What clients say about E'S AUTO SERVICE AND REPAIR in Moraga (CA)
Worst repair experience, if you can even call it a repair.
I brought my car in because the air conditioner was blowing warm air. They kept my car for an entire day and when I picked it up, the AC still wasn't working and now my check engine light was on. They called me and said a sensor needed to be replaced, so they replaced it and charged me for the repair.
As soon as I left the parking lot, the check engine light came back on. I called immediately and was told I could bring the car back the next day.
I returned for a second visit and waited several hours while they looked at it again. When I came back, I was told they couldn't see the check engine light anymore and that it was probably "just a sensor issue." They also told me the AC problem might need additional testing later when the weather gets hotter and that they would need to check for leaks.
Ironically, as soon as I moved my car a short distance from the shop, the check engine light came back on again. One of the employees saw it and said he would report it to the owner. The owner was busy on the phone trying to bring in more customers and never followed up with me despite promising to do so.
At this point, after two visits, my AC still wasn't fixed and the check engine light issue remained unresolved. I felt like there was more focus on charging for small repairs than actually diagnosing and fixing the root problem.
The customer service was disappointing, communication was poor, and I never received a proper resolution. Based on the lack of follow-through, poor workmanship, and inability to resolve the issues, I lost trust in this shop and would not recommend it.
Our daughter is an out of state student at St Mary's. We did not have a local auto maintenance provider in the area but tried E's Auto Service and have been very happy with them. Reliable service, fair pricing, honest and they have taken great care with our vehicle. Be sure to give E a call.
My favorite auto shop. Ever! I’ve tried so many other places in the Bay Area. They run business from a place of true integrity and can be trusted to do excellent honest work. The whole staff works hard, and they are kind, friendly, and humble. I’ve seen multiple customers arrive in a panic because someone else overcharged them and they got a second opinion at E’s that was much lower! True community vibes!
I have a been a customer for many years, multiple vehicles. E and the team are always communicative, upfront in costs and helpful to avoid unnecessary work. Also love the guys who do the smog work next door:)
Dropped my car off for an oil change told them I didn’t need it today and they said they’d get to it by the end of the day. Called to find out at the end of the day if it was done. Nobody’s there no phone call to say it was done. They’re just keeping it overnight with no notification. Won’t be going there again.
Good and honest. Very knowledgeable and very reasonable. We have 6 cars in my household. When we need a repair, we just drop off the car and he takes care of it. We pick it up, pay, and go. We know it’s fixed perfectly and we know we are not over charged. Highly recommended.
We had multiple problems after he worked on my 1979 Trans am. We took it back to him several times to try to remedy it and he kept telling me everything was fine. Finally took it to Classic Car experts only to find out they were very obvious problems that led to our smelling gas and going through fuel as well as having uncontrolled acceleration. He really botched the install of the carburetor and multiple problems insued that he was unable to fix. I think this kind of job is just out of his depth.
E is a really nice guy and I thoroughly enjoyed working with him, but it has cost me dearly.
Kim
I went to two other mechanics in Moraga before coming here. One of which had a 2 week wait. I called and took my car here immediately and got it diagnosed in a day and had big repairs done in a few days. The guys here know what they’re doing and are very efficient with time and also fair in price. Best mechanics around.
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