Today was pouring and we had to buy a new pair of windshield wipers. BRENDA N. was very kind putting that on for us. Thank you for being here to service your customers on a federal holiday. We appreciate the extra mile you went for us and your professionalism.
The staff here are friendly and regularly go the extra mile to help you. You tell them what car you have, they tell you the exact parts you need then walk back and grab, for example, the exact oil & filter for you (from off the shelf that you had access to... They could have told you to get it yourself, but they do it for you)- the service makes it real easy & kind of foolproof. They have also helped me figure out issues with my car with their expertise, and I have come here for years. Recently, staff member Moises provided particularly exceptional service to me. Great store.
Nate was able to spend time helping me return and refund despite that I faced lot of difficulties and was refused in the other store I originally purchased from. And it’s Saturday past 10pm late night and you can still see him helping others. Reference photo below. The best Autozone I have ever been to!!!
Linda was very welcoming, friendly, knowledgeable and helpful. She treated me with dignity and respect. She also educated me on running the diagnostics on my car. She was very informative when she was teaching me about the catalytic converter and my brakes. She’s an asset to your Auto Zone company. I haven’t ever received such great service. She had a lot of patience with me. Thank you!
This Pasadena AutoZone provided an excellent experience. The staff was professional, knowledgeable, and efficient in helping me locate the correct part. The store was organized and clean, and the pricing was reasonable. I also found their guidance on my vehicle issue very helpful. Overall, a reliable location with friendly service that I’d recommend for anyone needing auto parts or quick support.
I'm always in and out. But this particular time I had to deal with one of the employees who was really courteous and answered all my questions. He knew where everything was and had a really good working knowledge about all the products I bought.
Autozone was not my favorite place after my latest experience. Went to the Duarte store looking for a part. They didn’t have it but said the Monrovia store had it. Went to the Monrovia store and they didn’t have it either but said the Duarte store had it. Ughhh! Both stores employees seemed disinterested in helping me at all. So, back to the Duarte store I go and I ask the employee if he could locate the part at another store and call that store to confirm the part was there before I went on another wild goose chase. He said the Pasadena store had it. Off to Pasadena I go. I was again met with a young kid who simply said they didn’t have it. I asked to talk to someone with a little more interest and/or experience and Linda came to the rescue! She helped me call customer service to find the right part (Duarte and Monrovia had advised me of the wrong part) She went to look for it but they didn’t have it after all. So she looked it up to see what other store might have it and lo and behold Duarte had it! She called them and asked them to hold it for me. Finally I dealt with someone who not only knew how to do her job but showed interest in actually helping me! Thank you, Linda! You’re what great customer service is all about!
I work as a mobile mechanic in the area and I had originally stopped coming to autozone a few years back because the management was terrible and you could never get the parts you needed in a timely manner. Sometime in the last year and half or so all of that must’ve changed. A few months ago I had to come in due to parts availability and I was astonished at how great everything went. From my understanding the new store manager completely turned the place around and it has been a completely different store, in a good way. I have since become a regular again due to the knowledgeable and welcoming people who have taken over. Shout out to Brenda for all the help.
Why do windshield wipers have so many different attachments and styles?! Before you buy ask for Brenda! She's been there for 6 years and is extremely knowledgeable. She'll get you the right product for your car. She helped me and was very professionl!
This auto zone is close to my home very convenient. I called and Nate answered and he helped me as a soon as I arrived to the store. I needed a battery and he installed my battery. Thank you!!
I had a great experience at the AutoZone in Pasadena. The staff was very helpful and knowledgeable, and they helped me find the exact part I needed quickly without any hassle. The store is clean, well-organized, and their prices are reasonable compared to other places. I also appreciated the professional advice they gave me regarding my car issue.
Highly recommend this location for anyone looking for car parts or quick assistance. Excellent service and friendly people!
The service at this location was extremely disappointing. I visited with the expectation of a quick transaction but was met with staff who seemed unhelpful and unprofessional. When I asked for the location of a product, an employee simply said, "it’s on the other side" instead of directing me or offering assistance. Their lack of engagement made it difficult to find what I needed. Furthermore, I felt watched and uncomfortable during my time in the store, almost as if the staff was suspicious of me for no reason. The overall poor attitude and lack of customer support suggest management needs to invest heavily in staff training on service and professionalism. I'll be taking my business to an alternative auto parts store for a better experience.
Terrible customer service starting from management to staff. Absolutely unhappy with manager customer service, very rude and unhelpful, his name is Frankie.
Fast and quick service. I needed a lightbulb change for my front lightbulb for my Honda Fit and Isaac J helped me out from looking up the part to installing it for me. Very kind gentleman as well and willing to help. Would come back again.
Came to Autozone to get my key fob battery replaced unfortunately my key fob broke in the process of switching out the battery. Got ahold of the store manager (Brenda) she took care of the situation and replaced my key fob for me. I understand sometimes things happen and I was not planning on pointing fingers I am just glad Brenda was able to help with my key fob. Took my vehicle and my key to her and within 25 mins my car was ready with the new key remote. Thank you very much Brenda for saving the day.
Alberto, Roslyn, adri thanks for making my day easier. Customer service is everything. Find patience daily is the key to success. Smile keep pushing and thank you gang. Stay blessed. This team gets it done.
Don’t buy a car battery here, they are already used and In bad condition. Last Thursday My car wouldn’t start, so I called AAA to jump start it, and he said my battery was bad, he used his reading device and it said it was at 40%. Low key I wish I looked at the reviews online, because there is no way I can get a refund, if you read the receipt and online, batteries are pretty much final sale, with warranty, but the with the warranty you are just getting another bad battery, people who used to work at Autozone would tell you how their business is full of scams. I ended up buying another battery at Sam’s club, it’s a way better quality and the warranty is for 3 years not 2.
When you’re having a rough day, go see JORGE! As he was not only friendly but was knowledgeable and helpful as well. Today, he gave me a good start to a happy journey —— and I am so appreciative of his customer service expertise. Thank you, JORGE. Keep providing excellent service w/a smile! Me
I rarely write reviews, but after my experience with Aliyah at this AutoZone location, I felt compelled to share.
After dealing with car trouble and an unexpected battery failure, I came into the store stressed and ready to spend at least $200 on a new battery. My previous visit to a different AutoZone in Los Angeles left a lot to be desired in terms of customer service, so I didn’t have high hopes walking into this one.
That all changed the moment Aliyah stepped in to help me. Not only was she professional and kind, but she took the time to ask a few extra questions and genuinely listen to my situation. To my surprise, she discovered that my battery was still under warranty—something I didn’t even think to check. Because of her attentiveness and knowledge, she ended up saving me around $240!
On top of that, I even received a refund in cash for returning the old battery. What started as a frustrating day turned into one of the best I’ve had all year, thanks entirely to Aliyah’s care, expertise, and dedication to great service.
If every customer service experience was like this one, the world would be a much less stressful place. Give that woman a raise—she’s an absolute gem!
I am giving the 5 star on this Store only Because of Nate. I came on 4/07/2025 to buy Air filter for cabin and for engine. I dont have experience with car and how to open ³gloco apartment and instal the air filter. I asked one of the store associates and he couldn't even bother to help on how i can replace it.As I was walking out to figure it out maybe to watch YouTube on how to install both, I saw Nate and asked if he can help me. He said he is willing me to show me.He showed me how to open the cabin and engine one and it took only 3 minutes and we were done THANKS NATE .You deserve a huge promotion on this Store. Your customer service skill goes far away. It's people like you make this store thrive. I gave Nate 101% for going beyond expectations.
I stopped by AutoZone for replacement headlights and Adriana went above and beyond to help me out. She was super friendly, helped me choose the right headlights, and even assisted with the installation. Her positive attitude and warm smile made the whole experience pleasant and stress-free. Great customer service — thanks, Adriana!
I brought a car battery in for a warranty swap which is an easy process and I’ve been doing it for more than 20 years. On this day the young Hispanic girl with all the metal In her face and multicolored hair informed me that I couldn’t trade it because the battery is dead and she needs to test it but the tester they use wasn’t working. When I objected saying that’s not how this works she sarcastically replied yes it is. I stated that I’ve been doing this for 10+ years to which she rudely replied “so have I “ she then told me she’s been working here 10 months and that’s how it is. So I took my battery to a different auto zone and whatta ya know, they swapped the battery In less than five minutes. The kid shouldn’t work there.
I came here after some temporary makeshift fix that a neighbor helped me with. I knew I needed a permanent fix for my positive battery terminal. Most of the employees were less than helpful, but that's when Nate came in CLUTCH. I specifically described to him what my issue was, and even showed him photos and videos. He gave me two solutions and I bought two products to implement them. I came outside (it was raining a bit, and it was already like 5:30pm) and while trying to fix it myself, realized that my tools weren't enough for the quick and short job. Came back in, but Nate was busy so another employee gave me a tool. Came back in a 2nd time to ask for the same tool in a different size (Nate was still busy), came in a third time and thankfully, this time around, Nate was available. I told him what I was trying to do, he quickly grabbed his tools, came outside with me and another employee that was shadowing him, and helped me take care of the issue in 5 minutes. They both went back inside. I tried turning on my car so I could go home already, but the car wasn't turning on properly, asked him for help A THIRD TIME, and he gladly came outside and helped me figure out the whole issue. All of this, Nate did, with a positive, friendly attitude and a desire to help. I can, for the most part, fix minor things in my car, but this time around, Nate was a true life saver. Grateful for prime customer service such as the one Nate provided this time around. 100/10 to this store thanks to Nate.
Lewis Michael assisted me with purchasing and installing a new battery, and his excellent customer service made the entire process smooth and stress-free. His professionalism, knowledge, and willingness to go the extra mile were greatly appreciated.
I would be happy to work with Lewis again in the future, and I wanted to ensure his efforts did not go unnoticed.
Thank you for having such a great team member at your store!
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