What clients say about O'Reilly Auto Parts in East Richmond Heights (CA)
I called and asked Daniel if they could replace my headlight if I purchased the bulb with them, he told me yes, due to my model being easy to replace. When I arrived, Daniel Was on lunch LUIS told me that No one was available to do it. I then informed him Daniel told me that you guys could he responded “yeah i dont know”. BAD FOR BUSINESS & slight racist vibes 0/10 !!!
Usually people at O'Reilly are good at treating customers, but unfortunately at this location they are not doing it.
What is the problem at this store?
Surely I won't come back and not recommend it.
O'Reilly Auto Parts at 243 23rd Street in Richmond, CA, is a standout destination for automotive enthusiasts and everyday drivers alike. The store's extensive inventory ensures that whether you're seeking a specific part or general accessories, you'll find exactly what you need. Customers frequently praise the knowledgeable and friendly staff, who are always ready to assist with expert advice and hands-on help.
One of the store's notable features is its range of complimentary services. From battery testing to wiper blade and bulb installation, the team goes above and beyond to ensure your vehicle is in optimal condition. The free Check Engine light testing is particularly appreciated by patrons, providing peace of mind and immediate insights into potential vehicle issues.
The store's commitment to customer satisfaction is evident in its operating hours, accommodating even the busiest schedules. The clean and organized layout makes shopping a breeze, allowing customers to locate items quickly. Additionally, the free Loaner Tool Program is a testament to O'Reilly's dedication to supporting DIY enthusiasts, offering specialized tools that might not be readily available at home.
In summary, O'Reilly Auto Parts on 23rd Street combines a vast product selection with exceptional customer service. Whether you're a seasoned mechanic or a casual driver, this store provides a reliable and welcoming environment for all your automotive needs.
O'Reilly Auto Parts is known for providing good service to its customers. With a reputation for being helpful and knowledgeable, their staff often assists customers in finding the right parts and offering any necessary guidance. Overall, O'Reilly Auto Parts is recognized for its combination of a wide selection of products, ease of finding items, and friendly customer service.
Little bit of a wait in line. Other than that it wasnt bad. Friendly service. Liked that when alot of people came in the more help that was brought out to help customers.
It's O'Reilly, during the age of covid, it's almost empty, customers are few, the employee was awesome and knew his stuff, was helpful, went to go help get a locked item from the store for me, so it was good overall. The store looks like it was here for a while, hasn't had much redone or modified, but why does it need to? It's richmond California, located in the downtowns civic center; we are lucky it is here at all. Prices reflect the diminished purchasing power of the much venerated green-back, so that's about it. I'll be back if I need any auto/electrical/epoxy/chemical/leather items =)
Always come here sometime its not that busy and the customer service is great. The kid at the desk help me even thogu they didnt have the right size tool he went out the way to help me to measure the size i needed.
Employees were nice and knowledgeable. It's just that the store is rundown. The shelves weren't stocked. I got the one and only container of a fluid I needed in a size I could carry. There was plenty of the product in a large 2.5 gallon box. However, I can't carry something that big.
The battery was over $180 for a 09 Honda fit. Saw it at Walmart for $155.went with AAA for $98 Installed, first 3 years full replacement warranty, 6years prorated.
STORE DESERVES NO STARS VERY POORLY MANAGED STORE EMPLOYEES ARE RUDE AND CONFRONTATIONAL TOWARDS CUSTOMERS THE MANAGER. MIGUEL CENDEJAS ISNT VERY PROFESSIONAL HE HAS ZERO CUSTOMER SERVICE SKILLS NOR DOES HIS STAFF THE EMPLOYEES AT THIS STORE SHOULD SERIOUSLY BE REEVALUATIED CAUSE OF THERE POOR. WORK ETHICS. DONT RECOMMEND GOING HERE U WILL BE VERY UNSATISFIED AT POOR MANNERISM OF THEWHOLE STAFF AND THE DIRTINESS OF THE STORE FROM THE MOMENT YOU WALK IN EMPLOYEES CARE MORE ABOUT BEING RUDE TO CUSTOMERS THEN THE SATISFACTION OF THE SERVICE WE RECIEVE OR THE CLEANLINESS OR FOLLOWING COVID 19 GUIDELINES FILTHY STORE
This is by far the WORST O'Reilly that I have been to! I have been shopping with O'Reilly since before the name change... I won't be back. They are rude, inattentive and not very helpful. I'll take my money elsewhere, thanks.
I just hate O'Reilly. I miss Kreagan. They used to know cars and could talk about car jargon till you forgot why you came in. O'Reilly's just sells parts. There's no expertise in anything they do.
Really bad service they don't know what they do never buy anymore on my life and wanna tell everyone of my family and friends don't go and buy any auto parts on 243 23dr st Richmond CA. Also they don't have people training about cars. Make sure everyone check out what you buying on o'Reilly,.I took this time to writing because I don't want anyone get your car screwed up. Thanks 🤬🤬🤬🤬🤬😡😡😡😡😡
Great customer service, friendly staff only problem was they didnt have my part and wanted me to go 5 miles out of my way to grab it. Went to auto zone they had the part case closed
I had a good time learning about new parts and tools. Customer service was great, they focused on my needs ad a customer and provided me the detailed knowledge in order for me to complete my task efficiently and effectively.
It is usually great service and good stop of most car parts. But on this particular visit the clerk behind the counter shamed completely out of it! Firstly I had a simple question about a light bulb match, and then we found the one I wanted which has two bulbs in the package. I told him okay and said it has two. I said right I need two. He brought another one to the counter that I already had in my hand. He was quite slow the whole time. Then he charged me for it and I thought it was very high. Come to find out he has build me for two different packages of bulbs, two different bulbs and I noticed as I was walking out the door. I went to straighten it out and that went okay enough. But a 10-minute transaction turned into a 30-minute ordeal!
The mechanic and the team were accommodating. I usually go here to change my oil and so far the service is perfect. There is this guy who’s like the boss/manager of the place. I usually go to him whenever I have issues like the check engine light and he will let me know what to do to remove it. Aside from that, he checks my car like the tires and advises you to get new one if you need to.
I was looking for mirrors, it was clearly marked on the sign that the mirror we're supposed to be on that lane. So I walked the lane back and forth, then from the back of the store to the front. The mirrors were in the first lane I walked by the entrance. Then the csrs took forever to attend people. I remembered why I didn't like Oreilly. Because they don't have a dedicated register for people needing to cash out.
I hate this O'Reilly auto parts. This specific one. They can never help me with anything. Horrible service I will not return because I get frustrated everytime I come here. They should tear this down and put up a AutoZone and fire everyone here and Hire new people that know what they are doing and that wants to be working here and also who loves working with people!!!
I come in and out with the right parts and great service. I gotten to know many of he guys here over the time and they are a bit far but it's worth it to me. I wish they were 24 hrs, so I can grab last minute things.
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