Been in contact with sales to get a part, then no contact for some time and was told part was sold without being Informed. Terrible way of doing business.
They take knowledge service and expertise to the next level. Specifically, Charlie over there, I feel blessed to help me out and save me a lot of money. Thank you so much shout out to Charlie and the whole team.
Im not sure how to even start to explain the un-professionalism of the workers here i didn't get a name so i wont say its all of them but they need someone more experienced I've never had a call like that in my life. I called asking for a quote to sell a bmw i have and they gave me a number to send pictures to so i do as asked, but the weirdness comes next. My vehicle is a bit older and i wanted to explain to the boss who they explained calls the final say on how much to give for any vehicle a run down on how it is exactly and how it runs but they kept running around the question if he can reach out to him and give him my info to reach out to me to speak to him and all he kept saying is "i can but it wont speed things up or anything" and started trying to explain how Its the same talking to him when he specifically already said someone else called final say then kept running around the question until he just decided to say we do not want your vehicle anymore or business and i calmly and politely said ok but i would recommend taking your business anywhere else but here.! This was the first place i have ever ran into a employee that made it so complicated for me to speak to someone in charge at work place they just work for when they clearly stated someone else makes the final call and then deny me service and hang up.
Alec was easy to work with. Purchased G02 trunk tail lights and communication was perfect and prompt! Would definitely do business with again. Thanks Alec.
Driving on a narrow street, I slightly hit a trash can that was sticking out and without my knowledge knocked the passenger mirror casing with the blinker(separate part). I contacted Mercedez Benz and it was close to $500.00, out of my range. I called Harouts and Charlie answered the phone. Charlie was professional and knew the car part. He called me back and told me he had both parts. I sent him a photo of the mirror on the drivers side. He asked me for the last six digits of my Vin number to make sure the part and color was correct. He again called me back and said "yes" we have it and gave me the price over the phone. I drove to Sun Valley and Harouts is in a very busy street with tons of trucks coming and going with lots of dust. I was thinking "what am I getting myself into". I thought maybe I was going to pick my own part. I found Harouts with pkg. in front. Once in there to my surprise the office was very clean and air conditioned. All the men wkg. I believe wore black shirts. Charlie had the part ready for me. We went outside to see if it match the color and it did. A worker by the name of Sam was listening to the conversation when I asked to see if they had the screws. Charlie did not have them but lovely Sam, said "I have the screws," he went to the back and returned with the screws and placed the cover on the mirror. I am very grateful for their assistance and highly recomment this shop. That's what I call "TEAM" work. Thank you very much. Ladies, please use auto parts, they don't bite and are very nice and you can save a ton of money. My car is now whole again. Muchas Gracias.
What an amazing place. They have a huge selection of really good used bmws. Family run business. Chris was responsible for helping me and my family. Absolute credit to Harouts for employing somebody with so much integrity. Was extremely patient with us over the course of a couple of weeks while we decided which of their cars we wanted to purchase. Allowed us to have two of the vehicles we were considering inspected by our mechanic. Both were in excellent condition they were able to offer us financing which was convenient and easy. Also gave us a free parts warranty with the vehicle purchase--something I'm sure no other car dealership would give. Highly recommend and we are looking forward to buying our next vehicle there.
TERRIBLE PRICE GOUGING. WAY OVER PRICED. Check literally ANYWHERE ELSE! 50,000$ for a crashed 2020 x7 with NO DOORS, FENDERS OR BUMPERS AND A SALVAGE TITLE. RIDICULOUS!!! Insanity!!!
I love this place! Not to say I'm happy when my car breaks down, bit when it does, it's a huge relief to know I can trust them to do a great job at a good price! Everyone there is professional, friendly and knows their stuff when it comes to vehicles of all makes and models. I've taken 4 different makes of cars, European, japanese and American, they did an excellent job on them all!
You can trust them to do solid work at a fair price!
They have all parts only for recent model year cars, if your BMW is older than 2015 you need to go elsewhere. This is not a place for classic cars builders.
SCAMMERS LONG STORY SHORT DONT BUY HERE!!!! AVOID A SALESPERSON NAME CHRIS BY ALL MEANS!!!! A HASSLE TO BUY JUNK CARS WITH BAD ENGINES THATS WHAT YOU WILL GET LOL LOL 0STARS
Just received a BMW bought sight unseen. Better than expected, just as described and pictured! Harouts exceeded expectations on every aspect of the transaction, including lightning fast polite communication!
Walt Sharpless (purchased 2000 BMW M5). If able to leave less than 1 star I would. Bought a BMW from Harout’s via eBay but wasn’t able to leave my buyer feedback there since Chris apparently knew if he delayed addressing my issues beyond 60 days I couldn’t leave my feedback there. Regardless, I highly recommend not buying a vehicle from this shop. The video provided in the eBay ad DID NOT represent the vehicle accurately which I relied on being an out of state buyer. I have purchased many vehicles sight unseen over the years which worked out fine since the vehicle descriptions were accurate and honest. Not the case in my experience with Harout’s. Buyer beware!
Hey guys! So I work in Automotive at The Beemer Shop. We work on a lot of European cars, Audi, BMW, Mercedes Benz, Saabs, VWs, Volvos. And to help our clients get back on the road with their favorite Euro car, we often offer used parts as an option for repairs. Used parts carry a degree of risk. It is a used part. There is no telling when it will fail too. So finding a Auto Dismantler that honors their warranty is a must! I highly recommend Harout's Used Auto Parts. They have great looking parts and they stand by their Used Parts Warranties. I purchased a Mercedes Benz Transmission from then 3 weeks ago. Euro car's transmissions are expensive and complicated to work on. The fellar at Harout's, just like our selves, don't have X-ray vision. As far as they know, tje transmission they sold us came out of a running car. We installed it, ran diagnostics on it while in the vehicle. So we can give the car back to it's owner with piece of mind. If anything goes wrong, you really need a back up plan to get tjis repair done. Harout's is our back up plan. The transmission we purchased was working fine electrinically. But mechanically, it had 4th gear burnt, so it would slip on just 4th gear. Can't give this car back this way. I called Charley, at Harout's, explained the issue, we whent over the diagnostic procedure we performed. I explained how we reset transmission addaptation and still had a failure. Charley said right away, Ok bring it back and we'll have an exchange transmission ready for you. That's the kind of service help averyone needs when dealing with used parts. So give the guys at Harout's a call. You see how Charley, Sam, or Greg, can find you a great part at a great price. And their honor their warranties, that's the second most important thing.
They give u 30 day warranty exchange but when the part fails, u bring it in within the 30 days they question you and they talk amongst themselves in their language , most likely something bad bout u they don't want u to understand and make it seem like it was ur fault. Then they replace and tell you it's the last time they will exchange it . First time buyer and it was my last. Definitely not ever coming back here. Shady.
I'll preface this by saying, I've given as much as 1 star because I have no choice.
I found the car I'd been searching for via Craigslist on a Wednesday evening. I submitted an email for more info and received a brief introduction, along with an online application to run my credit. Never did a representative get on the phone with me, which should've been the first indication of poor to no customer service. Chris (whom I can only assume is the only person who works for this company) responded via text message over the next couple days I reached out to check on the status of my application. On Thursday afternoon, I followed up with him.
The phone was never answered, but he would immediately respond via text. "I've been in meetings all day", is not a sufficient answer, nor is a fingers crossed Emoji anywhere near acceptable.
It is now Monday of the following week and I've yet to receive any word from Harouts. The car I applied for was most likely a ploy to attract buyers and probably isn't actually on the lot. This business has somehow managed to remain open with absolutely no care, preying on those who are merely looking for help.
Goodness only knows what happens once you hand your money over.
This was the worst experience I have ever had with an automobile purchase. The vehicle was grossly misrepresente . It arrived with multiple alerts popping up on the I-drive system. I took it to an independent service company who told me there were extensive repairs needed and it wasn't safe to drive. Chris at Harouts said the place didn't know what they were talking about. In wanting to give both parties the benefit of the doubt I took it to another independent German specialist who indicated the vehicle needed extensive work. Moreover, they recommend bringing it to the local BMW dealership as they actually said the car had problems they've rarely encountered. The dealership proceeded to provide a laundry list of roughly $20,000 in repairs. It suffices to say I was sold a car with multiple engine, transmission, and suspension issues. It's as if they took a bunch of wrecked cars and made one to sell..... BUYERS BEWARE. Run don't walk away from them. I asked to speak with the owner to help resolve the extensive issues to which I was told "he is mostly out of the country, and when he does come in he doesn't deal with customers, but we will pass on your concerns".
Would absolutely recommend Harouts to anyone. Got me a great deal on one of their bimmers. Everyone in the establishment are friendly from the beginning to the end of our transaction and they definitely go out of their way when it comes to customer service. Chris, the guy who took care of us even offered to fix some minor dings for FREE !! That's how kind these guys are. Their service is GOLDEN and you'll definitely walk out of their shop smiling.
Staff is friendly and not intimidating. Allowed me to choose the part I wanted to purchase instead of handing me a beat looking part and telling me "they're all the same". Pricing is reasonable and parts are clean. You cant ask for more from a dismantler.
This place is more like it I can go here they have BMW parts because it's a junkyard that specializes in BMW's so I can go there and find the part I need and if they don't have it they can call around and find the part that I need off of an old trash BMW I love it it's a great place I'll be going here a lot if only I had more time and more money
The best place to buy used parts for Mercedes & BMW. This guys are so nice and friendly, they help me find all the parts I needed for my Mercedes. For sure they will help anybody for all need it parts.Thank you guys at harout's for all your help. Grate process
I had Jack helping me out. Very Friendly then they let me look at the Car in back and Fred helped me out and explained the part to me. Very good Customer Service.
Thanks Harouts!
Probably the nicest used car parts seller I've been to (aka salvage yard). Thee lobby is very clean and comfortable, almost upscale. The guy's behind the counter are quick, responsive, and courteous. The price is slightly in the high side but if you need something for a BMW, not only do the probably have it, it more than likely works and is clean. I'll be returning.
Great Customer Service
Very Helpful and know what they are doing.
They have the right part at the right price. AWESOME.
Thanks for great service...be seeing you soon.
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