicate and with an unprofessional disposition. However, not this young employee named William. He was professional, knowledgeable and with a fantastic positive attitude. AutoZone Glendale is not on my way home, but I will never hesitate to go back as long as I know someone as professional as William will be there to assist us. Congratulations to AutoZone, and thank you.
I always find friendly staff when I go, it close to home, so if I have an emergency, like a dead battery or an allen key, they usually can help you out with simple DIY repair items.
Bless Juan G. for helping me out with a scratch on my car. He didn’t have to remove it for me but he did. Very kind staff! He recommended Purple Power and Turtle wax and it helped remove a good amount of the scratch.
None of their machines could charge my battery. They confirmed the battery was fine and just needed a charge. They gave me no other alternative other than to go find another autozone. I wasted a whole day for no progress.
"AutoZone is a go-to destination for all my car parts needs! The staff is incredibly friendly and knowledgeable, always willing to lend a helping hand. They take the time to understand what I need, offer helpful recommendations, and make the shopping experience a breeze. The store is well-organized and easy to navigate. Thanks to the friendly staff, I always feel confident I'm getting the right parts for my vehicle. Highly recommend AutoZone for excellent customer service and a wide selection of auto parts!"
Our employees love this place, even the ones we fired.
Where do I start...I can not thank the crew at AutoZone in Glendale for helping me out. I went in yesterday because my check engine light came on. William scanned my car and printed out the results from the scan. It showed I had a misfire in cylinder 4. He suggested to replace the ignition coil and spark plug. I went home and changed it myself, and its back to running like a champ!!! Thank you William for your help and advice.
I visited this AutoZone location expecting basic customer service, but instead, I got excuses. I went in to buy new wiper blades, and when I asked for installation—something AutoZone advertises as a service—the employee claimed they “couldn’t do it” for my car. No real explanation, just a lazy brush-off. Funny enough, I drove to another AutoZone nearby, and they installed the exact same wipers in under two minutes with no issues.
If you’re looking for actual service and not just an attitude, I’d recommend skipping this location. Clearly, they don’t want to do the bare minimum for their customers.
As an avid DIY car enthusiast, I've had my fair share of experiences with AutoZone over the years. The national auto parts retailer has a significant presence across the United States, offering a wide range of products and services to cater to the needs of both casual drivers and seasoned mechanics.
When it comes to the technological aspect of AutoZone's operations, the company has made some notable strides. Their online platform is user-friendly, allowing customers to quickly locate the parts they need and even check inventory availability at nearby stores. The in-store kiosks also provide a convenient way to search for parts and access information, though the responsiveness of these terminals can be hit-or-miss.
However, the real test lies in the quality of the customer service. This is where AutoZone's performance has been a mixed bag. On one hand, I've encountered knowledgeable and helpful staff who have gone above and beyond to assist me in finding the right parts and offering advice on various repairs. They've even provided loan-a-tool services to aid in my DIY projects, which is a valuable addition.
On the other hand, there have been instances where the staff seemed disinterested or lacked the necessary expertise to provide accurate guidance. This can be particularly frustrating when you're dealing with complex automotive issues and need reliable information to make informed decisions.
It's worth noting that the customer service experience can vary greatly depending on the specific store location and the individuals working at the time. Some AutoZone stores seem to prioritize customer satisfaction more than others, and this can significantly impact the overall impression.
Overall, AutoZone offers a mixed bag of technological advancements and customer service quality. While the online and in-store tools can be helpful, the company's success ultimately hinges on the knowledge and dedication of its employees. If you're lucky enough to encounter a knowledgeable and engaged staff member, your experience at AutoZone can be quite positive. However, if the customer service falls short, it can leave you feeling frustrated and unsatisfied.
I’ve been customers with them more than 10 years .
Been comming here for over 10 years Today I experienced the best customer service here, From Luis The New Manager *Very friendly *Very Professional And all the employees seem to be in good spirits , which is not to common in these type of stores
Nice place. The staff was friendly and knowledgeable. They were able to help me find what I was looking for (pin striping adhesive). They looked up the part number and then showed me where it was in the store. I wandered around the store. It’s not very large but it was clean and well stocked.
Juan G just helped me with a new headlight and battery cleaning. He found me an inexpensive headlight and battery cleaning set. He then spent almost an hour cleaning my battery with his own tool set (and the set I purchased) after putting in my new headlight. He's the best. Will be coming here more often!
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