Falcon Towing in
Gardena (CA)

I requested a tow yesterday from AAA and honestly everything from there on was just EXCELLENT, I was called personally from falcon towing to see if I was okay and if I needed a specific tow truck I requested a Flatbed and was told that was no problem. Glenn was my technician and he was AMAZING! He was great at communicating with me and very professional. I will really be recommending Falcon Towing whenever an issues presents itself.

Joe , James , Veronica , and the man himself Miguel . All great people who made what felt like a difficult two very simple . I’m very grateful for their help , support, and service . They really went out their way to help and I just can’t say thank you enough.

Excellent service highly recommend. Very friendly and got the job done quickly.

Excellent service and simple explanation of the process from Chris! I couldn't have asked for anything else from him and your towing service (called thru my AAA towing coverage). I actually didn't mind a 45-min wait, since that just seems pretty standard anywhere for towing, battery, etc., from all towing places - especially at 11 PM on a holiday weekend. I particularly didn't mind it at all since Chris was very efficient, worked quickly, and knew exactly what to do. I'm really thankful that there were about 40 new batteries on his truck, and the $262 price was reasonable and *very, very convenient* - thanks again for making it such smooth process! I didn't have to get a tow, got the problem solved, and save *both* time and money. Thanks again for such excellent work!

What I received tonight was definitely exceptional excellence! It began immediately as soon as my AAA request was submitted; zero time was wasted! The company phoned right away to verify info and assess the appropriate dispatch. Then the driver, a fine young gentleman, arrived promptly. He was attentive. We had a great conversation during the ride together. After delivery he even opened the hood to give an eye-check for possible trouble-causing signs (which I was a bit anxious about). He made my bad-day much better. Kudos to the company's top notch teamwork! 👍🙂

Falcon Towing responded to a call from Tripe A to provide tire service. The response time was within 30 minutes and Juan did a fantastic job in putting on my spare. He was very professional, friendly, and efficient. They provided a driver tracking link and checked with me to make sure the service they provided exceeded expectations. I definitely recommend Falcon Towing!

Kia came yesterday to fill a flat tire that I had a slow leak in so I could drive it to get it repaired. Kia was so amazing and so kind and helpful! I was really impressed! If I had a business where I needed to hire someone, I’d hire him in a heartbeat!! Great service and he was so friendly! Thank you again Kia!

Falcon Towing was beyond horrible. Unfortunately, it seems like they’re the only company AAA uses in the South Bay area. I called for a tow while I was literally stuck in the middle of the freeway, and they took 2 hours and 52 minutes to arrive. During that time, I told them clearly that I had a diabetic passenger on the way to dialysis and that we were in a dangerous location. They showed no urgency, no empathy, and absolutely no concern for our safety or our medical situation. On top of the long wait, the reps were rude, dismissive, and condescending every time I called for an update. The customer service was terrible from start to finish. To make it worse, after all of that, they had the nerve to ask me to give them an “exceptional” rating if AAA called to follow up. Exceptional? It was the opposite. No one who is stranded on the freeway—especially with a medical emergency—should ever be treated this way. Falcon Towing needs serious retraining in basic customer service, communication, and compassion.

On November 17th, 2025, ​I requested Towing Service, but an incorrect Battery Service driver was dispatched, leading to the cancellation of my call. ​I was incorrectly charged $100.00 for exhausting my service calls due to this dispatch error. (AAA Customer Service has initiated a dispute/waive and provided excellent service with my distress). ​Employee Misconduct (Francisco - FALCON TOWING): ​During a follow-up call, a Falcon Towing employee or even sadly a Manager named Francisco was extremely aggressive, rude, and unprofessional. ​He repeatedly cut me off, spoke over me, and used highly condescending language, including referring to me as "Girl." He also continued to harass me with aggression and his behavior is uncalled for.His apology was very rude, gaslighting me and bullying me. I had REMAIN silent with the disrespect I was recieving with my blood pressure spiking. ​He refused to provide his name when I requested it and hung up the phone on me. I had to redial to retrieve his name after being hung up on. ​This behavior is a severe breach of conduct and service standards. I am very insulted and he needs to take accountability for speaking to me in such a deplorable manner. As a member of AAA for 10 years, AAA has provided me professional customer service. However, Falcon Towing has failed to provide "Overall Exceptional Service" as their mission statement.

I had to immediately write this review to really commend the team I encountered today! I got off work tonight and my car alerted me that I had a flat tire. I called AAA for a tow and a representative called me to tell me that they would send a tech out to see if I just needed air to save me money. My tow would cost over $400, since I live 40+ miles away and only had the basic membership. The tech, Kevin, put air in my tire but realized it needed a much more serious repair. Kevin got in touch with someone at dispatch and found a tire shop open at 8 on a Sunday. A tow truck came after and tech, Miguel, was an absolute gem. He loaded my SUV onto his truck and we were off. We had the best conversation and he was so kind and friendly. To be honest, I was having a really bad evening but the kindness that I experienced from this team brought tears to my ears. I was preparing myself to charged and arm and a leg… which they could have but did not. Falcon was the total opposite and showed heart and compassion. I cannot thank the team for getting me home safe tonight. I am truly grateful.

It should not take 4 hours of waiting to get a tow in Hawthorn when there isn't any traffic on a late sat. night /now Sunday morning. I was two hours ago that the driver is in Paramont and will be here in 30 minutes. That would have been and hour and a half ago! Now their saying I have to wait what would be another 90 minutes and then she hung up on me! Horribly shoddy company!!!!! There other companies that do their job well. This one apparently is not one of them!!!! Falcon Towing sucks!!!!!!! Call somebody else.

Wow new faith in tow companies. From the initial call with dispatch today at 440 pm to the driver, Anthony, arriving by 510pm and having us on the road 535. I realize this isn't always the case but it really felt like they gave a darn and tried to help get us on the road asap. Thanks Falcon Tow

I bought a battery from a young gentleman Chris. His customer service was excellent. He was polite, knowledgeable and honest. I highly recommend getting a battery from Falcon. It even comes with a 3 year warranty.

I am leaving this review to epress my profound satisfaction with the service provided by Falcon Towing. Without a doubt, this was the greatest towing service experience I have encountered. Jennifer was my operator and she was just lovely. Their team was exceptionally quick, friendly, and accommodating. I was particularly impressed by their human-centric and courteous approach; they genuinely treat customers with the same care and responsiveness one would expect from a family member. The professionalism began even before arrival, as they called ahead to ensure they dispatched the correct vehicle and technician for my specific needs—be it a tow, battery assistance, or other support. Martin was the person sent out from falcon to wing and he knew what he was doing. In and out of the parking structure where i was stuck within 5 minutes. Thank you, Falcon Towing, for your consistent excellence and for always prioritizing the customer.

If I can give zero stars it would be zero stars. My car battery died so I decided to call Triple AAA to get a jump and so they send Falcon Towing company out to assist me. The person assisting me messed up the jump because before I even touched my vehicle the battery sparked and blew my fuse and gave my car a check engine light along with a hybrid system malfunction light. I had to take my car to the dealership the following morning. The toyota technician checked everything out and told me whoever jumped my car blew my fuse. I contacted Falcon Towing company to let them know what happened and they claim to “not be responsible” for the incident. They also refused to call me back everytime I called someone would say a manager would call me but nobody ever did. Even when Triple AAA claims told them they had 24hrs to call me back they still refused to call me. They are a fraudulent company who assumes to responsibility for any damages they do to your vehicles. Stay away from them. Imagine this, they can’t properly jump a car imagine what they can’t do if they can’t do the easiest things.

Amazing Customer Service! I was stuck on the side of the Freeway at night and they were , fast, prompt and very kind. I was very scared and they were very calm and understanding! Best service! Thank You Again!

Falcon provides the world's best services I've ever experience. Not only they are extremely prompt, they execute exactly as I requested everyone. Thank you, dispatchers, managers and roadside service mechanics, for your excellent job every time!!!

My starter died on me while I was getting gas. I called AAA and they sent Falcon Towing. Of course it was a Sunday so they told me it would be about an hour. It pretty much was exactly one hour. They were able to start my car for me one final time so I could drive it home and avoid the tow. I am so incredibly grateful!!!

This morning, around 6:30 AM in San Pedro, I had trouble starting my car, so I immediately contacted AAA for assistance—either for a jump start or a possible battery replacement. I was told the service would arrive around 7:30 AM, but to my surprise, a technician from Falcon Towing arrived even before 7:00 AM! Jermaine, the technician, was absolutely wonderful and very professional. He quickly checked the battery and explained that it was in bad health since it was already 4 years old. Thankfully, he had a new battery on hand and installed it right away with great efficiency. The whole process was fast and smooth—I paid right after, and everything was done before 7:30 AM! Thanks to Falcon Towing and Jermaine, I didn’t miss work at 8:00 AM. Their service was not only prompt but also friendly and professional. I’m so impressed that I’m now considering visiting their shop for future car maintenance needs. Highly recommended!

This company is a rare gem. AAA used them to help me. They were fast, responsive, and communicate efficiently. They were careful with my car and made sure my safety came first. I hope they continue to growth, LA needs more companies like this one.

I was involved in a car accident a couple days ago and was informed by AAA my estimated wait time would be about two hours. Shortly after requesting roadside assistance, I received a call from Falcon Towing saying the driver would arrive within 25 minutes. My AAA Roadside Assistance experience was phenomenal. I was stressed and irritated by the situation, but Roadside Assistance made it easier to manage. Thank you to Ignacio at Falcon Towing for handling the call with care and patience, and thank you to AAA for providing quick and professional service.

Somehow I ended up with a nail in the tire of the rental car I was driving. I tried calling the roadside assistance associated with the rental car company after waiting on hold for two hours I decided to use my personal AAA roadside assistance service. The driver was dispatched and arrived sooner than expected, he changed the tire and determined there was a nail in the tire he gave me a few recommendations on where to get it plugged and I was on my way, from request to service it was less than 30 minutes! I’m extremely happy with the exceptional service! 100 stars service! Thanks again I appreciate it so very much.

Had a motorcycle flat yesterday and called AAA. AAA advised me that Falcon Towing would be there in around 2 hours. That time began to slide as it got closer to the 2-hour point and was then around 3 hours. That time then slid to 4 hours. Although the driver was late the company continued to update the time with me and let me know they were going to be even more delayed than they already were. The reason for this was due to my motorcycle requiring a flatbed with the need for a motorcycle Dolly to pull it up that they only had a limited amount available. I get that and I can accept that as a reasonable explanation. I do wish the time had been better reflected in the beginning not that I could have done anything about it other than Maybe try to do something other than sitting along a curb for 4 hours. It was a little after 2:00 p.m. when I called and around 6:15 when they came at night. The driver was extremely Pleasant and we had good conversation on the way back to the dealership I was dropping it off at. He was very professional and tried his very best to be meticulous in hooking up my motorcycle as I am a bit particular in the way that I want things done. Although the company was very late in getting to me I am still giving them a five-star review because they continued to update me with the later time and their explanation I felt was reasonable. The take back from all this is that even though I had a flat on my motorcycle while I was riding, the positive takeaways beat any negatives of waiting for a tow truck. I didn't wreck the motorcycle, I'm still able to stand up and go to work, so I am very thankful Indeed! Have a good day Falcon Towing and thank you for hiring people who do a good job. Randy

I called them in April because my car wasn’t starting. They took almost 3 HOURS to drive over to my house. This is not the FIRST TIME that they have taken a long time to send a tow truck driver. They have done this 2 times before. In 2018, they weren’t this slow. It seems no other Towing Company in the South Bay is connected to AAA like they have a complete monopoly over the South Bay

Guy from falcon towing did not care about damaging the car. The front bumper was not broken and he broke it taking the car off the tow truck. Had to tell him to use wood so he wouldn’t damage the car even more.

I needed a tow after debris on the 110 Expressway took out the bottom of my car and leaked all the oil out. The dispatcher at Falcon was great, making sure I got a flatbed tow. Valter arrived earlier than expected, got my car on the flatbed and delivered it to the dealership after hours. He went around the block to find a good place to leave it. Everyone with Falcon was knowledgeable, kind, and professional. In what was a frustrating and difficult circumstance, they made it better. Exceptional service by everyone involved.

Company leadership is highly incompetent. Nuff said. I believe Falcon Towing in Gardena, requires their employees to misrepresent Estimated Time of Arrival (ETA), they secure the low profit AAA service call and then they put the customer in the back burner while they take care of the more profitable non-club service calls. I assume that service is not based on who called first or if it's an emergency, but rather which one is more convenient and most profitable. I guess business is business, your customers Falcon Towing, don't mind you making a dollar, as long as it's an honest dollar. Falcon Towing serves Torrance, Compton and other cities in the South Bay, maybe their resources are not enough to cover such a large area. Their employees are awesome honest people who are just trying to make a living just like everyone else, its a shame that they are required to lie to their customers in order to keep their jobs. This was my customer experience with them, not only did they have me waiting for an unreasonable time but they also damaged my other parked vehicle when they delivered the disabled one, and to add insult to injury, it has taken approx. 3 months for them to take responsibility. Remember folks, to them, business is business. Keep an close eye on them. If you are a AAA member you have options. Did you know AAA offers reimbursement. If you need a tow in Gardena, Compton, Torrance, Lomita, Harbor City or anywhere in the South Bay, there is no point waiting so long for Falcon Towing when you can contact any towing service working near you just a call away! This is from the auto club's website, "If AAA Roadside Assistance is not available and you obtain service from a non-AAA facility, you are entitled to reimbursement up to the amount it would have cost us to provide the service under similar circumstances." Please check with your auto club and have a credit card before you exercise this option. Falcon Towing employees deserve 5 stars or more for their hard work and effort. Falcon Towing's leadership needs to be held accountable.