My friend just had her car towed via AAA. The driver was nice but I guess he forgot to collect the money when he left. When the driver called to collect the money, my roommate said yes, but just give her an invoice so she could have a record. He refused and told her he would go back to where she lives and collect the cash. My friend got sacred cos the driver sounded frantic. She then called AAA, told AAA what happened, and they transferred her to the main towing office to pay. First, they were hurried to collect instead of apologizing the experience, then the operator went on and said they would go back to the house again to collect or it would be out of the driver's pocket. She paid, of course, but they didn't listen to her when she told them that it's not ok for a grown man to go to a woman house and try to collect when she clearly said, she would paid just give ger an invoice. This place is clearly disillusioned if they think it is ok to have grown men sounding frantic to go back to where a woman lives and knock on the door to collect. People who have AAA and are generally prepared, all she did was to ask for an invoice, but this place refused. She had to call AAA to sort it out. AAA - great customer service Preferred towing - not so much , have a friend with you for safety precaution.

Omar Ortega

01/14/2025 20:25:01

Fast, courteous, knowledgeable and professional. Would definitely recommend. Nothing worse than having to deal with a tough car situation and then not receive helpful towing service.

Kathryn Michelle

01/02/2024 17:32:13

Awesome company. Quickest response out of a dozen calls. Fast dispatch and Richard was super skilled. Rural service if your on the 58!

cameron hammond

07/11/2024 19:46:54

This company is so rude, me stock with my wife and child in I-5 motorway, 18 miles from them and he just hang up on me because I looking for nearest exit. Man who answered phone big thanks for helping in this situation.

Kestutis Bauza

09/09/2024 21:26:29

Great crew. Very friendly and had my vehicle hooked up quickly.

Marshall Walden

09/16/2024 23:49:59

I used them to tow my ford f 250 from work when the power steering failed. They were extremely helpful, kind, and had an amazing response time. Made it quick and easy. Didn’t have to be involved at all. Highly recommend them.

David Robinson

06/02/2023 20:22:47

Can't express this enough I called Preferred towing because my motorhome would not start.Rick saw the angle my motorhome was parked at and even though my instruments said I had over 240 miles to empty he sprayed starter fluid in the air filter and it started slightly he told me to put more gas in it and saved me from an expensive tow. Definitely recommend Preferred Towing hard to find genuine honest people these days. Thanks Rick and Robert I will be a customer for life Thanks to Janet also for everything.

Chris Vandoli

11/08/2023 21:10:05

Absolutely recommend. They saved me when I broke down in Castaic. Nice driver, arrived in 30 minutes, good conversation during the hour tow.

Garrett G

09/01/2022 17:43:43

Perfered towing was very reasonable price and the driver Richard was very courteous and friendly he got to the my house in about 15 to 20 minutes after calling would 100% recommend perfered towing in california city

Jaime Gomez

10/23/2023 14:46:41

Helped me retrieve my stolen car. Junior was supper helper. Made this whole experience as good as he could in my situation.

kenneth parnell

06/01/2023 07:58:13

Fast, reliable and polite.

Carlos Urquilla

10/21/2024 20:49:14

Nikki! I had what turned out to be a very difficult situation. My car was located in a single car garage space and had no power including power to release the electronic parking brake. AAA came out and was unable to provide a viable solution. So I went to my local Audi dealer who referred me to Preferred Towing. Nikki worked and little by little we were able to get the car out of the garage and onto her truck. It was easily the best toe experience I've ever had. Nicki was very professional, super competent, and made sure that we reached our goal of removing the car without any damage. Best Ever!!

Segaro Bozart

12/07/2017 01:42:58

Piss poor customer service. Can clearly here people talking smack about you while on the phone and hand the phone off to someone else to give you lip-service and sass as well. A thoroughly horrible bunch.

Spalding Indigo

08/08/2018 03:51:27

Helpful, friendly, fast service love Amanda she's great, I highly recommend Rick and Amanda very good people ☺️

Jessica Jarvis

05/28/2023 19:48:43

Came quickly. Very professional. Would recommend them to everyone

Darlene Nutzmann

03/07/2024 18:08:26

I just called and the lady hung up on me. My car died about 10 miles from Castaic. I asked to be towed to Newhall Ranch Road. The lady told me that it was a 300 dollar minimum fee because "that's what we charge." I asked her if there was a closer place they can tow me too. She seemed bothered- just hung up on me.

Don Ordóñez

02/02/2019 05:54:49

Driver was very helpful and on time I’m greatly satisfied with service

Devi Cottman

11/09/2023 18:34:35

AAA was so disrespectful to my wife. I called Preferred towing Rick and they handled it.

Rick Brentner

07/28/2023 21:07:40

Quick arrival. Load and drop off. Nice to know they can tow boat and trailer.

Joseph Gaeta

06/13/2023 22:40:33

Professional, quick, and reliable. Definitely recommend Preferred Towing Services

Ellie Brown

05/09/2023 01:36:43

Beto got down with the truck and the tracks 😎

Gonzalo Angulo

06/28/2024 18:22:16

Good fast service top of the line very knowledgeable

Jose Torres

11/19/2017 01:46:32

The tow truck came in a timely manner with a courteous driver.

Peggy Pigors

09/13/2022 17:38:11

Excellent service,

Deepak Swarup

08/16/2024 13:28:27

Prompt and professional

J Cobb

12/17/2024 23:37:00

Drivers are always friendly.

Rebecca Orozco

09/14/2023 17:41:20

Quick easy and very respectful.

sarah prescott

06/05/2023 18:06:04

because of Nicks professional service.

Art Taber

08/01/2019 15:58:41

Great service

MASTER'S TOUCH

01/07/2024 22:48:56

Driver professional on time as stated.

Iva Frances

04/14/2023 20:44:19

Address:	32287 Castaic Rd, Castaic, CA, United States
Phone:	+1 661-775-1500
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 71 Reviews
ZIP Code:	91384

Preferred Towing JunkYard in Castaic (CA)

Working time & Location

Hours not specified

Zip Codes

Junkyards and scrap yards in neighboring cities with Castaic