This rating is based on customer reviews, inventory size, pricing, and service quality
Based on the available recent reviews (fewer than 30 here), sentiment on City Santa Clarita Towing in Castaic, CA is sharply mixed: 60/100. Many customers cite fast, professional roadside help and drivers who prioritize safety. However, a similar number report steep, opaque pricing—impounds and short tows costing ~$450–$600—plus rude phone service, after-hours and storage add-ons, and one no-show. Wait times range from minutes to never arriving. Experiences at the Castaic yard feel stressful. Overall: excellent field service, but pricing and customer service draw frequent complaints.
The first time I was serviced by City Santa Clarita Towing, I was involved in a car accident on I5. CHP sent them to recover my totaled car. My car was stored at their yard until the insurance could pick it up.
The driver and receptionist were so helpful during such a hectic time.
Because I had a good experience the first time, I called them a second time when my temporary car broke down. I waited about 10-20 min tops (I've waited hours for a flat tire with other companies) The driver was quick and professional. Insurance couldn't cover this one but the price for the tow was reasonable.
Thank you City Santa Clarita Towing ! Fast & dependable towing company . They have accurate times. Cancelled my AAA membership due to there wait time . From talking to the dispatcher to the driver . Philip the driver was professional and the ride home was fast. Any time you need fast reliable service these are the guys to call . Thank you again !
***Do not hire this company.*** used them for a tow from AAA. The driver damaged our vehicle when we contacted them weeks later they finally set up an appointment time with us. They never showed up. We contacted them again. They set up two more appointments which they never showed up for or called us back on now it’s been two months. No one is contacting us. I called them to ask for a supervisor or the owner dispatch transferred me to a manager who did not want to disclose their name took down my telephone number said I will get a call back. I never got a call back and then she rudely hung up the phone. AAA to cancel this contract with this company. They do not deserve the service as they do not the community.
Amazingly fast service.
These are the people to call for honest and helpful work, Road Heroes without capes.
Thank you for your service City Santa Clarita Towing and thank you Mark.
1 Star – Heartless Experience
This was an awful experience.
I was in the middle of loading my vehicle from midnight onward. My car was parked in my driveway. I went inside briefly, and by 3 a.m. it had been towed with no warning at all.
Being stranded in the middle of the night while moving is stressful enough this made it so much worse. This did not feel like public safety; it felt like a money grab.
Extremely disappointed with how this was handled.
I just wanted to leave a glowing review for Juan, a kind younger Latino worker who showed up when we called Triple A. Turns out, a piece of metal in the dark street damaged both the front & back tire. Juan put on the donut, & when he noticed we hadn't left yet, he pulled back over to check on us. Not only did he notice we were still struggling, he knew of a close gas station, said we could follow him there, made sure we made it by driving slowly & then filled the other damaged tire with air so we could get home. It's not alot of young men who notice things anymore, he deserved to be acknowledged & honored! Thank you SO much Juan for taking such incredible care of us! I hope your company sees this & gives you a bonus or raise! God bless you!
Jose was awesome. He came much faster than expected and got my vehicle towed and to the destination quick. So prompt and helpful. I hope not to get stranded here but if I do I am sure to call them.
Absolute, complete and total crooks. I made a dumb mistake and accidentally parked on the side of a parking lot that was reserved for a corporate building next door. There was literally only one sign and it was hidden in the dark so I did not see it. Santa Clarita rarely has any parking restrictions for sushi restaurants and other cars were parked around so I guess it just was not on my radar that this particular side of the lot was owned by a separate building. That said, according to Google, the average cost for a car to be towed/impounded in California is (on the high end) around $250-$350. My car was towed less than 9 miles and sat on their lot for less than 30 minutes. We basically just followed this tow truck driver with my car to their lot in Castaic. They charged me almost $600 to drive it away. I fully acknowledge my parking mistake and willing to accept a slap on the wrist fee but this was absolutely outrageous and borderline criminal. Especially terrible during the month of December. I'm shocked that this type of injustice is allowed to exist in the city of Santa Clarita. Absolutely horrendous.
Regarding City Santa Clarita Towing response given on 12/26/2025:
The singular sign was absolutely NOT clear and it was apparently only illegal to park in one strip of parking spots in this otherwise PUBLIC parking lot. I have attached a screen shot of my Google search to confirm that average towing prices in California are less than half of what I was forced to pay to essentially follow a tow truck driver 7 miles with my car to this lot and then drive it back for almost $600. Regardless of whether your impound rate is ‘approved by the CHP,’ it is outrageous and you should seriously question doing business with the CHP or representing them in any way if these fees are what they consider to be appropriate. It reflects very poorly on your business. PS I did not pick up my vehicle in ‘the middle of the night,’ it was around 9pm on a Friday but your dispatcher made sure it was after hours as she was ‘required to only allow me to pick up my vehicle via an appointment slot’ that was, of course, ‘after hours.’ So I sat at the front gate of an empty lot for about 45 minutes so you could charge me the ‘late night pickup’ rate. By the way, Google says you’re open 24hrs. Overall, absolutely shady conduct- I’m appalled.
Forgot my truck in front of my condo for the second time, and just like the first I was shown no mercy.
Word to the wise. Do not. ever. Leave your car. Parked unattended while visiting /, shopping at Town Center.
Paid close to $600 this time.
Lady who takes care of customers and phone calls is always respectful and does a good job maintaining cool heads at a time and jna place is h and you
This people flat out stole my car from the driveway... towed away even thou the fire lane sign is about 30 ft away... $375. I will definetely find out if there a legal action I can take against this company. Not because I want my 375 back but to make an example out of them ...
The guy that answers the phone is rude and unprofessional they over charge 2 hours of pick up my car $450 dallors what this is crazy o don’t know why there still in business .plus they don’t want to give me my car back cuz I was been rude to him after he said that they will be open on Sunday at 8:30 and here I I’m and I call and he saids that there not open today can someone please help me
Our employee broke down on the highway - we called a bunch of people and this firm was great. Super responsive, professional, and fast. In these times it is wonderful to have someone answer the phone and solve your problem in one call!
Worst Tow company I've dealt with so far, not in terms of their service, but their pricing. My car broke down on the off ramp, and I needed it out the way so I don't cause traffic. I was charged $120 just to move it, the worst part is they just moved it 40 yards. Would not recommend this place in terms of wanting to save money
Tow driver was called 2x and gave ETA of 35 minutes and never showed. Follow up calls unanswered. Called company next day and spoke with a young man in the office to share my experience and he was very rude. Would never use or recommend.
If I could give this negative stars I would. The guy who works here is a jerk who is robbing his customers. The rates are outrageous and he is unfriendly and unreasonable.
Had my car towed by a difficult HOA but Jonathan was extremely pleasant and sympathtic when I went to pick up my vehicle. Definitely helped in easing the stress of the morning.
My battery went dead early one morning. I called this towing company and he was there within 15 minutes. He was pleasant and professional. I am definitely recommend them!
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