They didn’t let us do an oil change after buying the prepaid 3 year value service for $250 that we had bought in July 2025.They declared that since we didn’t reach 10,000 miles that they would deny our oil service. Also we brought the car in for recall with the 32 point tests passing and doing great until the car was received back and we suddenly have a battery issue where the speedometer wasn’t turning on for the dash. Arlene who was our advisor at the time said that they didn’t do the proper tests for the car so we needed a new battery only to find out that the battery is healthy and we were told the wrong things.
There was a recall for my X3 engine starter, so I took my car in for free installation of this part plus oil change and spark plugs change as recommended. Great service with complimentary Lyft service to my home!
Five stars for Kevin at New Century BMW! He made the entire service process incredibly easy and seamless. From the moment I arrived, he put me first, even handling my Uber scheduling so I wasn't slowed down. If you want outstanding service, ask for Kevin!
Top-Tier Service at New Century BMW – Ask for Arlene! I have been a loyal BMW owner for a long time, and New Century BMW is hands-down my go-to dealership because of the exceptional care I receive in the service department. My service advisor, Arlene, is truly the very best. She makes the entire process seamless—from the moment I pull into the service drive to the moment I pick up my car. Arlene is professional, honest, and always keeps me updated on the status of my vehicle. It is rare to find an advisor who is as kind and attentive as she is, ensuring that every concern I have is addressed by the technicians. If you want your BMW to be in the best hands, I highly recommend scheduling your next maintenance visit with Arlene. She is a true asset to the New Century team and the reason I wouldn’t go anywhere else
I took in my car for a repair covered under the warranty. Everything went smoothly. Michael Tran was my service advisor and he kept me updated the entire time. He was attentive and welcoming. He set me up with a loaner while they worked on my car and made sure I got out of there quickly when I came back to pick up my car.
I had THE best experience repairing my car at New Century. Anderson Chang was beyond helpful. He walked me through all the steps of the repair, dealt with my insurance -- so grateful for that! -- and made sure I had a great loaner vehicle. Anderson made what could've been a really unpleasant experience as good as it could be. I'm so appreciative!
Service advisor Gus is fantastic. And the man in charge of the drive in (his name is like Dibby, but I am sure that I have that wrong) is simple amazing. I enjoy driving in and seeing his friendly face. Great service!!!!
Gus is an excellent service advisor, personable, friendly and patient. It’s like going to see a friend who truly has your best interests at heart which sometimes means it’s probably best to replace an additional part (meaning additional costs) because you are there already so might as well save yourself the cost of labor (in the future). Also when a repair can wait he is considerate enough to say your spending quite a bit already let’s wait on the other item it’s not critical. So yes compliments to u for having such a well rounded, experienced Customer Advisor!!
New Century BMW in Alhambra has the most professional and friendly service center in the San Gabriel Valley! My service advisor, Gus Navarro, was very attentive to my needs. Technician, Wesley, is very knowledgeable and explained the details of the service he provided very clearly. There were no surprises. Everything was explained up front, and the updates I received helped me immensely! The entire service team handled my vehicle with great care, and delivered my vehicle washed and clean, with a peace of mind that my BMW is road-worthy and reliable. I highly recommend all BMW owners to service their vehicles at New Century BMW in Alhambra!
Went in to resolve a recalled part that had to be replaced. We were having other issues with our 2015 325i. They did a very thorough inspection and made recommendations for repairs and maintenance. They kept us informed because it took a little longer than expected! We were very impressed with everything they did and their work!
Gus the service advisor is the consummate professional. He took the time to explain the necessary repairs and options available to us without any hesitation. I highly recommend interacting with Gus on your next service visit. Thank you and keep up the great work!
My family and I came in without an appointment to have our car serviced and key programmed on a Saturday afternoon. As soon as I walked in, Anderson (the service advisor) immediately acknowledged us and helped us out. He was very courteous and pleasant to work with. He knew we were short on time and addressed all our needs. In 2 hours, he had our car washed and ready to go. Because of Anderson, he made us feel VIP and made a usual unpleasant experience to one that was hassle free. Thanks Anderson!! My teen age daughter also liked his tattoos... thought it was WAY COOL!!!
I had an excellent experience with this dealership and truly believe other service centers should take notes on how they operate.
I contacted several BMW dealerships regarding a recall, and this was the only one that actually offered to take my phone number and promised to call once a solution became available. They kept their word. They called me back, scheduled my appointment for December 31st, and everything went smoothly.
I was a bit concerned that servicing the car around New Year’s might disrupt my plans, but the entire process was fast, professional, and stress-free. By January 2nd, I had my car back — fully repaired, clean, and ready to go.
Great communication, great service, and a team that actually follows through. I couldn’t ask for more. Highly recommend.
Gary Li at the Service Dept: very responsive, friendly, knowledgeable. Highly recommended. I got to know this great dealership through its hosted car track day a few years ago. The fun, safe event really showcased BMW cars. Hopefully New Century will host more car track days in the future. Thanks!
Kevin at New Century BMW was awesome. He took great care of me during my oil change. He is professional, honest, and really easy to work with. He kept me updated the whole time and made the visit quick and stress-free. Definitely appreciate his service and attention to detail. I highly recommend New Century BMW to all who are looking to service their vehicles. Thank you!
It's convenient to use BMW Alhambra for service. Smooth, easy, professional and trustworthy. I won't leave my BMW at a regular mechanic. I appreciate the Promotions and service deals bc they keep me coming back. Every visit, I walk over to visit their Accessory store & always come out w new clothing and items then sit and enjoy the coffee bar while I wait. I Look forward to the car wash too to drive home in A clean car although this last visit my car was serviced but they said it was lunch hour and I'd have to wait over an hour if i wanted the wash. So I left disappointed in a dusty car. I feel the entire service with wash should be completed together bc thats why we make an Appointment. .
I had my rear tires replaced - run flat tires. The service writer also was nice enough to have my car washed too; very professional overall service by the service writer. I was surprised to view my car when picking it up with the car exterior washed and cleaned; but the two rear tires that were installed stood out. They both appeared very dirty and simply could've had a wiping or dressing applied to them to match the cleanliness of the front existing tires. I was disappointed and felt they just slapped them on quickly...
Another great car servicing experience. Had my vehicle repaired past Jan. Throughout the year, felt and observed things are not quite right. Casually contacted my service rep few times to express my concerns. And in Nov finally decided to have the dealer take a look. Kevin promptly suggested to bring the car in for verification. Brought the car in December, and it was confirmed to be a replacement to part replaced in Jan. The dealer took care of it and multi-point inspection waived. At the end of the warranty repair, the technician gave video summary of the overall vehicle condition. Would definitely take the car in for expected and unexpected servicing needs.
want to thank this wonderful dealership — the service was truly top-notch, and especially Anderson Chang! I haven’t experienced such a high level of service at any other car dealership.
I came in with an issue related to the all-wheel-drive system on my BMW X4M Competition, and they replaced the faulty part under warranty. On top of that, they performed a lot of additional work, all done professionally and with great attention to detail.
I’m extremely grateful for their help and professionalism. This dealership has definitely become my go-to service center. Highly recommended!
I took my car in for recall B11 09 23 and B11 to be 01 22 performed. I immediately got a coolant/radiator warning right after the service. The dealer denied responsibility & told me the issues were my fault, I was dealing with Gary Li who inspected my car before any work was done to my car. He advised I had a tire pressure sensor and seat belt light on & asked if I wanted it diagnosed. I refused and said to proceed with the recall work. Then when I picked up my car I had the radiator light on so i took it to Gary and he said it was no fault of theirs. I explained to him he did the inspection and 100% would have noticed the light upon inspecting my car. I simply kept asking to recheck the work and he refused and said it was just a matter of time before the light came on after I kept telling him I never seen the light till after they touched my car. He kept asking me what I wanted him to do when he should have recommended the cooling system pressure-tested and the coolant system re-bled under post-recall warranty.
These checks reveal: • If a hose was bumped • If coolant was spilled • If air is in the system • If a sensor connector is loose
ALL of which are recall-related. But nothing was done.
Had a good experience thanks to Gus, our service writer. He was professional, friendly and took the time to clearly explain everything my vehicle needed without any pressure. Gus kept me updated throughout the process and sure the service is completed on time. I truly felt taken care of.
The service department damage my car and won’t take care of it. I need a help. But they never reach me back. Keep pushing me to wait. Every time I call. They just say. We will let manager know and contact to you back.
I had a fantastic experience at this BMW service center and would definitely recommend it to any BMW owner in LA County. Huge shout-out to my service advisor, Anderson Chang, who has been incredibly helpful and attentive throughout the entire process. He consistently kept me updated, ensured smooth communication, and also helped arrange a loaner vehicle to make everything convenient for me.
I also want to express my appreciation for the technician who worked on my car with great care and professionalism. Thanks to the team’s dedication, the whole service experience was stress-free and truly top-notch.
I’m grateful to have my car back in perfect condition — thank you again to the entire team!
I’ve been taking my car to New Century BMW for service the last 3 years and have had a great experience every time. I make the drive from Glendora to Alhambra because I know I will not my car is in great hands here. On my recent visit, Anderson was professional, communicative, and thorough from start to finish. He took the time to explain what my car needed, kept me updated throughout the process, and made sure everything was completed properly. I really appreciated his effort and attention to detail. Overall, I’m very happy with the service and will definitely be returning and recommend New Century BMW!
Always had good experiences coming here for service and parts. The techs know exactly what’s up with these cars and have a lot of talent with keeping the work clean and identifying the real issues. I’ve taken my M235i here and M2 a few times, I really trust their work. Gary and the staff are really helpful and friendly and I’d be glad to come back for everything my cars need in the future.
Gus always provides amazing customer service and communication during the entire process.
My car needed to stay overnight everyone was able to accommodate me with rental. Both the young girls were extremely helpful, kind and able to multitask to get me in and out seamlessly.
Thank you for a great experience team! Also shout out to the techs my car runs great.
My service experience at New Century BMW was thoroughly professional and courteous. From the moment I pulled up to when I pulled away I was treated like a valuable client. The service agent was knowledgeable and clearly a fan of the cars as well. My car issue was resolved with just the right repair. I will not hesitate to return if I have future need.
I am writing to commend the exceptional service I received today 10/22/2025at your dealership. My BMW has been serviced at your location for many years. Today, I had the pleasure of being assisted by Service Advisor Anderson Chang, who was responsible for my vehicle's service appointment. Anderson’s approach was outstanding. He demonstrated a remarkable combination of professionalism, thoroughness, and genuine warmth that made my visit exceptionally pleasant. His ability to communicate fluently in both English and Mandarin was a great asset, ensuring I understood every aspect of the service process clearly and comfortably. Frankly, after many years as a client here, this is the first time I have felt compelled to personally recommend a specific service advisor to my friends who own BMWs. Anderson is a true credit to your team. I want to formally acknowledge his excellent work. I sincerely hope his commitment to providing superior customer care is recognized. Thank you for providing such a dedicated and professional team member.
I assume the service is cool with the vehicle but my service rep Eddie was not the most pleasant to work with when I explained an issue with my vehicle after I’ve received it back and I’ve never had this issue before. He just said there was nothing that could be done besides paying for a new battery to make the screen messaging disappear where I was just asking. Can you come at least look at it so we can see what’s going on but he just kept saying there’s nothing that could be done now after I got back in the car after talking with Eddie it all went away and everything has been working fine. Please do a better job with training employees like Eddie to go ahead and at least walk to the vehicle with the Client to show them why this error won’t go away I’ve never had that experience before. This is the first time I’ve been coming here for years just I never wanna work with Eddie again.
Tire bursted shortly after I drove off after service, in which they “adjusted my tire pressure to optimal value.” In effect they pumped my tire up way too much. I sent a private message and no one responded.
Oct 21, 2025
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