Shield Towing in
Walnut Creek (CA)

Shield Towing impressed me with their professionalism. I needed a tow during rush hour, and they arrived sooner than expected. The driver made sure my car was secure and treated it like it was his own. Very reliable and courteous service!

You don’t realize how important a good tow service is until you really need one. These folks came through for me in a big way. No complaints at all, just gratitude!

Had a smooth experience. They showed up on time, were professional, and got my car where it needed to go without any hassle. Highly recommend!

Got locked out of my car, they replaced my key and got me in within a reasonable amount of time. Great people, would recommend them if you need some help.

They repeatedly misled me about pick up times. Initially told 30-60 minutes and after a hour they said driver was 10 minutes away until I had waited over 2 hours. They would put me on hold and leave me there without updates until the system hangs up automatically after waiting 15 minutes. Truly an unreliable service. Maybe I’ll post an update if they ever arrive. Update: after telling me they were late because of traffic, it turns out driver got in an accident. They were just blaming traffic without talking to the driver and putting me on hold with hopes I would go away. Cancelled job after two hours of waiting when they said it would be another 90 minutes. Avoid this company at all costs.

My car wouldn't start in the parking lot near Clayton Road after work, so I called Shield Towing for a jumpstart. The service was awesome! The driver arrived faster than I expected and got my car running in no time. He was super friendly and even checked my battery to make sure it was in good shape. The only hiccup was that they could improve their communication a bit. I didn't get a confirmation call that someone was on the way, so I was a little unsure if help was coming. But in the end, the quick and helpful service was great. I'd use these guys again without hesitation.

I got a flat tire on the freeway by Pleasant Hill and called these guys for help. They were great! The driver arrived quickly and got to work right away. He was really knowledgeable and even gave me some tips on maintaining my tires. The only downside was that the dispatcher didn't give me an accurate ETA, so I was a bit worried about how long it would take. But overall, the fast and efficient service made up for it. I'll definitely call Shield Towing again if I need help in the future.

I had to get my car towed over Trader Joe's in Four Corners recently and called these guys over Shield Towing. Overall, I was really happy with their service. The driver was super professional and handled my car with a lot of care, which I really appreciated. One thing they could improve on is their response time. It took a bit longer for them to get to me than I expected. Despite that, I'd definitely call this company again if I needed a tow. Their professional attitude and careful handling of my car made up for the wait.

This company is a fraud. I agree with all the other one star reviews. They probably over book to try to get a $49 cancellation fee. My experience was that nobody ever showed up and when I called to tell him that I already got home they wanted to charge me a cancellation fee. This was 6 and 1/2 hours after I called. They told me it would be 10 to 20 minutes after I called the first time. After 1 hour I called again and they told me the same thing that it was going to be 10 to 20 minutes until somebody showed up. I told the lady on the phone that I would give them 20 minutes and then I'll get a ride home. I never canceled, because nobody ever showed up. Later when I got home I called them to tell them that nobody showed up and somebody called me 6 and 1/2 hours later. They continued to tell me that it's going to be a cancellation fee. How can you charge somebody a cancellation fee after 6 and 1/2 hours when nobody showed up? This company is a fraud and should be reported to the better Business bureau. Good luck all of you stranded drivers out there.

Guy was extremely good. Was very professional and helped me get out of a very tight underground parking garage. He was great

I called Shield Towing to help me bring my car to an auto shop and they were very professional and efficient on getting me a driver. The driver was very nice and knowledgeable and the price was better than three other companies I called.

I book tow trucks daily for my job and have never had an experience as bad at this. They broker our the tow jobs and are not doing them with their own trucks. I worked with them to book a tow assist with a set appt time and set trailer type. I pre-paid and submitted all the info. They charged almost double what I usually pay but said they could be there at the set time with the right equipment. Unfortunately they were not being honest. A tow truck didn't show up until 2 hours after our set appt time and didn't bring the right trailer to do the job. I called the dispatcher to check on getting the right truck and they didn't even know what job I was talking about. I was on the phone over 10 minutes with them trying to help them find the job I had paid them for hours before. Another tow truck driver showed up almost 3 hours late having no idea he was late or about the other truck. Beyond charging for a service they did not provide the fact they couldn't even find an active order was shocking. If you have any other tow options besides Shield Towing I would suggest you take it.

I'm incredibly pleased with Shield Towing's quick response and efficient assistance. They arrived at the scene with all the necessary tools and expertise to help me out. The truck driver was friendly and knowledgeable, making the entire experience stress-free. I highly recommend them.

I represent apartment owners in Concord and Walnut Creek. I called in to see if I could get assistance with towing a vehicle abandoned on a property. I was quickly interrupted before I could explain what I was looking for without even finishing my sentence. Not to worry though, I will be informing all real estate owners I work with that Shield Towing does not assist with private properties even though their website clearly states this. There could have been a much more polite and professional way to deal with this. I highly suggest looking elsewhere for you towing needs. I will certainly be remembering to mention to not use this company.

An emergency after-hours motivated the need for a tow to the nearest mechanic’s garage. I was required to give my credit card information to make the reservation and was told the driver would arrive in about an hour. I asked about pricing and they told me it would be $150 for up to 5 miles and $10 for every mile beyond that. About 45 minutes after making the reservation, I received a call stating that it would be another hour. I called a few other tow companies, but didn’t find a better option. We waited about 1 hour 45 minutes total. The tow went just fine and I paid by credit card upon delivery.

I am reaching out to fellow customers who have been defrauded by this company. My experience involves being charged a cancellation fee. I was charged for canceling the service after I had been waiting more than an hour past the time of arrival I was quoted. When I spoke with the driver of the tow truck he told me it would be an additional hour before he would be arriving. I told him this was unacceptable, considering I had already waited an hour past the time I was quoted. The driver then suggested I cancel the service and informed me I would be charged a cancellation fee. I believe this company is operating fraudulently by booking multiple services that they are unable to fulfill and then collecting the fee for cancellation when the service is ultimately cancelled due to their inability to follow through. It seems like a great way to make money from cancellation fees accumulated due to their own inept ability to manage their schedule. If anyone else has had this experience please contact me as I would like to take this matter to the district attorney.

I locked my keys in the trunk of my bmw. Michael showed up within 15 minutes and didn’t give up until we got me keys out over an hour later - my car was tricky because of the security but he found a way! Totally worth the money.

I needed assistance with a jump start and Martin was dispatched to my location within 20 minutes. The whole process was seamless. Would recommend to my friends.

Thanks to Guy the two truck driver, he's the man for the job. His experience saved us from tipping over. He did everything possible to saftly pull us out of a rut. 36,000 pound manlift was no match for this driver. Guy your a life saver. Appreciate your hard work!!! Will never forget this experience!!!!

Guy did one heck of a job recovering a large machine from nearly toppling down a hillside. He was very determined in his actions to ensure the safe recovery of a 30K lbs. Lift from damage. In addition his response time on the scene as well as efficiency to completion allowed enough time in the day to complete the task we intended for the day.

I called them because they had good reviews here. They quoted me $100 to $138. When the truck arrived, it was a different company and their price was $198. He had not heard of Shield Towing and had got my job from a broker. So I gave Shield a low rating because they should have told me they had no trucks available. I regard their actions as a form of bait- and- switch.

I was locked out of my car... A friendly technician arrived in 40 minutes. He unlocked my car within 8 minutes sharp! Good Job!

Ben was quick, kind and very professional . Got here in a timely manner and overall recieved great service from him. Would definitely use these guys again!

Called the towing company, took a while but the driver Ben was super helpful. Gave me advice to call insurance to cover the flat tire/spare swap. 10/10

I made several calls before hiring your company for either a jump or tow. When comparing price range with 3 other companies in the area, I determined it would cost $150 on the high side but could be $49 if only a jump ( on the low side). This was all within range of the other companies. I expected Shield Towing to come as the answering service did not indicate otherwise. The original estimate of time of arrival was quoted from 25-45 minutes, however it ended up being a 1.5 hour wait. The tow driver tried to jump the car, but after a few minutes I decided to just have the car towed 7 miles to a dealership. ( I had been charging the battery for over 2 hours prior to the arrival and knew that it was a lost cause). We successfully made it to the dealership and I handed the driver my cc. The tow driver called someone for a price and the price came back 70 dollars more than the quoted price (the high side). Even his "deal" of $200 for 7 miles,was $50 dollars more than what I was told would be the highest.(and $50-$70 more than any other tow company in the area) The man on the phone told me I was being charged for the miles to my house, as well as the trip to the dealership. I was also being charged for the 2 min. attempt to jump start the battery AND the tow. This practice of "double dipping" is not in line with other companies. As a matter of fact, 2/3 companies said they would NEVER charge for both. I had already handed the driver my CC and I told him I do not agree to that charge, and his response was " Too Late." The receipt was from V&U Towing Service. I called Shield back to try to discuss the practice of "charging for the trip out to the location" as well as to the dealership and the excessive charge to tow 7 miles. I was told a supervisor would call me back.No CALL I waited 3 hours and called back again and was put on hold for a total of 30 minutes only to be told that the tow company was not going to change their mind. This is definitely a case of bait and switch since I was told one price and once my vehicle reached its end destination, the price significantly increased without prior notification. I am willing to pay the $150 but NOT $200 to go 7 miles, wait an additional 45 minutes for the tow to arrive and being threatened to go to small claims court if I dispute the charges. I have requested to speak to the owner of the company. Hopefully he/she cares enough about their business and reputation that they will call back to remedy the situation. V&U Towing Service should also be banned from the list of independent companies associated with Shield.

Experience has been great with Billy and Elsa. Elsa was polite and professional on the phone and prompt with a quote and time estimate. Billy showed up right on time and had the vehicle hooked up with in minutes. The drive was smooth sailing taking it easy on the mean streets. Overall very pleased with the service and will use again in the unfortunate event that I break down again.

Quick service and decent prices. I left my keys in my car. So I called these guys and they came with in 10 minutes. I do recommend this to anyone out there.