What clients say about TowBoatUS San Francisco Bay & Delta in Bethel Island (CA)
There is no doubt that this service deserves five stars and you’d be a fool not to have it if you’re out on the water. I wish I could give more than five stars to Captain Tommy and his mate Bob, who showed up for me when my outboard failed in the Delta adjacent Pittsburg, California. They didn’t just take me back to the dock, but they also took me to the marina to fill up my tank just to be sure it was full. They then showed up about a week later to tow my boat from the dock in Pittsburg out to Discovery Bay for repair which is about 45 minute journey by boat. These guys are the best and it sure gives me confidence to be out on the water knowing they got my back. Top notch all the way around.
Unfortunately, I have to use US BOATS quite often. I’m in the Boat industry, but fortunately I have insurance and those guys are always professional. They always help me out.
Captain Tommy & Bob went above and beyond every expectation! Very polite and So So helpful. Things could have gone so wrong however they SAVED THE DAY!! We're so grateful! Thank you God for your Angel's!!
My boat battery just died I call US Tow services. With in 45 min they are showed up next to my boat. What are quick service. Thank you to both captain Tommy and Bob for excellent service. I would recommend to all my friends to buy US boat tow because you will never know when you r boat will got stuck in the water.
I went out fishing today near Sherman Lake with friends, when we’re ready to take off takeoff, I can’t start my boat. I called Tow Boat US and they gave me an ETA about an hour. I waited and Captain Tommy showed up earlier than the ETA time was given. Him and Bob towed us back to the Marina in 10 minutes. Great service and thumbs up for Captain Tommy and Bob!
Captain Tommy and his first mate did a professional job towing our boat. They are well skilled at their craft. Took us from Rio Vista to Stockton with no concerns.
Made for a worry free cruise on the Delta.
We were very thankful for captain Tommy’s expertise in towing us back to our home harbor after our cobalt had an electrical problem leaving us unable to return home. This service has saved us twice on the water, once in Tahoe and once here in the delta, and we recommend every boater subscribe. We would not be on the water without this critical emergency backup system that can get us back home when we need them. Thanks captain Tommy!
Tommy and his crew are absolutely amazing!. When I’m out enjoying the Delta with my family, I feel secure knowing that Tommy is just one phone call away. Thanks again Tommy for all the great service if I could,i would give you a 10 star.
Captain Tommy & his First Mate, Phillip, were awesome. I found myself in a very stressful situation, stuck on the delta and they came to our rescue. They were earlier than expected, extremely kind, friendly, & personable, and got my jet ski connected and towed us exactly where we needed to go. They did all the “heavy lifting” and really eased my mind at an uneasy time. I highly recommend them and am grateful that they do what they do. You could tell they are honest people too, who enjoy their work, which in today’s world, is quite unusual. Tommy was a gentleman-helping me get on and off the boat and giving clear instructions how to maneuver from one side to the other. They also had excellent communication while I waited for them to tow me and even sent me a link so I could see exactly their location/travel and arrival time. They were a very efficient team. If I ever need another tow, I hope it’s by Captain Tommy because then I know I will be safe and stress free.
I would give more than 5 stars if possible. Our family broke down on the San Juaquin River about 2-hours away from our Berth at Village West. We have Sea Tow but when we called, they had no one in the area to help. We were referred to TowBoat US and they came out to help within the hour. Captain Tommy Knorr and 1st mate Bob was very friendly, went above and beyond, was able to back our 30' pontoon boat in the berth so we are able to work on it. Needless to say, we will be moving forward with TowBoatUS.
Thank again for all your help.
Kindly
Greg and Kathleen
Tommy and TowBoatUS is the best! I’ve been stranded on the SF Delta waters several times and Tommy is always there to get me back to the Marina safely and in a timely manner. Thank you Tommy for all the times you have helped get me back home!
Top shelf service - Tommy kept in touch with us and knew the Delta in and out was able to locate our boat in 20 minutes. He made us feel at ease in a difficult situation.
Capt’s Tommy & John towed my 34 footer from Discovery Bay to Stockton for repair. I was so impressed with John’s skill fitting his boat and mine in tight areas! Amazing challenge and done with perfection. Thank you guys for getting me delivered safely.
This team is the best! Professionals all around, Captain Tommy and mate John took what could have been a stressful situation and made it stress free. Communicative and always checking in with me before the tow I felt safe and secure during all my interactions with them.
The person I spoke with at the office was awesome as well.
I would recommend without reservation!
Subject: Huge Thanks to Captain Thomas – But Call Center Needs Help
Dear Vessel Assist,
I want to give a massive shoutout to Thomas, the boat captain from Bethel Island, CA — he was an absolute rock star. His professionalism, calm demeanor, and helpful attitude turned a stressful situation into a manageable one. Honestly, he made the whole experience ten thousand times better than it could have been. We’re incredibly grateful for his help.
That said, I do want to share some feedback about the call center experience — unfortunately, it was extremely frustrating. I called multiple times and couldn’t get through. If it hadn’t been for another kind boater giving me Thomas’ direct number, we might still be stranded out there.
Thanks to Thomas, we made it home safely — and with a lot more peace of mind than we would’ve had otherwise. Please give that man a raise!
Best regards,
Jack
My bass boat is 35 years old and this is the third time I've had to be towed back to the marina.
This time Captain Tommy came to my rescue. He was friendly and thoroughly professional. Though I didn't need it, he even offered to help me get my boat back on the trailer.
I feel very confident going out in the Delta because I know TowBoatUS and folks like Captain Tommy are there to assist when my big outboard refuses to start!
Delta Time III's engine died. Called BoatUS and explained our situation, location in the California Delta on the San Joaquin River and a tow boat was dispatched.
Within an hour, Captain Tom and 1st Mate Bob were with us. They expertly secured our boat to theirs and towed us the one hour distance to our yacht club's guest dock.
Perfection best describes the Boat US team of Captain Tom and 1st Mate Bob.
Thank you fellows!
Dave and Linda
Unbelievably efficient, friendly and professional! I was stranded in a big way. Tommy and crew were there way faster than anticipated and got me back to where I needed to be quickly, safely and with some of the best boat handling skills I have seen, and I consider myself one of the best. He and his mate turned what could have been a miserable day into one I will forever be grateful for.
Tom and John I hope I’m getting their names right or whoever was working on Sunday July 13th and got us towed out by Garlic Brothers. Man these 2 guys are the best they showed up in a timely manner hooked us up and we were on our way to 5 star Marina. They were professional nice attentive quick and just great workers. If I even need a tow again on the Delta I good it’s the same 2 who show up.
Arrived ahead of ETA and went right to work. Definitely professionals. Didn't have a chance to talk until the end of the tow when they attached directly to my boat and placed it perfectly on the side of the loading dock. Found them both to be a couple of good ole boys and absolutely appreciated the advise
as to why we were broke down to begin with. In case you read this, You nailed it. It was an easy fix. Vacation continued. Thank you so much
Tommy and Bob were very professional and most of all very nice and understanding. Two women being stuck in water Tommy and Bob were amazing not only doing their jobs carefully and safely they were patient. They arrived in a timely matter and made sure we were safe and our jet ski were properly towed. I recommend Tommy and Bob the water Angels !!
Man, I don't know where to start besides thank God for Tommy and TowBoatUs. Shortly after I was done panicking and throwing up Tommy and Bob showed up to the rescue. Got me out of the weeds and back in my slip in no time. Rite on brotha.! With people like Tommy and Bob, I have no fear of being on the water. Thanks again guys!
Thank you Tommy!!
We had an unexpected breakdown while out on the water, and this boat tow company was a lifesaver! Their response time was impressively fast, and the team was both professional and friendly from start to finish. They made a stressful situation much easier, ensuring we felt safe and well taken care of throughout the process. If you ever find yourself in need of assistance on the water, I highly recommend their services—they truly go above and beyond!
Tommy and John arrived early for the relocation of our disabled houseboat and everything went very well. Our timing couldn’t have been better, with calm winds, a slack tide and virtually no boat traffic.
Knowing we have Tow Boat US nearby gives boaters a true sense of security👍
They are the best guys you hope never to see again🤣
Tommy and crew towed us from Stockton Sailing Club to the marina. Took great care with our 1948 Chris Craft. Very dependable. Very nice! Don’t be without Boat US!! Thank you! Mike
Tommy, John, and Bob were so wonderfully helpful when we got stuck during our first trip out on the Delta this year. Tommy and his team arrived quickly, helped us troubleshoot our problem, gave us gasoline to make sure we weren’t out of fuel, stayed around to see how we were doing with the new gas, and then towed us back to our marina when the gas didn’t solve the problem (likely a bad fuel filter or pump). They even helped us load the boat onto the trailer! Tommy, John, and Bob were friendly, supportive, professional, and the best part of a day that had gone sideways. Thank you so very much! You guys rock! 🤗
…brother and I got stranded out on prospect slough last Sunday due to a bad starter. Had to call BoatUS and Tommy and his partner came out to the rescue within an hour. Great service and prompt too!!
Glad we had the peace of mind ready for case like this. Again, thank you captain Tommy!!😎
For boaters out there, I got one thing to say: Get BOATUS!! You don’t want to get stranded out on the water😳😎
